METROWEST MEDICAL CENTER Ratings and Reviews

About METROWEST MEDICAL CENTER

METROWEST MEDICAL CENTER is a Acute Care Hospitals. It is in FRAMINGHAM, MA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220175. It does provide emergency services. There are 329 medical professionals and 115 doctor groups affiliated with the hospital. On average at METROWEST MEDICAL CENTER, emergency patients were charged $25,975. This is higher than the state average of $24,534. It is also higher than the national average of $25,828.

Quick Links to METROWEST MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for METROWEST MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	64 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	12 %
Patients who reported that their nurses "Usually" communicated well	24 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	72 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	8 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	20 %
Patients who reported that their nurses "Always" listened carefully to them	60 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	13 %
Patients who reported that their nurses "Usually" listened carefully to them	27 %
Patients who reported that their nurses "Always" explained things in a way they could understand	60 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	15 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	71 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	9 %
Patients who reported that their doctors "Usually" communicated well	20 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	77 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	17 %
Patients who reported that their doctors "Always" listened carefully to them	69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their doctors "Usually" listened carefully to them	22 %
Patients who reported that their doctors "Always" explained things in a way they could understand	66 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	23 %
Patients who reported that they "Always" received help as soon as they wanted	41 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	30 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	38 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	29 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	44 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	30 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	26 %
Patients who reported that staff "Always" explained about medicines before giving it to them	53 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	30 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	17 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	66 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	18 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	17 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	20 %
Patients who reported that YES, they were given information about what to do during their recovery at home	80 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	25 %
Patients who reported that YES, they did discuss whether they would need help after discharge	75 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	85 %
Patients who "Agree" they understood their care when they left the hospital	50 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	12 %
Patients who "Strongly Agree" they understood their care when they left the hospital	38 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	54 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	14 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	32 %
Patients who "Agree" that they understood their responsiblities in managing their health	52 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	10 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	38 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	11 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	44 %
Patients who reported that their room and bathroom were "Always" clean	50 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	24 %
Patients who reported that their room and bathroom were "Usually" clean	26 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	39 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	25 %
Patients who reported that the area around their room was "Usually" quiet at night	36 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	27 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	31 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	42 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	22 %
Patients who reported YES, they would definitely recommend the hospital	40 %
Patients who reported YES, they would probably recommend the hospital	38 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of METROWEST MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the METROWEST MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for METROWEST MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at METROWEST MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$26
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$27
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$76
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$28
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$5
Carrier (1 to 3 days Prior to Index Hospital Admission)	$810
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$9,667
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$5
Carrier (During Index Hospital Admission)	$1,240
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$999
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$216
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,196
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$746
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$6,193
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$54
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,687
Total (Complete Episode)	$25,975

Infection Rates at METROWEST MEDICAL CENTER

These measures show how often patients at METROWEST MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.32 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	6.29 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	1,261.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.05 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.90 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.81 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	6.17 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	1,970.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	1.56 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	4.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	2.56 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	36.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.88 / Not Available
SSI - Colon Surgery: Observed Cases	0.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	5.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.05 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	-- / Same
MRSA Bacteremia: Upper Confidence Limit	2.59 / Same
MRSA Bacteremia: Patient Days	27,198.00 / Same
MRSA Bacteremia: Predicted Cases	1.16 / Same
MRSA Bacteremia: Observed Cases	0.00 / Same
MRSA Bacteremia	0.00 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.65 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.81 / Same
Clostridium Difficile (C.Diff): Patient Days	25,064.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	13.33 / Same
Clostridium Difficile (C.Diff): Observed Cases	15.00 / Same
Clostridium Difficile (C.Diff)	1.13 / Same

How METROWEST MEDICAL CENTER Compares to Other Similar Facilities

This is how METROWEST MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in FRAMINGHAM, MA

Worst Hospitals in FRAMINGHAM, MA

Percentages of Complications and Deaths at METROWEST MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.3%	SAME
Death rate for heart attack patients	11.9%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	7.8%	SAME
Death rate for heart failure patients	11.7%	SAME
Death rate for pneumonia patients	13.9%	Better
Death rate for stroke patients	13.9%	SAME
Pressure ulcer rate	0.47%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.28%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.73%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.49%	SAME
Postoperative respiratory failure rate	6.45%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.79%	SAME
Postoperative sepsis rate	4.47%	SAME
Postoperative wound dehiscence rate	1.86%	SAME
Abdominopelvic accidental puncture or laceration rate	1.21%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.88%	SAME

