HEYWOOD HOSPITAL Ratings and Reviews

About HEYWOOD HOSPITAL

HEYWOOD HOSPITAL is a Acute Care Hospitals. It is in GARDNER, MA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220095. It does provide emergency services. There are 240 medical professionals and 73 doctor groups affiliated with the hospital. On average at HEYWOOD HOSPITAL, emergency patients were charged $22,144. This is lower than the state average of $24,534. It is also lower than the national average of $25,828.

Quick Links to HEYWOOD HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HEYWOOD HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	18 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	86 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	11 %
Patients who reported that their nurses "Always" listened carefully to them	77 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	18 %
Patients who reported that their nurses "Always" explained things in a way they could understand	72 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	73 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	20 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	24 %
Patients who reported that they "Always" received help as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	9 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	63 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	9 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	25 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	11 %
Patients who reported that YES, they were given information about what to do during their recovery at home	89 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	12 %
Patients who reported that YES, they did discuss whether they would need help after discharge	88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	90 %
Patients who "Agree" they understood their care when they left the hospital	48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	4 %
Patients who "Strongly Agree" they understood their care when they left the hospital	48 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	42 %
Patients who "Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	3 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	56 %
Patients who reported that their room and bathroom were "Always" clean	76 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	7 %
Patients who reported that their room and bathroom were "Usually" clean	17 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	52 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	11 %
Patients who reported that the area around their room was "Usually" quiet at night	37 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	24 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	67 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	6 %
Patients who reported YES, they would definitely recommend the hospital	68 %
Patients who reported YES, they would probably recommend the hospital	26 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of HEYWOOD HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HEYWOOD HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HEYWOOD HOSPITAL: Not Available

Detailed table for spending and period for patients at HEYWOOD HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$15
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$27
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$280
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$8
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$11
Carrier (1 to 3 days Prior to Index Hospital Admission)	$687
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$9,084
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$12
Carrier (During Index Hospital Admission)	$1,021
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$1,025
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$228
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,729
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$754
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$5,024
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$113
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,126
Total (Complete Episode)	$22,144

Infection Rates at HEYWOOD HOSPITAL

These measures show how often patients at HEYWOOD HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days	1,265.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	0.89 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards)	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.03 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.66 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	2,702.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	1.86 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.54 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	17.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.44 / Not Available
SSI - Colon Surgery: Observed Cases	1.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	5.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.04 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	18,842.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.50 / Not Available
MRSA Bacteremia: Observed Cases	0.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.01 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.89 / Better
Clostridium Difficile (C.Diff): Patient Days	18,107.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	5.55 / Better
Clostridium Difficile (C.Diff): Observed Cases	1.00 / Better
Clostridium Difficile (C.Diff)	0.18 / Better

How HEYWOOD HOSPITAL Compares to Other Similar Facilities

This is how HEYWOOD HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in GARDNER, MA

Worst Hospitals in GARDNER, MA

Percentages of Complications and Deaths at HEYWOOD HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.9%	SAME
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	7.8%	SAME
Death rate for heart failure patients	12.4%	SAME
Death rate for pneumonia patients	18.8%	SAME
Death rate for stroke patients	13.5%	SAME
Pressure ulcer rate	0.66%	SAME
Death rate among surgical inpatients with serious treatable complications	174.16%	SAME
Iatrogenic pneumothorax rate	0.23%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.39%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.56%	SAME
Postoperative respiratory failure rate	8.22%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.7%	SAME
Postoperative sepsis rate	5.16%	SAME
Postoperative wound dehiscence rate	1.89%	SAME
Abdominopelvic accidental puncture or laceration rate	0.99%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.04%	SAME

Skilled Nursing Facilities Near HEYWOOD HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HEYWOOD HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Quaboag Rehabilitation and Skilled Care Facility	5:
Whittier Westborough Transitional Care Unit	5:
Notre Dame Long Term Care Center	5:
Knollwood Nursing Center	5:
Oakdale Rehabilitation and Skilled Nursing Center	5:
River Terrace Rehabilitation and Healthcare Ctr	5:
The Highlands	5:
Alliance Health at Baldwinville	5:
Seven Hills Pediatric Center	5:
Applewood Center	5:
St Mary Health Care Center	4:
Lutheran Rehabilitation and Skilled Care Center	4:
Beaumont Rehab and Skilled Nursing Ctr - Westboro	4:
Shrewsbury Rehabilitation and Nursing at Southgate	4:
Holy Trinity Eastern Orthodox N and R Center	4:
Beaumont Rehab and Skilled Nursing Ctr - Northboro	4:
Coleman House	4:
Holden Rehabilitation and Nursing Center	4:
Sterling Village	4:
Life Care Center of Nashoba Valley	4:
Life Care Center of Leominster	4:
Gardner Rehabilitation and Nursing Center	4:
Langdon Place of Keene	4:
Blaire House of Worcester	3:
St Francis Rehabilitation and Nursing Center	3:
Christopher House of Worcester	3:
Jewish Healthcare Center	3:
Alliance Health at Marie Esther	3:
The Reservoir Center For Health and Rehabilitation	3:
Fitchburg Healthcare	3:
Pheasant Wood Center	3:
Parsons Hill Rehabilitation and Health Care Center	2:
The Hermitage Healthcare	2:
Odd Fellows Home of Massachusetts	2:
Marlborough Hills Rehabilitation and Hlth Care Ctr	2:
Keystone Center	2:
Fitchburg Rehabilitation and Nursing Center	2:
Jaffrey Rehabilitation and Nursing Center	2:
Crestwood Center	2:
The Elms Center	2:
Worcester Rehabilitation and Health Care Center	1:
Bear Mountain at Worcester	1:
West Side House Ltc Facility	1:
Westborough Healthcare	1:
Regalcare at Worcester	1:
Wachusett Manor	1:
Quabbin Valley Healthcare	1:
Ayer Valley Rehab and Nursing	1:
Alpine Healthcare Center	1:

Medical Groups Affiliated with HEYWOOD HOSPITAL

There are 240 doctors and 73 medical groups that are affiliated with HEYWOOD HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with HEYWOOD HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with HEYWOOD HOSPITAL.