LOWELL GENERAL HOSPITAL Ratings and Reviews

About LOWELL GENERAL HOSPITAL

LOWELL GENERAL HOSPITAL is a Acute Care Hospitals. It is in LOWELL, MA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220063. It does provide emergency services. There are 608 medical professionals and 146 doctor groups affiliated with the hospital. On average at LOWELL GENERAL HOSPITAL, emergency patients were charged $22,489. This is lower than the state average of $24,534. It is also lower than the national average of $25,828.

Quick Links to LOWELL GENERAL HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for LOWELL GENERAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	76 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	12 %
Patients who reported that their nurses "Always" listened carefully to them	72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	23 %
Patients who reported that their nurses "Always" explained things in a way they could understand	71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	69 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	23 %
Patients who reported that they "Always" received help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	14 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	13 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	28 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	18 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	14 %
Patients who reported that YES, they did discuss whether they would need help after discharge	86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89 %
Patients who "Agree" they understood their care when they left the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	47 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	40 %
Patients who "Agree" that they understood their responsiblities in managing their health	48 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	55 %
Patients who reported that their room and bathroom were "Always" clean	66 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	50 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	14 %
Patients who reported that the area around their room was "Usually" quiet at night	36 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	12 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	62 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	9 %
Patients who reported YES, they would definitely recommend the hospital	60 %
Patients who reported YES, they would probably recommend the hospital	31 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of LOWELL GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the LOWELL GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for LOWELL GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at LOWELL GENERAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$20
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$44
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$114
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$24
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$10
Carrier (1 to 3 days Prior to Index Hospital Admission)	$639
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$9,475
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$10
Carrier (During Index Hospital Admission)	$1,303
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$854
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$170
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,629
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$722
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,038
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$86
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,350
Total (Complete Episode)	$22,489

Infection Rates at LOWELL GENERAL HOSPITAL

These measures show how often patients at LOWELL GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.70 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.62 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	8,062.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	6.30 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	9.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.43 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.71 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.49 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	8,807.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	7.17 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	10.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.39 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.59 / Same
SSI - Colon Surgery: Upper Confidence Limit	3.05 / Same
SSI - Colon Surgery: Number of Procedures	151.00 / Same
SSI - Colon Surgery: Predicted Cases	4.09 / Same
SSI - Colon Surgery: Observed Cases	6.00 / Same
SSI - Colon Surgery	1.47 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	24.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.21 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.07 / Same
MRSA Bacteremia: Upper Confidence Limit	1.37 / Same
MRSA Bacteremia: Patient Days	100,173.00 / Same
MRSA Bacteremia: Predicted Cases	4.82 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	0.42 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.12 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.47 / Better
Clostridium Difficile (C.Diff): Patient Days	93,949.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	35.37 / Better
Clostridium Difficile (C.Diff): Observed Cases	9.00 / Better
Clostridium Difficile (C.Diff)	0.25 / Better

How LOWELL GENERAL HOSPITAL Compares to Other Similar Facilities

This is how LOWELL GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in LOWELL, MA

Worst Hospitals in LOWELL, MA

Percentages of Complications and Deaths at LOWELL GENERAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.5%	SAME
Death rate for heart attack patients	10.8%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	9.7%	SAME
Death rate for heart failure patients	11.1%	SAME
Death rate for pneumonia patients	18.6%	SAME
Death rate for stroke patients	16.7%	SAME
Pressure ulcer rate	0.7%	SAME
Death rate among surgical inpatients with serious treatable complications	147.15%	SAME
Iatrogenic pneumothorax rate	0.31%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	3.27%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.33%	SAME
Postoperative respiratory failure rate	9.28%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.93%	SAME
Postoperative sepsis rate	4.21%	SAME
Postoperative wound dehiscence rate	1.8%	SAME
Abdominopelvic accidental puncture or laceration rate	1.52%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.03%	SAME

