NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER Ratings and Reviews

About NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER

NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER is a Acute Care Hospitals. It is in BANGOR, ME. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 200033. It does provide emergency services. There are 840 medical professionals and 144 doctor groups affiliated with the hospital. On average at NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER, emergency patients were charged $25,938. This is higher than the state average of $24,217. It is also higher than the national average of $25,828.

Quick Links to NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	81 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	23 %
Patients who reported that their nurses "Always" explained things in a way they could understand	69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	24 %
Patients who reported that they "Always" received help as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	13 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	31 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	30 %
Patients who reported that staff "Always" explained about medicines before giving it to them	57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	35 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	19 %
Patients who reported that YES, they did discuss whether they would need help after discharge	81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	46 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	39 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	54 %
Patients who reported that their room and bathroom were "Always" clean	63 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	23 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	42 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	23 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	14 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	60 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	63 %
Patients who reported YES, they would probably recommend the hospital	29 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$16
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$47
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$578
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$10
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$5
Carrier (1 to 3 days Prior to Index Hospital Admission)	$695
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$14,174
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$34
Carrier (During Index Hospital Admission)	$1,856
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$753
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$130
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,358
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,591
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,797
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$104
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$788
Total (Complete Episode)	$25,938

Infection Rates at NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER

These measures show how often patients at NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.55 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.58 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	15,382.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	14.49 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	14.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.97 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.22 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.14 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	11,129.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	10.95 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	6.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.55 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.13 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.34 / Same
SSI - Colon Surgery: Number of Procedures	219.00 / Same
SSI - Colon Surgery: Predicted Cases	6.09 / Same
SSI - Colon Surgery: Observed Cases	3.00 / Same
SSI - Colon Surgery	0.49 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	37.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.35 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.31 / Same
MRSA Bacteremia: Upper Confidence Limit	1.57 / Same
MRSA Bacteremia: Patient Days	110,760.00 / Same
MRSA Bacteremia: Predicted Cases	7.94 / Same
MRSA Bacteremia: Observed Cases	6.00 / Same
MRSA Bacteremia	0.76 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.45 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.86 / Better
Clostridium Difficile (C.Diff): Patient Days	102,057.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	58.53 / Better
Clostridium Difficile (C.Diff): Observed Cases	37.00 / Better
Clostridium Difficile (C.Diff)	0.63 / Better

How NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER Compares to Other Similar Facilities

This is how NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in BANGOR, ME

Worst Hospitals in BANGOR, ME

Percentages of Complications and Deaths at NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.6%	SAME
Death rate for heart attack patients	13%	SAME
Death rate for CABG surgery patients	2.7%	SAME
Death rate for COPD patients	13.1%	SAME
Death rate for heart failure patients	10.5%	SAME
Death rate for pneumonia patients	14.2%	Better
Death rate for stroke patients	15.5%	SAME
Pressure ulcer rate	0.52%	SAME
Death rate among surgical inpatients with serious treatable complications	164.37%	SAME
Iatrogenic pneumothorax rate	0.21%	SAME
In-hospital fall with hip fracture rate	0.1%	SAME
Postoperative hemorrhage or hematoma rate	2.7%	SAME
Postoperative acute kidney injury requiring dialysis rate	0.78%	SAME
Postoperative respiratory failure rate	6.25%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.23%	SAME
Postoperative sepsis rate	3.47%	SAME
Postoperative wound dehiscence rate	1.92%	SAME
Abdominopelvic accidental puncture or laceration rate	0.63%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.76%	SAME

Skilled Nursing Facilities Near NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Westgate Center For Rehab and Alzheimers Care	5:
Maine Veterans Home - Bangor	3:
Stillwater Health Care	3:
Dexter Health Care	3:
Brewer Center For Health and Rehabilitation, LLC	2:
Eastside Center For Health and Rehabilitation, LLC	2:
Ross Manor	2:
Orono Commons	2:
Bangor Nursing and Rehabilitation Center	1:
Hibbard Skilled Nursing and Rehabilitation Center	1:

Medical Groups Affiliated with NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER

There are 840 doctors and 144 medical groups that are affiliated with NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with NORTHERN LIGHT EASTERN MAINE MEDICAL CENTER.