UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS Ratings and Reviews

About UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS is a Acute Care Hospitals. It is in WORCESTER, MA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220163. It does provide emergency services. There are 1,818 medical professionals and 212 doctor groups affiliated with the hospital. On average at UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS, emergency patients were charged $27,888. This is higher than the state average of $24,534. It is also higher than the national average of $25,828.

Quick Links to UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	77 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	21 %
Patients who reported that their nurses "Always" explained things in a way they could understand	74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	4 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	46 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	33 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	14 %
Patients who reported that YES, they were given information about what to do during their recovery at home	86 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	13 %
Patients who reported that YES, they did discuss whether they would need help after discharge	87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	85 %
Patients who "Agree" they understood their care when they left the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	51 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	46 %
Patients who "Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	36 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	67 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	21 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	45 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	21 %
Patients who reported that the area around their room was "Usually" quiet at night	34 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	65 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	69 %
Patients who reported YES, they would probably recommend the hospital	26 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS: Not Available

Detailed table for spending and period for patients at UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$24
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$60
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$256
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$16
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$641
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$13,156
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$18
Carrier (During Index Hospital Admission)	$1,607
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$915
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$144
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,977
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,137
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,536
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$104
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,290
Total (Complete Episode)	$27,888

Infection Rates at UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

These measures show how often patients at UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.52 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.01 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	44,834.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	47.76 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	35.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.73 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.24 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.56 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	40,177.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	58.22 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	22.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.38 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.36 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.37 / Same
SSI - Colon Surgery: Number of Procedures	438.00 / Same
SSI - Colon Surgery: Predicted Cases	12.09 / Same
SSI - Colon Surgery: Observed Cases	9.00 / Same
SSI - Colon Surgery	0.74 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	1.09 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	350.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.75 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	0.25 / Better
MRSA Bacteremia: Upper Confidence Limit	0.83 / Better
MRSA Bacteremia: Patient Days	276,171.00 / Better
MRSA Bacteremia: Predicted Cases	22.91 / Better
MRSA Bacteremia: Observed Cases	11.00 / Better
MRSA Bacteremia	0.48 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.34 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.55 / Better
Clostridium Difficile (C.Diff): Patient Days	257,056.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	147.88 / Better
Clostridium Difficile (C.Diff): Observed Cases	64.00 / Better
Clostridium Difficile (C.Diff)	0.43 / Better

How UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS Compares to Other Similar Facilities

This is how UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WORCESTER, MA

Worst Hospitals in WORCESTER, MA

Percentages of Complications and Deaths at UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.1%	SAME
Death rate for heart attack patients	10.4%	Better
Death rate for CABG surgery patients	2.8%	SAME
Death rate for COPD patients	6.5%	Better
Death rate for heart failure patients	10.3%	SAME
Death rate for pneumonia patients	14.9%	Better
Death rate for stroke patients	11.4%	Better
Pressure ulcer rate	1.33%	Worse
Death rate among surgical inpatients with serious treatable complications	156.2%	SAME
Iatrogenic pneumothorax rate	0.17%	SAME
In-hospital fall with hip fracture rate	0.11%	SAME
Postoperative hemorrhage or hematoma rate	2.35%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.06%	SAME
Postoperative respiratory failure rate	7.86%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	5.2%	Worse
Postoperative sepsis rate	3.8%	SAME
Postoperative wound dehiscence rate	2.26%	SAME
Abdominopelvic accidental puncture or laceration rate	1.04%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.15%	SAME

