MASSACHUSETTS GENERAL HOSPITAL Ratings and Reviews

About MASSACHUSETTS GENERAL HOSPITAL

MASSACHUSETTS GENERAL HOSPITAL is a Acute Care Hospitals. It is in BOSTON, MA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220071. It does provide emergency services. There are 3,839 medical professionals and 275 doctor groups affiliated with the hospital. On average at MASSACHUSETTS GENERAL HOSPITAL, emergency patients were charged $29,909. This is higher than the state average of $24,534. It is also higher than the national average of $25,828.

Quick Links to MASSACHUSETTS GENERAL HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MASSACHUSETTS GENERAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	83 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	12 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	89 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	8 %
Patients who reported that their nurses "Always" listened carefully to them	79 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	17 %
Patients who reported that their nurses "Always" explained things in a way they could understand	81 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	13 %
Patients who reported that their doctors "Always" communicated well	82 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	13 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	89 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	8 %
Patients who reported that their doctors "Always" listened carefully to them	80 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	15 %
Patients who reported that their doctors "Always" explained things in a way they could understand	78 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	15 %
Patients who reported that they "Always" received help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	13 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	26 %
Patients who reported that staff "Always" explained about medicines before giving it to them	65 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	16 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	77 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	7 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	53 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	24 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	11 %
Patients who reported that YES, they were given information about what to do during their recovery at home	89 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	12 %
Patients who reported that YES, they did discuss whether they would need help after discharge	88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	90 %
Patients who "Agree" they understood their care when they left the hospital	38 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	5 %
Patients who "Strongly Agree" they understood their care when they left the hospital	57 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	41 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Agree" that they understood their responsiblities in managing their health	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	56 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	32 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	63 %
Patients who reported that their room and bathroom were "Always" clean	66 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	8 %
Patients who reported that their room and bathroom were "Usually" clean	26 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	47 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	17 %
Patients who reported that the area around their room was "Usually" quiet at night	36 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	6 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	15 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	79 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	2 %
Patients who reported YES, they would definitely recommend the hospital	84 %
Patients who reported YES, they would probably recommend the hospital	14 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MASSACHUSETTS GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MASSACHUSETTS GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MASSACHUSETTS GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at MASSACHUSETTS GENERAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$29
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$42
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$175
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$11
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$11
Carrier (1 to 3 days Prior to Index Hospital Admission)	$662
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$15,757
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$29
Carrier (During Index Hospital Admission)	$2,143
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$1,049
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$140
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,407
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,343
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,565
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$157
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,388
Total (Complete Episode)	$29,909

Infection Rates at MASSACHUSETTS GENERAL HOSPITAL

These measures show how often patients at MASSACHUSETTS GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.49 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.87 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	64,509.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	71.26 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	47.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.66 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.65 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.07 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	43,750.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	71.50 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	60.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.84 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.66 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.52 / Same
SSI - Colon Surgery: Number of Procedures	819.00 / Same
SSI - Colon Surgery: Predicted Cases	21.55 / Same
SSI - Colon Surgery: Observed Cases	22.00 / Same
SSI - Colon Surgery	1.02 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Better
SSI - Abdominal Hysterectomy: Upper Confidence Limit	0.98 / Better
SSI - Abdominal Hysterectomy: Number of Procedures	375.00 / Better
SSI - Abdominal Hysterectomy: Predicted Cases	3.06 / Better
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Better
SSI - Abdominal Hysterectomy	0.00 / Better
MRSA Bacteremia: Lower Confidence Limit	0.49 / Same
MRSA Bacteremia: Upper Confidence Limit	1.16 / Same
MRSA Bacteremia: Patient Days	341,737.00 / Same
MRSA Bacteremia: Predicted Cases	27.33 / Same
MRSA Bacteremia: Observed Cases	21.00 / Same
MRSA Bacteremia	0.77 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.95 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.21 / Same
Clostridium Difficile (C.Diff): Patient Days	321,513.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	245.41 / Same
Clostridium Difficile (C.Diff): Observed Cases	264.00 / Same
Clostridium Difficile (C.Diff)	1.08 / Same

How MASSACHUSETTS GENERAL HOSPITAL Compares to Other Similar Facilities

This is how MASSACHUSETTS GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in BOSTON, MA

Worst Hospitals in BOSTON, MA

Percentages of Complications and Deaths at MASSACHUSETTS GENERAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3%	SAME
Death rate for heart attack patients	10.6%	SAME
Death rate for CABG surgery patients	1.4%	Better
Death rate for COPD patients	7.6%	SAME
Death rate for heart failure patients	7.3%	Better
Death rate for pneumonia patients	12.8%	Better
Death rate for stroke patients	12.2%	SAME
Pressure ulcer rate	0.44%	SAME
Death rate among surgical inpatients with serious treatable complications	169.55%	SAME
Iatrogenic pneumothorax rate	0.18%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.88%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.69%	SAME
Postoperative respiratory failure rate	10.16%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.79%	Worse
Postoperative sepsis rate	4.69%	SAME
Postoperative wound dehiscence rate	1.22%	SAME
Abdominopelvic accidental puncture or laceration rate	1.09%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.02%	SAME

Skilled Nursing Facilities Near MASSACHUSETTS GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MASSACHUSETTS GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Elizabeth Seton	5:
Leonard Florence Center For Living	5:
Neville Center at Fresh Pond For Nursing and Rehab	5:
The Skilled Nursing Facility at North Hill	5:
Linden Ponds	5:
Masconomet Healthcare Center	5:
Webster Park Rehabilitation and Healthcare Center	5:
Aberjona Rehabilitation and Nursing Center	5:
Life Care Center of West Bridgewater	5:
Katzman Family Center For Living	5:
D'youville Care For Advanced Therapy	5:
Bethany Skilled Nursing Facility	5:
Bear Mountain at Andover	5:
Brookhaven at Lexington	5:
Greenwood Nursing and Rehabilitation Center	5:
Sherrill House	5:
Newbridge On The Charles Skilled Nursing Facility	5:
Carleton-Willard Village Retirement and Nursing Ctr	5:
Continuing Care at Brooksby Village	5:
Rivercrest Long Term Care	5:
Cardigan Nursing and Rehabilitation Center	5:
The Meadows	5:
The Boston Home, Inc	5:
Dwyer Home	5:
Care One at Concord	5:
Spaulding Nursing and Therapy Center - Brighton	5:
Riverbend of South Natick	5:
Laurel Ridge Rehab and Skilled Care Center	5:
Bay Path at Duxbury Nursing and Rehabilitation Ctr	5:
Care One at Wilmington	5:
Ledgewood Rehabilitation and Nursing Center	5:
New England Pediatric Care	5:
Thomas Upham House	5:
Alliance Health at Braintree	5:
Lasell House	5:
New England Homes For The Deaf, Inc	5:
Recuperative Services Unit-Hebrew Rehab Center	5:
Copley at Stoughton Nursing Care Center	5:
Lafayette Rehabilitation and Skilled Nursing	5:
Cambridge Rehabilitation and Nursing Center	5:
Baypointe Rehab Center	4:
Vantage at Chelmsford LLC	4:
The Commons Skilled Nursing and Rehabilitation	4:
Walpole Healthcare	4:
Queen Anne Nursing Home, Inc	4:
Casa De Ramana Rehabilitation Center	4:
Dexter House Healthcare	4:
Care One at Essex Park	4:
Alliance Health at Maples	4:
Armenian Nursing and Rehabilitation Center	4:
Benjamin Healthcare Center	4:
Care One at Weymouth	4:
Jeffrey and Susan Brudnick Center For Living	4:
Life Care Center of Nashoba Valley	4:
Pilgrim Rehabilitation and Skilled Nursing Center	4:
Life Care Center of The North Shore	4:
John Scott House Nursing and Rehabilitation Center	4:
Abbott Skilled Nursing and Rehabilitation Center	4:
Care One at Lexington	4:
Life Care Center of Acton	4:
Phillips Manor Nursing Home	4:
Southwood at Norwell Nursing Ctr	4:
Jesmond Nursing Home	4:
Vantage at Milford LLC	4:
Campion Health and Wellness, Inc	4:
The Elmhurst Healthcare	4:
Berkeley Retirement Home,the	4:
Devereux Skilled Nursing and Rehabilitation Center	4:
South Cove Manor Nursing and Rehabilitation Center	4:
Winchester Rehabilitation and Nursing Center	4:
St Antoine Residence	4:
Belmont Manor Nursing Home, In	4:
German Center For Extended Care	4:
Alliance Health at West Acres	4:
Mary Ann Morse Nursing and Rehabilitation	3:
Seacoast Nursing and Rehabilitation Center	3:
The Bostonian Nursing Care and Rehabilitation Ctr	3:
Carlyle House	3:
Alliance Health at Marina Bay	3:
Life Care Center of Merrimack Valley	3:
Wingate at Silver Lake	3:
Victoria Haven Nursing Facility	3:
Stone Rehabilitation and Senior Living	3:
Royal Wayland Rehabilitation and Nursing Center	3:
The Massachusetts Veterans Home at Chelsea	3:
Life Care Center of Stoneham	3:
Sancta Maria Nursing Facility	3:
Alliance Health at Marie Esther	3:
Pope Nursing Home	3:
St Joseph Manor Health Care Inc	3:
The Reservoir Center For Health and Rehabilitation	3:
Sudbury Pines Extended Care	3:
North End Rehabilitation and Healthcare Center	3:
The Brentwood Rehabilitation and Healthcare Ctr	3:
Woburn Rehabilitation and Nursing Center	3:
Champion Rehabilitation and Nursing Center	3:
Care One at Lowell	3:
Regalcare at Quincy	3:
Waterview Lodge LLC, Rehabilitation and Healthcare	3:
Chestnut Woods Rehabilitation and Healthcare Ctr	3:

Medical Groups Affiliated with MASSACHUSETTS GENERAL HOSPITAL

There are 3,839 doctors and 275 medical groups that are affiliated with MASSACHUSETTS GENERAL HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with MASSACHUSETTS GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with MASSACHUSETTS GENERAL HOSPITAL.