CONTACT INFORMATION REVIEWS & MORE DATA

PHELPS MEMORIAL HOSPITAL CENTER Ratings and Reviews

  • Date Updated:  July 31, 2024
  • Address:  701 N BROADWAY, SLEEPY HOLLOW, NY 10591
  • Phone:  (914) 366-3000
  • Type:  Acute Care Hospitals
  • Ownership:  Voluntary non-profit - Other
  • Overall Rating:  
  • Perc. Patients Recommending:   66%

  About PHELPS MEMORIAL HOSPITAL CENTER

PHELPS MEMORIAL HOSPITAL CENTER is a Acute Care Hospitals. It is in SLEEPY HOLLOW, NY. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 330261. It does provide emergency services. There are 526 medical professionals and 102 doctor groups affiliated with the hospital. On average at PHELPS MEMORIAL HOSPITAL CENTER, emergency patients were charged $27,017. This is higher than the state average of $26,475. It is also higher than the national average of $25,828.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PHELPS MEMORIAL HOSPITAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 8 %
Patients who reported that their nurses "Usually" communicated well 20 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 78 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 16 %
Patients who reported that their nurses "Always" listened carefully to them 69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 9 %
Patients who reported that their nurses "Usually" listened carefully to them 22 %
Patients who reported that their nurses "Always" explained things in a way they could understand 68 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 22 %
Patients who reported that their doctors "Always" communicated well 74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 19 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 22 %
Patients who reported that their doctors "Always" explained things in a way they could understand 71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 14 %
Patients who reported that they "Usually" received help as soon as they wanted 30 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 27 %
Patients who reported that staff "Always" explained about medicines before giving it to them 56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 16 %
Patients who reported that YES, they were given information about what to do during their recovery at home 84 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 17 %
Patients who reported that YES, they did discuss whether they would need help after discharge 83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 85 %
Patients who "Agree" they understood their care when they left the hospital 48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 45 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 56 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 37 %
Patients who "Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 9 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 53 %
Patients who reported that their room and bathroom were "Always" clean 63 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 14 %
Patients who reported that their room and bathroom were "Usually" clean 23 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 43 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 21 %
Patients who reported that the area around their room was "Usually" quiet at night 36 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 14 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 61 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 11 %
Patients who reported YES, they would definitely recommend the hospital 66 %
Patients who reported YES, they would probably recommend the hospital 23 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of PHELPS MEMORIAL HOSPITAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the PHELPS MEMORIAL HOSPITAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for PHELPS MEMORIAL HOSPITAL CENTER: Not Available

Detailed table for spending and period for patients at PHELPS MEMORIAL HOSPITAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $13
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $12
Outpatient (1 to 3 days Prior to Index Hospital Admission) $41
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $25
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $4
Carrier (1 to 3 days Prior to Index Hospital Admission) $652
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $11,028
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $15
Carrier (During Index Hospital Admission) $1,649
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $574
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $164
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $2,820
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,006
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $7,451
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $53
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,512
Total (Complete Episode) $27,017

Infection Rates at PHELPS MEMORIAL HOSPITAL CENTER

These measures show how often patients at PHELPS MEMORIAL HOSPITAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit -- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.98 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 1,894.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 1.51 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.02 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.94 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 3,142.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 2.54 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.39 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.02 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.98 / Same
SSI - Colon Surgery: Number of Procedures 95.00 / Same
SSI - Colon Surgery: Predicted Cases 2.49 / Same
SSI - Colon Surgery: Observed Cases 1.00 / Same
SSI - Colon Surgery 0.40 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 21.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.14 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.15 / Same
MRSA Bacteremia: Upper Confidence Limit 3.03 / Same
MRSA Bacteremia: Patient Days 38,000.00 / Same
MRSA Bacteremia: Predicted Cases 2.18 / Same
MRSA Bacteremia: Observed Cases 2.00 / Same
MRSA Bacteremia 0.92 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit -- / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.15 / Better
Clostridium Difficile (C.Diff): Patient Days 35,881.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 19.60 / Better
Clostridium Difficile (C.Diff): Observed Cases 0.00 / Better
Clostridium Difficile (C.Diff) 0.00 / Better

How PHELPS MEMORIAL HOSPITAL CENTER Compares to Other Similar Facilities

This is how PHELPS MEMORIAL HOSPITAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SLEEPY HOLLOW, NY

Worst Hospitals in SLEEPY HOLLOW, NY

Percentages of Complications and Deaths at PHELPS MEMORIAL HOSPITAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.2% SAME
Death rate for heart attack patients 11.7% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 8.8% SAME
Death rate for heart failure patients 10.3% SAME
Death rate for pneumonia patients 18.5% SAME
Death rate for stroke patients 13.4% SAME
Pressure ulcer rate 0.34% SAME
Death rate among surgical inpatients with serious treatable complications 163.9% SAME
Iatrogenic pneumothorax rate 0.21% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 2.49% SAME
Postoperative acute kidney injury requiring dialysis rate 1.89% SAME
Postoperative respiratory failure rate 7.38% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.27% SAME
Postoperative sepsis rate 5.7% SAME
Postoperative wound dehiscence rate 2.4% SAME
Abdominopelvic accidental puncture or laceration rate 1.11% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.9% SAME

