HOLY FAMILY HOSPITAL Ratings and Reviews

About HOLY FAMILY HOSPITAL

HOLY FAMILY HOSPITAL is a Acute Care Hospitals. It is in METHUEN, MA. Its type of ownership is Proprietary. The facility's Medicare ID is 220080. It does provide emergency services. There are 385 medical professionals and 160 doctor groups affiliated with the hospital. On average at HOLY FAMILY HOSPITAL, emergency patients were charged $24,580. This is higher than the state average of $24,534. It is also lower than the national average of $25,828.

Quick Links to HOLY FAMILY HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HOLY FAMILY HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	10 %
Patients who reported that their doctors "Usually" listened carefully to them	17 %
Patients who reported that their doctors "Always" explained things in a way they could understand	68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	18 %
Patients who reported that they "Usually" received help as soon as they wanted	27 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	35 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	16 %
Patients who reported that YES, they were given information about what to do during their recovery at home	84 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	19 %
Patients who reported that YES, they did discuss whether they would need help after discharge	81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	9 %
Patients who "Strongly Agree" they understood their care when they left the hospital	45 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	38 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	53 %
Patients who reported that their room and bathroom were "Always" clean	64 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	13 %
Patients who reported that their room and bathroom were "Usually" clean	23 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	46 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	19 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	17 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	28 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	55 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	14 %
Patients who reported YES, they would definitely recommend the hospital	52 %
Patients who reported YES, they would probably recommend the hospital	34 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of HOLY FAMILY HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HOLY FAMILY HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HOLY FAMILY HOSPITAL: Not Available

Detailed table for spending and period for patients at HOLY FAMILY HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$19
Hospice (1 to 3 days Prior to Index Hospital Admission)	$3
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$60
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$65
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$30
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$711
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$9,843
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$12
Carrier (During Index Hospital Admission)	$1,044
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$902
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$177
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$5,626
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$704
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,729
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$93
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,554
Total (Complete Episode)	$24,580

Infection Rates at HOLY FAMILY HOSPITAL

These measures show how often patients at HOLY FAMILY HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.03 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.97 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	2,153.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.66 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.60 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.34 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.59 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	4,637.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	3.73 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	4.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.07 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.32 / Same
SSI - Colon Surgery: Upper Confidence Limit	3.45 / Same
SSI - Colon Surgery: Number of Procedures	87.00 / Same
SSI - Colon Surgery: Predicted Cases	2.37 / Same
SSI - Colon Surgery: Observed Cases	3.00 / Same
SSI - Colon Surgery	1.27 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	28.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.23 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.02 / Same
MRSA Bacteremia: Upper Confidence Limit	2.23 / Same
MRSA Bacteremia: Patient Days	58,751.00 / Same
MRSA Bacteremia: Predicted Cases	2.21 / Same
MRSA Bacteremia: Observed Cases	1.00 / Same
MRSA Bacteremia	0.45 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.03 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.26 / Better
Clostridium Difficile (C.Diff): Patient Days	57,005.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	31.14 / Better
Clostridium Difficile (C.Diff): Observed Cases	3.00 / Better
Clostridium Difficile (C.Diff)	0.10 / Better

How HOLY FAMILY HOSPITAL Compares to Other Similar Facilities

This is how HOLY FAMILY HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in METHUEN, MA

Worst Hospitals in METHUEN, MA

Percentages of Complications and Deaths at HOLY FAMILY HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.7%	SAME
Death rate for heart attack patients	14.1%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	9.4%	SAME
Death rate for heart failure patients	10.1%	SAME
Death rate for pneumonia patients	16.2%	SAME
Death rate for stroke patients	13.4%	SAME
Pressure ulcer rate	0.9%	SAME
Death rate among surgical inpatients with serious treatable complications	166.19%	SAME
Iatrogenic pneumothorax rate	0.2%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.23%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.48%	SAME
Postoperative respiratory failure rate	11.38%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.87%	SAME
Postoperative sepsis rate	5.22%	SAME
Postoperative wound dehiscence rate	1.86%	SAME
Abdominopelvic accidental puncture or laceration rate	1.41%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.16%	SAME

