Keller ACH (West Point) Ratings and Reviews

  About Keller ACH (West Point)

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for Keller ACH (West Point) to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	86 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	3 %
Patients who reported that their nurses "Usually" communicated well	11 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	92 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	6 %
Patients who reported that their nurses "Always" listened carefully to them	87 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	9 %
Patients who reported that their nurses "Always" explained things in a way they could understand	83 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	12 %
Patients who reported that their doctors "Always" communicated well	88 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	2 %
Patients who reported that their doctors "Usually" communicated well	10 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	96 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	0
Patients who reported that their doctors "Usually" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Always" listened carefully to them	86 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	1 %
Patients who reported that their doctors "Usually" listened carefully to them	13 %
Patients who reported that their doctors "Always" explained things in a way they could understand	81 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	14 %
Patients who reported that they "Always" received help as soon as they wanted	81 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	11 %
Patients who reported that they "Usually" received help as soon as they wanted	8 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	86 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	7 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	7 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	74 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	10 %
Patients who reported that staff "Always" explained about medicines before giving it to them	77 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	12 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	11 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	84 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	6 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	10 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	16 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	15 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	10 %
Patients who reported that YES, they were given information about what to do during their recovery at home	90 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	6 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	94 %
Patients who "Agree" they understood their care when they left the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	4 %
Patients who "Strongly Agree" they understood their care when they left the hospital	56 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	3 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Agree" that they understood their responsiblities in managing their health	39 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	56 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	3 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	62 %
Patients who reported that their room and bathroom were "Always" clean	83 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	5 %
Patients who reported that their room and bathroom were "Usually" clean	12 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	86 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	1 %
Patients who reported that the area around their room was "Usually" quiet at night	13 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	1 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	76 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	1 %
Patients who reported YES, they would definitely recommend the hospital	80 %
Patients who reported YES, they would probably recommend the hospital	19 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of Keller ACH (West Point), Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the Keller ACH (West Point) provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for Keller ACH (West Point): Not Available

We do not have detailed cost analysis for Keller ACH (West Point).

Infection Rates at Keller ACH (West Point)

These measures show how often patients at Keller ACH (West Point) contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards)	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards)	Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	Not Available / Not Available
SSI - Colon Surgery: Predicted Cases	Not Available / Not Available
SSI - Colon Surgery: Observed Cases	Not Available / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	Not Available / Not Available
MRSA Bacteremia: Predicted Cases	Not Available / Not Available
MRSA Bacteremia: Observed Cases	Not Available / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days	1,682.00 / Not Available
Clostridium Difficile (C.Diff): Predicted Cases	0.28 / Not Available
Clostridium Difficile (C.Diff): Observed Cases	0.00 / Not Available
Clostridium Difficile (C.Diff)	Not Available / Not Available

How Keller ACH (West Point) Compares to Other Similar Facilities

This is how Keller ACH (West Point) compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in West Point, NY

Worst Hospitals in West Point, NY

Percentages of Complications and Deaths at Keller ACH (West Point)

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	NA	Not Enough Data
Death rate for pneumonia patients	NA	Not Enough Data
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	NA	Not Enough Data
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	NA	Not Enough Data
In-hospital fall with hip fracture rate	NA	Not Enough Data
Postoperative hemorrhage or hematoma rate	NA	Not Enough Data
Postoperative acute kidney injury requiring dialysis rate	NA	Not Enough Data
Postoperative respiratory failure rate	NA	Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate	NA	Not Enough Data
Postoperative sepsis rate	NA	Not Enough Data
Postoperative wound dehiscence rate	NA	Not Enough Data
Abdominopelvic accidental puncture or laceration rate	NA	Not Enough Data
CMS Medicare PSI 90: Patient safety and adverse events composite	NA	Not Enough Data

Skilled Nursing Facilities Near Keller ACH (West Point)

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near Keller ACH (West Point) ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Woodcliff Lake Health and Rehabilitation Center	5:
Edgehill Health Center	5:
The Steven and Alexandra Cohen Ped L T C Pavilion	5:
Kendal On Hudson	5:
Tarrytown Hall Care Center	5:
The Knolls	5:
Northern Metropolitan Res Health Care Facility Inc	5:
The Villa at Stamford	5:
Sunshine Children's Home and Rehab Center	5:
Northern Westchester Hospital T C U	5:
Helen Hayes Hospital R H C F	5:
Helen Hayes Hospital T C U	5:
Schervier Pavilion	5:
North Westchester Restorative Therapy and Nrsg Crt	5:
Waterview Hills Rehabilitation and Nursing Center	5:
Salem Hills Rehabilitation and Nursing Center	5:
Middletown Park Rehab and Health Care Center	5:
Greenwich Woods Rehabilitation	4:
Complete Care at Milford Manor LLC	4:
Sky View Rehabilitation and Health Care Center L L C	4:
New York State Veterans Home at Montrose	4:
The Paramount at Somers Rehab and Nursing Center	4:
Glen Arden Inc	4:
Putnam Nursing and Rehabilitation Center	4:
Allendale Rehabilitation and Healthcare Center	3:
Ark Healthcare and Rehabilitation at St. Camillus	3:
Civita Care Center at Long Ridge	3:
The Willows at Ramapo Rehab and Nursing Center	3:
Pine Valley Center For Rehabilitation and Nursing	3:
Friedwald Center For Rehab and Nursing, L L C	3:
Bethel Nursing Home Company Inc	3:
Cedar Manor Nursing and Rehabilitation Center	3:
Yorktown Rehabilitation and Nursing Center	3:
The Emerald Peek Rehabilitation and Nursing Center	3:
Cortlandt Healthcare	3:
Taconic Rehabilitation and Nursing at Hopewell	3:
The Pines at Poughkeepsie Ctr For Nursing and Rehab	3:
Lutheran Center at Poughkeepsie Inc	3:
Taconic Rehabilitation and Nursing at Ulster	3:
Woodland Pond at New Paltz	3:
The Nathaniel Witherell	2:
Cassena Care at Stamford	2:
The Grove at Valhalla Rehab and Nursing Center	2:
Northern Riverview Health Care, Inc	2:
Springvale Nursing and Rehabilitation Center	2:
Highland Rehabilitation and Nursing Center	2:
Taconic Rehabilitation and Nursing at Beacon	2:
Montgomery Nursing and Rehabilitation Center	2:
Sapphire Nursing at Wappingers	2:
The Grand Rehabilitation and Nrsg at River Valley	2:
Hudson Valley Rehabilitation and Extended Care Ctr	2:
Northern Manor Geriatric Center Inc	1:
Nyack Ridge Rehabilitation and Nursing Center	1:
Tolstoy Foundation Rehabilitation and Nrsg Center	1:
Briarcliff Manor Center For Rehab and Nursing Care	1:
The Valley View Center For Nursing Care and Rehab	1:
Sapphire Nursing and Rehab at Goshen	1:
Putnam Ridge	1:
Campbell Hall Rehabilitation Center Inc	1:
Fishkill Center For Rehabilitation and Nursing	1:
Sapphire Nursing at Meadow Hill	1:
The Grand Rehabilitation and Nursing at Pawling	1:
New Paltz Center For Rehabilitation and Nursing	1:

Medical Groups Affiliated with Keller ACH (West Point)

There are 0 doctors and 0 medical groups that are affiliated with Keller ACH (West Point).