Skilled Nursing Facilities Near PHELPS MEMORIAL HOSPITAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near PHELPS MEMORIAL HOSPITAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
United Hebrew Geriatric Center 5:
Inglemoor Rehabilitation and Care Center of Living 5:
Methodist Home For Nursing and Rehabilitation 5:
Livingston Post Acute Care 5:
White House Healthcare and Rehabilitation Center 5:
Greenwich Woods Rehabilitation 5:
Careone at Valley 5:
Christian Health Care Center 5:
Bainbridge Nursing and Rehabilitation Center 5:
Elizabeth Seton Children's Center 5:
Union Plaza Care Center 5:
Amsterdam Nursing Home Corp (1992) 5:
Upper East Side Rehabilitation and Nursing Center 5:
Tarrytown Hall Care Center 5:
Edgehill Health Center 5:
Northwell Health Stern Family Center For Rehab 5:
Atrium Post Acute Care of Park Ridge 5:
Bronx Gardens Rehabilitation and Nursing Center 5:
The Steven and Alexandra Cohen Ped L T C Pavilion 5:
Complete Care at West Caldwell LLC 5:
Excel Care at Wayne 5:
Waterview Hills Rehabilitation and Nursing Center 5:
Havencare at Filosa 5:
Helen Hayes Hospital R H C F 5:
Arbor Glen Center 5:
Excel at Woodbury For Rehab and Nursing, L L C 5:
Broadway House For Continuing 5:
Northern Metropolitan Res Health Care Facility Inc 5:
Waveny Care Center 5:
The Amsterdam at Harborside 5:
Alaris Health at The Chateau 5:
The Knolls 5:
Highbridge Woodycrest Center 5:
Bronx Center For Rehabilitation and Health Care 5:
Epic Rehabilitation and Nursing at White Plains 5:
Arbor Ridge Rehabilitation and Healthcare Center 5:
St Marys Hospital For Children 5:
Jewish Home at Rockleigh 5:
Job Haines Home For Aged People 5:
Cedar Crest/mountainview Gardens 5:
The Villa at Stamford 5:
Family of Caring Healthcare at Montclair 5:
Careone at Wayne 5:
Gold Crest Care Center 5:
N J Veterans Mem Home Paramus 5:
Emerson Health Care Center 5:
Split Rock Rehabilition and Health Care Center 5:
Havencare at Hancock Hall 5:
The New Jewish Home, Sarah Neuman 5:
Fort Tryon Center For Rehabilitation and Nursing 5:
Glen Cove Center For Nursing and Rehabilitation 5:
Helen Hayes Hospital T C U 5:
Huntington Hills Ctr For Health and Rehabilitation 5:
Ridge Crest at Meadow Ridge 5:
Maple Glen Center 5:
Sunshine Children's Home and Rehab Center 5:
Cypress Garden Center For Nursing and Rehab 5:
Cliffside Rehab and Residential Health Care Center 5:
Doctors Subacute Healthcare, LLC 5:
The Actors Fund Home 5:
Kendal On Hudson 5:
New York Center For Rehabilitation and Nursing 5:
Atlas Rehabilitation and Healthcare at Maywood 5:
Woodcliff Lake Health and Rehabilitation Center 5:
North Westchester Restorative Therapy and Nrsg Crt 5:
Northern Westchester Hospital T C U 5:
Eastchester Rehabilitation and Health Care Center 5:
St Marys Center Inc 5:
The Plaza Rehab and Nursing Center 4:
The Pavilion at Queens For Rehabilitation and Nrsing 4:
Hebrew Home For The Aged at Riverdale 4:
Little Neck Care Center 4:
Green Hill 4:
Notre Dame Health and Rehabilitation Center 4:
Highfield Gardens Care Center of Great Neck 4:
Throgs Neck Extended Care Facility 4:
White Plains Center For Nursing Care, L L C 4:
Ozanam Hall of Queens Nursing Home Inc 4:
Bayberry Nursing Home 4:
The Enclave at Rye Rehab and Nursing Ctr 4:
Brookhaven Health Care Center 4:
Lutheran Social Ministries Cranes Mill 4:
Dumont Center For Rehabilitation and Nursing Care 4:
Mary Manning Walsh Nursing Home Co Inc 4:
The Wartburg Home 4:
The Grand Rehabilitation and Nursing at Queens 4:
Alaris Health at St Mary's 4:
Pine Forest Care Center For Rehab and Healthcare 4:
Carillon Nursing and Rehabilitation Center 4:
Family of Caring at Teaneck 4:
Emerge Nursing and Rehabilitation at Glen Cove 4:
Dellridge Health and Rehabilitation Center 4:
The Citadel Rehab and Nursing Ctr at Kingsbridge 4:
The Osborn 4:
Avalon Rehab and Care Center 4:
Careone at Ridgewood Avenue 4:
Careone at Cresskill 4:
Harbour View Senior Living Corp 4:
Careone at Teaneck 4:
University Center For Rehabilitation and Nursing 4:

Medical Groups Affiliated with PHELPS MEMORIAL HOSPITAL CENTER

There are 526 doctors and 102 medical groups that are affiliated with PHELPS MEMORIAL HOSPITAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with PHELPS MEMORIAL HOSPITAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with PHELPS MEMORIAL HOSPITAL CENTER.

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