VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV. to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	68 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	25 %
Patients who reported that their nurses "Always" explained things in a way they could understand	69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	23 %
Patients who reported that their doctors "Always" communicated well	80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	14 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	87 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Always" listened carefully to them	78 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	16 %
Patients who reported that their doctors "Always" explained things in a way they could understand	75 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	16 %
Patients who reported that they "Always" received help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	18 %
Patients who reported that they "Usually" received help as soon as they wanted	23 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	25 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	23 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	20 %
Patients who reported that staff "Always" explained about medicines before giving it to them	64 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	16 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	78 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	13 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	49 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	30 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	18 %
Patients who reported that YES, they were given information about what to do during their recovery at home	82 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	18 %
Patients who reported that YES, they did discuss whether they would need help after discharge	82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	18 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	82 %
Patients who "Agree" they understood their care when they left the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	10 %
Patients who "Strongly Agree" they understood their care when they left the hospital	49 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	13 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	39 %
Patients who "Agree" that they understood their responsiblities in managing their health	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	10 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	62 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	16 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	63 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	9 %
Patients who reported that the area around their room was "Usually" quiet at night	28 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	63 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	65 %
Patients who reported YES, they would probably recommend the hospital	27 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV., Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV. provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV.: Not Available

We do not have detailed cost analysis for VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV..

Infection Rates at VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV.

These measures show how often patients at VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV. contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards)	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards)	Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	Not Available / Not Available
SSI - Colon Surgery: Predicted Cases	Not Available / Not Available
SSI - Colon Surgery: Observed Cases	Not Available / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	Not Available / Not Available
MRSA Bacteremia: Predicted Cases	Not Available / Not Available
MRSA Bacteremia: Observed Cases	Not Available / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days	Not Available / Not Available
Clostridium Difficile (C.Diff): Predicted Cases	Not Available / Not Available
Clostridium Difficile (C.Diff): Observed Cases	Not Available / Not Available
Clostridium Difficile (C.Diff)	Not Available / Not Available

How VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV. Compares to Other Similar Facilities

This is how VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV. compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in NEW YORK, NY

Worst Hospitals in NEW YORK, NY

Percentages of Complications and Deaths at VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV.

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.7%	SAME
Death rate for heart attack patients	12.1%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	6.9%	SAME
Death rate for heart failure patients	7.3%	Better
Death rate for pneumonia patients	16%	SAME
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	1.05%	SAME
Death rate among surgical inpatients with serious treatable complications	164.73%	SAME
Iatrogenic pneumothorax rate	0.32%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.99%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.48%	SAME
Postoperative respiratory failure rate	10.15%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.7%	SAME
Postoperative sepsis rate	6.42%	SAME
Postoperative wound dehiscence rate	1.83%	SAME
Abdominopelvic accidental puncture or laceration rate	1.22%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.27%	SAME

Skilled Nursing Facilities Near VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV.