Skilled Nursing Facilities Near LOWELL GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near LOWELL GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Rivercrest Long Term Care	5:
Neville Center at Fresh Pond For Nursing and Rehab	5:
The Skilled Nursing Facility at North Hill	5:
Spaulding Nursing and Therapy Center - Brighton	5:
Ledgewood Rehabilitation and Nursing Center	5:
Recuperative Services Unit-Hebrew Rehab Center	5:
Carleton-Willard Village Retirement and Nursing Ctr	5:
Masconomet Healthcare Center	5:
Oakdale Rehabilitation and Skilled Nursing Center	5:
Continuing Care at Brooksby Village	5:
Cambridge Rehabilitation and Nursing Center	5:
Leonard Florence Center For Living	5:
Laurel Ridge Rehab and Skilled Care Center	5:
River Terrace Rehabilitation and Healthcare Ctr	5:
Sherrill House	5:
Whittier Bradford Transitional Care Unit	5:
Knollwood Nursing Center	5:
New England Pediatric Care	5:
Aberjona Rehabilitation and Nursing Center	5:
Greenwood Nursing and Rehabilitation Center	5:
Care One at Wilmington	5:
The Meadows	5:
The Highlands	5:
Brookhaven at Lexington	5:
Bear Mountain at Andover	5:
Katzman Family Center For Living	5:
Seven Hills Pediatric Center	5:
Lakeview House Skld Nrsg and Residential Care Fac	5:
Elizabeth Seton	5:
Lasell House	5:
Lafayette Rehabilitation and Skilled Nursing	5:
Notre Dame Long Term Care Center	5:
Care One at Concord	5:
New England Homes For The Deaf, Inc	5:
D'youville Care For Advanced Therapy	5:
Care One at Lexington	4:
Mount Carmel Rehabilitation and Nursing Center	4:
The Commons Skilled Nursing and Rehabilitation	4:
Riverwoods at Exeter	4:
Winchester Rehabilitation and Nursing Center	4:
Casa De Ramana Rehabilitation Center	4:
Armenian Nursing and Rehabilitation Center	4:
Phillips Manor Nursing Home	4:
The Elmhurst Healthcare	4:
Berkeley Retirement Home,the	4:
Beaumont Rehab and Skilled Nursing Ctr - Northboro	4:
Life Care Center of Acton	4:
Life Care Center of The North Shore	4:
Hanover Hill Health Care Center	4:
Holy Trinity Eastern Orthodox N and R Center	4:
Holy Cross Health Center	4:
Devereux Skilled Nursing and Rehabilitation Center	4:
Campion Health and Wellness, Inc	4:
Coleman House	4:
Life Care Center of Nashoba Valley	4:
Pilgrim Rehabilitation and Skilled Nursing Center	4:
Port Healthcare Center	4:
Life Care Center of Leominster	4:
Maple Leaf Health Care Center	4:
Colonial Poplin Nursing Home	4:
Abbott Skilled Nursing and Rehabilitation Center	4:
Villa Crest Nursing and Retirement Center	4:
Belmont Manor Nursing Home, In	4:
Cedar View Rehabilitation and Healthcare Center	4:
Jeffrey and Susan Brudnick Center For Living	4:
Sterling Village	4:
Shrewsbury Rehabilitation and Nursing at Southgate	4:
Benjamin Healthcare Center	4:
Dexter House Healthcare	4:
Care One at Essex Park	4:
Jesmond Nursing Home	4:
Warde Health Center	4:
Vantage at Chelmsford LLC	4:
Alliance Health at Marina Bay	3:
St Joseph Residence	3:
Fitchburg Healthcare	3:
Alliance Health at Marie Esther	3:
Life Care Center of Stoneham	3:
Life Care Center of Merrimack Valley	3:
The Reservoir Center For Health and Rehabilitation	3:
Chestnut Woods Rehabilitation and Healthcare Ctr	3:
Sudbury Pines Extended Care	3:
North End Rehabilitation and Healthcare Center	3:
Woburn Rehabilitation and Nursing Center	3:
Stone Rehabilitation and Senior Living	3:
Carlyle House	3:
Royal Wayland Rehabilitation and Nursing Center	3:
Sancta Maria Nursing Facility	3:
Bedford Nursing and Rehabilitation Center	3:
Salemhaven	3:
M I Nursing and Restorative Center	3:
Care One at Lowell	3:
The Massachusetts Veterans Home at Chelsea	3:
The Brentwood Rehabilitation and Healthcare Ctr	3:
The Bostonian Nursing Care and Rehabilitation Ctr	3:
Brighton Rehabilitation and Nursing Center	2:
Sunny Acres Skilled Nursing and Rehabilitation Ctr	2:
St Patrick's Manor	2:
Meadow Green Nursing and Rehabilitation Center	2:
Saugus Center	2:

Medical Groups Affiliated with LOWELL GENERAL HOSPITAL

There are 608 doctors and 146 medical groups that are affiliated with LOWELL GENERAL HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with LOWELL GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with LOWELL GENERAL HOSPITAL.