Skilled Nursing Facilities Near METROWEST MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near METROWEST MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Care One at Concord	5:
The Skilled Nursing Facility at North Hill	5:
The Highlands	5:
Lasell House	5:
Katzman Family Center For Living	5:
Cambridge Rehabilitation and Nursing Center	5:
Brookhaven at Lexington	5:
D'youville Care For Advanced Therapy	5:
Oakdale Rehabilitation and Skilled Nursing Center	5:
Bear Mountain at Andover	5:
Seven Hills Pediatric Center	5:
Life Care Center of West Bridgewater	5:
Knollwood Nursing Center	5:
Greenwood Nursing and Rehabilitation Center	5:
New England Pediatric Care	5:
Whittier Westborough Transitional Care Unit	5:
Riverbend of South Natick	5:
Notre Dame Long Term Care Center	5:
Thomas Upham House	5:
Laurel Ridge Rehab and Skilled Care Center	5:
Continuing Care at Brooksby Village	5:
Rivercrest Long Term Care	5:
River Terrace Rehabilitation and Healthcare Ctr	5:
Recuperative Services Unit-Hebrew Rehab Center	5:
Sherrill House	5:
Dwyer Home	5:
Leonard Florence Center For Living	5:
Carleton-Willard Village Retirement and Nursing Ctr	5:
Elizabeth Seton	5:
Copley at Stoughton Nursing Care Center	5:
Masconomet Healthcare Center	5:
The Boston Home, Inc	5:
Neville Center at Fresh Pond For Nursing and Rehab	5:
Aberjona Rehabilitation and Nursing Center	5:
Bethany Skilled Nursing Facility	5:
Newbridge On The Charles Skilled Nursing Facility	5:
Alliance Health at Braintree	5:
Care One at Wilmington	5:
Spaulding Nursing and Therapy Center - Brighton	5:
Life Care Center of Acton	4:
South Cove Manor Nursing and Rehabilitation Center	4:
The Elmhurst Healthcare	4:
Phillips Manor Nursing Home	4:
St Mary Health Care Center	4:
Winchester Rehabilitation and Nursing Center	4:
Sterling Village	4:
Vantage at Milford LLC	4:
Benjamin Healthcare Center	4:
Beaumont Rehab and Skilled Nursing Ctr - Northboro	4:
Lutheran Rehabilitation and Skilled Care Center	4:
Holden Rehabilitation and Nursing Center	4:
German Center For Extended Care	4:
Coleman House	4:
Care One at Lexington	4:
Beaumont Rehab and Skilled Nursing Ctr - Westboro	4:
Alliance Health at Maples	4:
Walpole Healthcare	4:
Life Care Center of Attleboro	4:
Casa De Ramana Rehabilitation Center	4:
The Commons Skilled Nursing and Rehabilitation	4:
St Antoine Residence	4:
Shrewsbury Rehabilitation and Nursing at Southgate	4:
Life Care Center of The North Shore	4:
Holy Trinity Eastern Orthodox N and R Center	4:
Vantage at Chelmsford LLC	4:
Life Care Center of Leominster	4:
Campion Health and Wellness, Inc	4:
Overlook Nursing and Rehabilitation Center	4:
Belmont Manor Nursing Home, In	4:
Alliance Health at West Acres	4:
John Scott House Nursing and Rehabilitation Center	4:
Baypointe Rehab Center	4:
Pilgrim Rehabilitation and Skilled Nursing Center	4:
Life Care Center of Nashoba Valley	4:
Jeffrey and Susan Brudnick Center For Living	4:
Dexter House Healthcare	4:
Holiday Retirement Home Inc	4:
Armenian Nursing and Rehabilitation Center	4:
Matulaitis Nursing Home	4:
Care One at Weymouth	4:
Hancock Park Rehabiliation and Nursing Center	3:
Blackstone Valley Health and Rehabilitation	3:
Blaire House of Worcester	3:
Madonna Manor Nursing Home	3:
St Francis Rehabilitation and Nursing Center	3:
Chestnut Woods Rehabilitation and Healthcare Ctr	3:
Woburn Rehabilitation and Nursing Center	3:
Bayberry Commons	3:
Lydia Taft House	3:
Adviniacare at Northbridge	3:
Christopher House of Worcester	3:
Royal Wayland Rehabilitation and Nursing Center	3:
Stone Rehabilitation and Senior Living	3:
Mary Ann Morse Nursing and Rehabilitation	3:
The Bostonian Nursing Care and Rehabilitation Ctr	3:
Carlyle House	3:
Alliance Health at Marie Esther	3:
St Joseph Manor Health Care Inc	3:
Jewish Healthcare Center	3:
Victoria Haven Nursing Facility	3:

Medical Groups Affiliated with METROWEST MEDICAL CENTER

There are 329 doctors and 115 medical groups that are affiliated with METROWEST MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with METROWEST MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with METROWEST MEDICAL CENTER.