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV. ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
N Y S Veterans Home In N Y C	5:
Silvercrest	5:
Excel Care at Wayne	5:
Park Avenue Extended Care Facility	5:
Parker Jewish Institute For Health Care and Rehab	5:
Townhouse Center For Rehabilitation and Nursing	5:
Arnold Walter Nursing and Rehabilitation Center	5:
N J Veterans Mem Home Paramus	5:
Upper East Side Rehabilitation and Nursing Center	5:
Eastchester Rehabilitation and Health Care Center	5:
Northwell Health Stern Family Center For Rehab	5:
Childrens Specialized Hospital Mountainside	5:
Cheshire Home	5:
Meadow Park Rehabilitation and Health Center L L C	5:
Inglemoor Rehabilitation and Care Center of Living	5:
Queen of Peace Residence	5:
Spring Hills Post Acute Livingston	5:
Carmel Richmond Healthcare and Rehab Center	5:
Careone at Valley	5:
Dr Susan Smith Mckinney Nursing and Rehab Center	5:
Dumont Center For Rehabilitation and Nursing Care	5:
Premier Nsg and Rehab Center of Far Rockaway	5:
Arbor Glen Center	5:
Family of Caring Healthcare at Montclair	5:
Windsor Park Rehab and Nursing Center	5:
Hamilton Park Nursing and Rehabilitation Center	5:
Jamaica Hospital Medical Center T C U	5:
Careone at Ridgewood Avenue	5:
United Hebrew Geriatric Center	5:
The Steven and Alexandra Cohen Ped L T C Pavilion	5:
New East Side Nursing Home	5:
Kendal On Hudson	5:
Careone at East Brunswick	5:
Belair Care Center Inc	5:
Union Plaza Care Center	5:
Jewish Home at Rockleigh	5:
Mcauley Hall Health Care Cente	5:
Arbor Ridge Rehabilitation and Healthcare Center	5:
Family of Caring Healthcare at Ridgewood	5:
Winchester Gardens Health Care Center	5:
Mount Sinai South Nassau T C U	5:
Reformed Church Home	5:
Hartwyck at Oak Tree	5:
Methodist Home For Nursing and Rehabilitation	5:
Bainbridge Nursing and Rehabilitation Center	5:
Doctors Subacute Healthcare, LLC	5:
Continuing Care at Lantern Hill	5:
Glen Cove Center For Nursing and Rehabilitation	5:
White House Healthcare and Rehabilitation Center	5:
Barnert Subacute Rehabilitation Center, LLC	5:
The Amsterdam at Harborside	5:
Gold Crest Care Center	5:
Complete Care at Woodlands	5:
Complete Care at West Caldwell LLC	5:
Careone at Middletown	5:
Henry J Carter Skilled Nursing Facility	5:
Care Connection Rahway	5:
Shore View Nursing and Rehabilitation Center	5:
St Marys Hospital For Children	5:
Job Haines Home For Aged People	5:
Careone at Wayne	5:
Forest View Center For Rehabilitation and Nursing	5:
Elizabeth Nursing and Rehab	5:
South Mountain Hc	5:
Careone at The Highlands	5:
Tarrytown Hall Care Center	5:
The Knolls	5:
Margaret Tietz Center For Nursing Care Inc	5:
The Actors Fund Home	5:
North Shore - L I J Orzac Ctr For Rehabilitation	5:
New York Center For Rehabilitation and Nursing	5:
Sea View Hospital Rehabilitation Center and Home	5:
Emerson Health Care Center	5:
Epic Rehabilitation and Nursing at White Plains	5:
Atrium Post Acute Care of Park Ridge	5:
Cliffside Rehab and Residential Health Care Center	5:
Woodcliff Lake Health and Rehabilitation Center	5:
Jamaica Hospital Nursing Home Co Inc	5:
The Enclave at Rye Rehab and Nursing Ctr	5:
Pine Acres Convalescent Center	5:
Edgehill Health Center	5:
Lynbrook Restorative Therapy and Nursing	5:
Elizabeth Seton Children's Center	5:
Family of Caring Healthcare at Tenafly, LLC	5:
University Center For Rehabilitation and Nursing	5:
St Marys Center Inc	5:
Hoboken University Medical Center Tcu	5:
West Village Rehabilitation and Nursing Center	5:
Beach Terrace Care Center	4:
Forest Hills Care Center	4:
The Grand Rehabilitation and Nursing at Queens	4:
Park Crescent Healthcare and Rehabilitation Center	4:
Hollis Park Manor Nursing Home	4:
Aristacare at Norwood Terrace	4:
Dry Harbor Nursing Home	4:
Chapin Home For The Aging	4:
Hillside Manor Rehab and Extended Care Center	4:
The Five Towns Premier Rehab and Nursing Center	4:
Anchor Care and Rehabilitation Center	4:
Ditmas Park Care Center	4:

Medical Groups Affiliated with VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV.

There are 0 doctors and 0 medical groups that are affiliated with VA NEW YORK HARBOR HEALTHCARE SYSTEM - NY DIV..