Skilled Nursing Facilities Near HOLY FAMILY HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HOLY FAMILY HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Neville Center at Fresh Pond For Nursing and Rehab	5:
Leonard Florence Center For Living	5:
Masconomet Healthcare Center	5:
Carleton-Willard Village Retirement and Nursing Ctr	5:
Continuing Care at Brooksby Village	5:
Lakeview House Skld Nrsg and Residential Care Fac	5:
D'youville Care For Advanced Therapy	5:
Ledgewood Rehabilitation and Nursing Center	5:
Whittier Bradford Transitional Care Unit	5:
Bear Mountain at Andover	5:
Aberjona Rehabilitation and Nursing Center	5:
Care One at Wilmington	5:
Seven Hills Pediatric Center	5:
Care One at Concord	5:
Rivercrest Long Term Care	5:
New England Pediatric Care	5:
Greenwood Nursing and Rehabilitation Center	5:
Lafayette Rehabilitation and Skilled Nursing	5:
Rockingham County Nursing Home	5:
Katzman Family Center For Living	5:
The Meadows	5:
New England Homes For The Deaf, Inc	5:
Cambridge Rehabilitation and Nursing Center	5:
Hillsborough County Nursing Home	5:
Brookhaven at Lexington	5:
Maple Leaf Health Care Center	4:
Dexter House Healthcare	4:
Phillips Manor Nursing Home	4:
The Elmhurst Healthcare	4:
Life Care Center of Acton	4:
Abbott Skilled Nursing and Rehabilitation Center	4:
Hanover Hill Health Care Center	4:
Jesmond Nursing Home	4:
Webster at Rye	4:
Life Care Center of The North Shore	4:
Campion Health and Wellness, Inc	4:
Riverwoods at Exeter	4:
Devereux Skilled Nursing and Rehabilitation Center	4:
Holy Cross Health Center	4:
Villa Crest Nursing and Retirement Center	4:
Vantage at Chelmsford LLC	4:
Cedar View Rehabilitation and Healthcare Center	4:
Jeffrey and Susan Brudnick Center For Living	4:
Colonial Poplin Nursing Home	4:
Life Care Center of Nashoba Valley	4:
Care One at Lexington	4:
The Commons Skilled Nursing and Rehabilitation	4:
Cedar Healthcare Center	4:
Port Healthcare Center	4:
Pilgrim Rehabilitation and Skilled Nursing Center	4:
Belmont Manor Nursing Home, In	4:
Winchester Rehabilitation and Nursing Center	4:
Care One at Essex Park	4:
Hackett Hill Healthcare Center	4:
Mount Carmel Rehabilitation and Nursing Center	4:
Berkeley Retirement Home,the	4:
Warde Health Center	4:
St Joseph Residence	3:
Chestnut Woods Rehabilitation and Healthcare Ctr	3:
Life Care Center of Merrimack Valley	3:
Seacoast Nursing and Rehabilitation Center	3:
Sancta Maria Nursing Facility	3:
Woburn Rehabilitation and Nursing Center	3:
Bedford Nursing and Rehabilitation Center	3:
Care One at Lowell	3:
M I Nursing and Restorative Center	3:
The Massachusetts Veterans Home at Chelsea	3:
Salemhaven	3:
Life Care Center of Stoneham	3:
The Brentwood Rehabilitation and Healthcare Ctr	3:
Saint Teresa Rehabilitation and Nursing Center	2:
Hathorne Hill Rehabilitation and Healthcare Center	2:
Royal Meadow View Center	2:
Sunny Acres Skilled Nursing and Rehabilitation Ctr	2:
Blaire House of Tewksbury	2:
Andover Forest Post Acute Care Center	2:
D'youville Senior Care	2:
Fairhaven Healthcare Center	2:
Exeter Center	2:
Ridgewood Center, Genesis Healthcare	2:
Oceanside Skilled Nursing and Rehabilitation	2:
Royal Wood Mill Center	2:
Nevins Nursing and Rehabilitation Center	2:
Bear Hill Healthcare and Rehabilitation Center	2:
Fairview Nursing Home	2:
Vantage at Wakefield LLC	2:
Courville at Nashua	2:
Courville at Manchester	2:
Penacook Place, Inc	2:
Baker-Katz Skilled Nursing and Rehabilitation Ctr	2:
Meadow Green Nursing and Rehabilitation Center	2:
Hannah Duston Healthcare Center	2:
The Elms Center	2:
Brigham Health and Rehabilitation Center	2:
Aspen Hill Rehabiliation and Healthcare Center	2:
Saugus Center	2:
Alliance Health at Rosewood	2:
Care One at Peabody	2:
The Rehabilitation and Nursing Center at Everett	2:
Bear Mountain at Reading	2:

Medical Groups Affiliated with HOLY FAMILY HOSPITAL

There are 385 doctors and 160 medical groups that are affiliated with HOLY FAMILY HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with HOLY FAMILY HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with HOLY FAMILY HOSPITAL.