CONTACT INFORMATION REVIEWS & MORE DATA

MASSACHUSETTS EYE AND EAR INFIRMARY - Ratings and Reviews

  • Date Updated:  July 31, 2024
  • Address:  243 CHARLES STREET, BOSTON, MA 02114
  • Phone:  (617) 523-7900
  • Type:  Acute Care Hospitals
  • Ownership:  Voluntary non-profit - Private
  • Overall Rating:   Not Available
  • Perc. Patients Recommending:   89%

  About MASSACHUSETTS EYE AND EAR INFIRMARY -

MASSACHUSETTS EYE AND EAR INFIRMARY - is a Acute Care Hospitals. It is in BOSTON, MA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220075. It does provide emergency services. There are 530 medical professionals and 76 doctor groups affiliated with the hospital. On average at MASSACHUSETTS EYE AND EAR INFIRMARY -, emergency patients were charged $23,048. This is lower than the state average of $24,534. It is also lower than the national average of $25,828.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MASSACHUSETTS EYE AND EAR INFIRMARY - to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 86 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 2 %
Patients who reported that their nurses "Usually" communicated well 12 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 93 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 1 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Always" listened carefully to them 85 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 2 %
Patients who reported that their nurses "Usually" listened carefully to them 13 %
Patients who reported that their nurses "Always" explained things in a way they could understand 81 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 4 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 15 %
Patients who reported that their doctors "Always" communicated well 85 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 4 %
Patients who reported that their doctors "Usually" communicated well 11 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 91 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 7 %
Patients who reported that their doctors "Always" listened carefully to them 86 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 3 %
Patients who reported that their doctors "Usually" listened carefully to them 11 %
Patients who reported that their doctors "Always" explained things in a way they could understand 79 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 16 %
Patients who reported that they "Always" received help as soon as they wanted 76 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 7 %
Patients who reported that they "Usually" received help as soon as they wanted 17 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 76 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 3 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 21 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 76 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 11 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 13 %
Patients who reported that staff "Always" explained about medicines before giving it to them 68 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 17 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 15 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 83 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 7 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 10 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 54 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 26 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 12 %
Patients who reported that YES, they were given information about what to do during their recovery at home 88 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 15 %
Patients who reported that YES, they did discuss whether they would need help after discharge 85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 90 %
Patients who "Agree" they understood their care when they left the hospital 34 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 3 %
Patients who "Strongly Agree" they understood their care when they left the hospital 63 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 39 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 3 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 58 %
Patients who "Agree" that they understood their responsiblities in managing their health 36 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 3 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 61 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 28 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 3 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 69 %
Patients who reported that their room and bathroom were "Always" clean 77 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 6 %
Patients who reported that their room and bathroom were "Usually" clean 17 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 44 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 15 %
Patients who reported that the area around their room was "Usually" quiet at night 41 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 4 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 13 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 83 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 2 %
Patients who reported YES, they would definitely recommend the hospital 89 %
Patients who reported YES, they would probably recommend the hospital 9 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MASSACHUSETTS EYE AND EAR INFIRMARY -, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MASSACHUSETTS EYE AND EAR INFIRMARY - provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MASSACHUSETTS EYE AND EAR INFIRMARY -: Not Available

Detailed table for spending and period for patients at MASSACHUSETTS EYE AND EAR INFIRMARY -:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $21
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $38
Outpatient (1 to 3 days Prior to Index Hospital Admission) $314
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $0
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $4
Carrier (1 to 3 days Prior to Index Hospital Admission) $830
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $12,440
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $23
Carrier (During Index Hospital Admission) $2,422
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $748
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $55
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $2,185
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,473
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $1,288
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $100
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,106
Total (Complete Episode) $23,048

Infection Rates at MASSACHUSETTS EYE AND EAR INFIRMARY -

These measures show how often patients at MASSACHUSETTS EYE AND EAR INFIRMARY - contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days 462.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 0.31 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards) Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 472.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 0.26 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 0.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards) Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Number of Procedures Not Available / Not Available
SSI - Colon Surgery: Predicted Cases Not Available / Not Available
SSI - Colon Surgery: Observed Cases Not Available / Not Available
SSI - Colon Surgery Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases Not Available / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit Not Available / Not Available
MRSA Bacteremia: Patient Days 6,633.00 / Not Available
MRSA Bacteremia: Predicted Cases 0.13 / Not Available
MRSA Bacteremia: Observed Cases 1.00 / Not Available
MRSA Bacteremia Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.20 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 3.94 / Same
Clostridium Difficile (C.Diff): Patient Days 6,633.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 1.68 / Same
Clostridium Difficile (C.Diff): Observed Cases 2.00 / Same
Clostridium Difficile (C.Diff) 1.19 / Same

How MASSACHUSETTS EYE AND EAR INFIRMARY - Compares to Other Similar Facilities

This is how MASSACHUSETTS EYE AND EAR INFIRMARY - compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in BOSTON, MA

Worst Hospitals in BOSTON, MA

Percentages of Complications and Deaths at MASSACHUSETTS EYE AND EAR INFIRMARY -

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients NA Not Enough Data
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients NA Not Enough Data
Death rate for heart failure patients NA Not Enough Data
Death rate for pneumonia patients NA Not Enough Data
Death rate for stroke patients NA Not Enough Data
Pressure ulcer rate 0.43% SAME
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.23% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 3.21% SAME
Postoperative acute kidney injury requiring dialysis rate 1.5% SAME
Postoperative respiratory failure rate 7.49% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 2.93% SAME
Postoperative sepsis rate 4.49% SAME
Postoperative wound dehiscence rate NA Not Enough Data
Abdominopelvic accidental puncture or laceration rate 1.07% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.86% SAME