Skilled Nursing Facilities Near UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Bethany Skilled Nursing Facility	5:
The Highlands	5:
Care One at Concord	5:
Whittier Westborough Transitional Care Unit	5:
Notre Dame Long Term Care Center	5:
Riverbend of South Natick	5:
Quaboag Rehabilitation and Skilled Care Facility	5:
Thomas Upham House	5:
River Terrace Rehabilitation and Healthcare Ctr	5:
Knollwood Nursing Center	5:
Rivercrest Long Term Care	5:
New England Pediatric Care	5:
Oakdale Rehabilitation and Skilled Nursing Center	5:
Overlook Masonic Health Center	5:
Seven Hills Pediatric Center	5:
Alliance Health at Baldwinville	5:
Beaumont Rehab and Skilled Nursing Ctr - Northboro	4:
Campion Health and Wellness, Inc	4:
Sterling Village	4:
Coleman House	4:
The Commons Skilled Nursing and Rehabilitation	4:
Life Care Center of Nashoba Valley	4:
Gardner Rehabilitation and Nursing Center	4:
Life Care Center of Leominster	4:
Holiday Retirement Home Inc	4:
St Antoine Residence	4:
Lutheran Rehabilitation and Skilled Care Center	4:
Vantage at Chelmsford LLC	4:
Shrewsbury Rehabilitation and Nursing at Southgate	4:
Beaumont Rehab and Skilled Nursing Ctr - Westboro	4:
Alliance Health at Maples	4:
Overlook Nursing and Rehabilitation Center	4:
Casa De Ramana Rehabilitation Center	4:
Matulaitis Nursing Home	4:
Holden Rehabilitation and Nursing Center	4:
Vantage at Milford LLC	4:
Holy Trinity Eastern Orthodox N and R Center	4:
St Mary Health Care Center	4:
Life Care Center of Acton	4:
Lydia Taft House	3:
Royal Wayland Rehabilitation and Nursing Center	3:
Alliance Health at Marie Esther	3:
Care One at Millbury	3:
Sudbury Pines Extended Care	3:
Blaire House of Worcester	3:
St Francis Rehabilitation and Nursing Center	3:
The Reservoir Center For Health and Rehabilitation	3:
Blackstone Valley Health and Rehabilitation	3:
Life Care Center of Merrimack Valley	3:
Waterview Lodge LLC, Rehabilitation and Healthcare	3:
Fitchburg Healthcare	3:
Christopher House of Worcester	3:
Mary Ann Morse Nursing and Rehabilitation	3:
Carlyle House	3:
Adviniacare at Northbridge	3:
Jewish Healthcare Center	3:
Bayberry Commons	3:
Madonna Manor Nursing Home	3:
Timothy Daniels House	2:
Oak Knoll Healthcare Center	2:
Marlborough Hills Rehabilitation and Hlth Care Ctr	2:
Parsons Hill Rehabilitation and Health Care Center	2:
Bear Mountain at Sudbury	2:
Oakland Grove Health Care Center	2:
Southbridge Rehabilitation and Health Care Center	2:
Cedarwood Gardens	2:
The Hermitage Healthcare	2:
Keystone Center	2:
Serenity Hill Nursing Center	2:
Fitchburg Rehabilitation and Nursing Center	2:
Sunny Acres Skilled Nursing and Rehabilitation Ctr	2:
Friendly Home Inc The	2:
Woonsocket Health Centre	2:
Eliot Center For Health and Rehabilitation	2:
Mount St Rita Health Centre	2:
Countryside Health Care of Milford	2:
Life Care Center of Auburn	2:
Odd Fellows Home of Massachusetts	2:
Beaumont Rehab and Skilled Nursing Ctr - Natick	2:
The Meadows of Central Massachusetts	2:
Webster Manor Rehabilitation and Health Care Center	2:
St Patrick's Manor	2:
Trinity Health and Rehabilitation Center	1:
Brookside Rehabilitation and Healthcare Center	1:
Garden Place Healthcare	1:
Worcester Rehabilitation and Health Care Center	1:
Bear Mountain at Worcester	1:
West Side House Ltc Facility	1:
Westford Nursing and Rehabilitation Center	1:
Crystal Lake Rehabilitation and Care Center	1:
Wachusett Manor	1:
Ayer Valley Rehab and Nursing	1:
Blaire House of Milford	1:
Westborough Healthcare	1:
Belvidere Healthcare Center	1:
Regalcare at Lowell	1:
Medway Country Manor Skilled Nursing and Rehabilitat	1:
Lanessa Extended Care	1:
Regalcare at Worcester	1:
Adviniacare Newton Wellesley	1:

Medical Groups Affiliated with UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

There are 1,818 doctors and 212 medical groups that are affiliated with UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS.

Affiliated Doctor Groups

The list of medical professionals associated with UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS is very long, so we have added another pages. See a list of medical professionals associated with UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS.