CONCORD HOSPITAL Ratings and Reviews

About CONCORD HOSPITAL

CONCORD HOSPITAL is a Acute Care Hospitals. It is in CONCORD, NH. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 300001. It DOES NOT provide emergency services. There are 691 medical professionals and 108 doctor groups affiliated with the hospital. On average at CONCORD HOSPITAL, emergency patients were charged $26,057. This is higher than the state average of $24,047. It is also higher than the national average of $25,828.

Quick Links to CONCORD HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CONCORD HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	80 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	3 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	88 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	10 %
Patients who reported that their nurses "Always" listened carefully to them	78 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	18 %
Patients who reported that their nurses "Always" explained things in a way they could understand	74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	79 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	15 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	78 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their doctors "Usually" listened carefully to them	15 %
Patients who reported that their doctors "Always" explained things in a way they could understand	74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	19 %
Patients who reported that they "Always" received help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	13 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	26 %
Patients who reported that staff "Always" explained about medicines before giving it to them	62 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	18 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	77 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	47 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	32 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	13 %
Patients who reported that YES, they did discuss whether they would need help after discharge	87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	54 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	44 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	46 %
Patients who "Agree" that they understood their responsiblities in managing their health	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	56 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	34 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	61 %
Patients who reported that their room and bathroom were "Always" clean	65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	15 %
Patients who reported that their room and bathroom were "Usually" clean	20 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	46 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	15 %
Patients who reported that the area around their room was "Usually" quiet at night	39 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	69 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	71 %
Patients who reported YES, they would probably recommend the hospital	24 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of CONCORD HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the CONCORD HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for CONCORD HOSPITAL: Not Available

Detailed table for spending and period for patients at CONCORD HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$12
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$43
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$146
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$20
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$7
Carrier (1 to 3 days Prior to Index Hospital Admission)	$745
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,812
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$16
Carrier (During Index Hospital Admission)	$1,301
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$1,081
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$148
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,378
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,027
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,107
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$118
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,095
Total (Complete Episode)	$26,057

Infection Rates at CONCORD HOSPITAL

These measures show how often patients at CONCORD HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.13 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.39 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	7,365.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	5.86 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	3.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.51 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.25 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.30 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	11,408.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	9.60 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	6.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.63 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.01 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.31 / Same
SSI - Colon Surgery: Number of Procedures	142.00 / Same
SSI - Colon Surgery: Predicted Cases	3.75 / Same
SSI - Colon Surgery: Observed Cases	1.00 / Same
SSI - Colon Surgery	0.27 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	52.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.41 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.23 / Same
MRSA Bacteremia: Upper Confidence Limit	2.43 / Same
MRSA Bacteremia: Patient Days	69,330.00 / Same
MRSA Bacteremia: Predicted Cases	3.36 / Same
MRSA Bacteremia: Observed Cases	3.00 / Same
MRSA Bacteremia	0.89 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.42 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.04 / Same
Clostridium Difficile (C.Diff): Patient Days	65,861.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	27.97 / Same
Clostridium Difficile (C.Diff): Observed Cases	19.00 / Same
Clostridium Difficile (C.Diff)	0.68 / Same

How CONCORD HOSPITAL Compares to Other Similar Facilities

This is how CONCORD HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CONCORD, NH

Worst Hospitals in CONCORD, NH

Percentages of Complications and Deaths at CONCORD HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3%	SAME
Death rate for heart attack patients	12.5%	SAME
Death rate for CABG surgery patients	3.7%	SAME
Death rate for COPD patients	11%	SAME
Death rate for heart failure patients	14.6%	Worse
Death rate for pneumonia patients	16.5%	SAME
Death rate for stroke patients	15.9%	SAME
Pressure ulcer rate	0.35%	SAME
Death rate among surgical inpatients with serious treatable complications	161.15%	SAME
Iatrogenic pneumothorax rate	0.24%	SAME
In-hospital fall with hip fracture rate	0.11%	SAME
Postoperative hemorrhage or hematoma rate	2.21%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.08%	SAME
Postoperative respiratory failure rate	13.59%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.89%	SAME
Postoperative sepsis rate	4.44%	SAME
Postoperative wound dehiscence rate	1.58%	SAME
Abdominopelvic accidental puncture or laceration rate	1.29%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.03%	SAME

Skilled Nursing Facilities Near CONCORD HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near CONCORD HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Hillsborough County Nursing Home	5:
Hillsboro House Nursing Home	5:
Havenwood-Heritage Heights	5:
Saint Francis Rehabilitation and Nursing Center	5:
Belknap County Nursing Home	5:
Holy Cross Health Center	4:
Colonial Poplin Nursing Home	4:
Hanover Hill Health Care Center	4:
Villa Crest Nursing and Retirement Center	4:
Maple Leaf Health Care Center	4:
Mount Carmel Rehabilitation and Nursing Center	4:
Hackett Hill Healthcare Center	4:
Pheasant Wood Center	3:
Bedford Nursing and Rehabilitation Center	3:
St Joseph Residence	3:
Epsom Healthcare Center	3:
Merrimack County Nursing Home	3:
Crestwood Center	2:
The Elms Center	2:
Ridgewood Center, Genesis Healthcare	2:
Saint Teresa Rehabilitation and Nursing Center	2:
Courville at Manchester	2:
Presidential Oaks	2:
Mountain Ridge Center, Genesis Healthcare	2:
Pleasant Valley Snf LLC	1:
Derry Center For Rehabilitation and Healthcare	1:
Bedford Hills Center	1:
Goffstown Nursing and Rehab Center	1:
Harris Hill Center, Genesis Healthcare	1:
Pleasant View Center	1:
Laconia Rehabilitation Center	1:

Medical Groups Affiliated with CONCORD HOSPITAL

There are 691 doctors and 108 medical groups that are affiliated with CONCORD HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with CONCORD HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with CONCORD HOSPITAL.