Skilled Nursing Facilities Near MASSACHUSETTS EYE AND EAR INFIRMARY -

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MASSACHUSETTS EYE AND EAR INFIRMARY - ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Elizabeth Seton 5:
Leonard Florence Center For Living 5:
Neville Center at Fresh Pond For Nursing and Rehab 5:
The Skilled Nursing Facility at North Hill 5:
Linden Ponds 5:
Masconomet Healthcare Center 5:
Webster Park Rehabilitation and Healthcare Center 5:
Aberjona Rehabilitation and Nursing Center 5:
Life Care Center of West Bridgewater 5:
Katzman Family Center For Living 5:
D'youville Care For Advanced Therapy 5:
Bethany Skilled Nursing Facility 5:
Bear Mountain at Andover 5:
Brookhaven at Lexington 5:
Greenwood Nursing and Rehabilitation Center 5:
Sherrill House 5:
Newbridge On The Charles Skilled Nursing Facility 5:
Carleton-Willard Village Retirement and Nursing Ctr 5:
Continuing Care at Brooksby Village 5:
Rivercrest Long Term Care 5:
Cardigan Nursing and Rehabilitation Center 5:
The Meadows 5:
The Boston Home, Inc 5:
Dwyer Home 5:
Care One at Concord 5:
Spaulding Nursing and Therapy Center - Brighton 5:
Riverbend of South Natick 5:
Laurel Ridge Rehab and Skilled Care Center 5:
Bay Path at Duxbury Nursing and Rehabilitation Ctr 5:
Care One at Wilmington 5:
Ledgewood Rehabilitation and Nursing Center 5:
New England Pediatric Care 5:
Thomas Upham House 5:
Alliance Health at Braintree 5:
Lasell House 5:
New England Homes For The Deaf, Inc 5:
Recuperative Services Unit-Hebrew Rehab Center 5:
Copley at Stoughton Nursing Care Center 5:
Lafayette Rehabilitation and Skilled Nursing 5:
Cambridge Rehabilitation and Nursing Center 5:
Baypointe Rehab Center 4:
Vantage at Chelmsford LLC 4:
The Commons Skilled Nursing and Rehabilitation 4:
Walpole Healthcare 4:
Queen Anne Nursing Home, Inc 4:
Casa De Ramana Rehabilitation Center 4:
Dexter House Healthcare 4:
Care One at Essex Park 4:
Alliance Health at Maples 4:
Armenian Nursing and Rehabilitation Center 4:
Benjamin Healthcare Center 4:
Care One at Weymouth 4:
Jeffrey and Susan Brudnick Center For Living 4:
Life Care Center of Nashoba Valley 4:
Pilgrim Rehabilitation and Skilled Nursing Center 4:
Life Care Center of The North Shore 4:
John Scott House Nursing and Rehabilitation Center 4:
Abbott Skilled Nursing and Rehabilitation Center 4:
Care One at Lexington 4:
Life Care Center of Acton 4:
Phillips Manor Nursing Home 4:
Southwood at Norwell Nursing Ctr 4:
Jesmond Nursing Home 4:
Vantage at Milford LLC 4:
Campion Health and Wellness, Inc 4:
The Elmhurst Healthcare 4:
Berkeley Retirement Home,the 4:
Devereux Skilled Nursing and Rehabilitation Center 4:
South Cove Manor Nursing and Rehabilitation Center 4:
Winchester Rehabilitation and Nursing Center 4:
St Antoine Residence 4:
Belmont Manor Nursing Home, In 4:
German Center For Extended Care 4:
Alliance Health at West Acres 4:
Mary Ann Morse Nursing and Rehabilitation 3:
Seacoast Nursing and Rehabilitation Center 3:
The Bostonian Nursing Care and Rehabilitation Ctr 3:
Carlyle House 3:
Alliance Health at Marina Bay 3:
Life Care Center of Merrimack Valley 3:
Wingate at Silver Lake 3:
Victoria Haven Nursing Facility 3:
Stone Rehabilitation and Senior Living 3:
Royal Wayland Rehabilitation and Nursing Center 3:
The Massachusetts Veterans Home at Chelsea 3:
Life Care Center of Stoneham 3:
Sancta Maria Nursing Facility 3:
Alliance Health at Marie Esther 3:
Pope Nursing Home 3:
St Joseph Manor Health Care Inc 3:
The Reservoir Center For Health and Rehabilitation 3:
Sudbury Pines Extended Care 3:
North End Rehabilitation and Healthcare Center 3:
The Brentwood Rehabilitation and Healthcare Ctr 3:
Woburn Rehabilitation and Nursing Center 3:
Champion Rehabilitation and Nursing Center 3:
Care One at Lowell 3:
Regalcare at Quincy 3:
Waterview Lodge LLC, Rehabilitation and Healthcare 3:
Chestnut Woods Rehabilitation and Healthcare Ctr 3:

Medical Groups Affiliated with MASSACHUSETTS EYE AND EAR INFIRMARY -

There are 530 doctors and 76 medical groups that are affiliated with MASSACHUSETTS EYE AND EAR INFIRMARY -.

Affiliated Doctor Groups


The list of medical professionals associated with MASSACHUSETTS EYE AND EAR INFIRMARY - is very long, so we have added another pages. See a list of medical professionals associated with MASSACHUSETTS EYE AND EAR INFIRMARY -.

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