MERCY MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare MERCY MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 64%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of MERCY MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with MERCY MEDICAL CENTER, Survey Analysis.)

In the briefest summary, MERCY MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in ROCKVILLE CENTRE, NY. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Church. The facility's Medicare ID is 330259. It does provide emergency services. There are 383 medical professionals and 125 doctor groups affiliated with the hospital. On average at MERCY MEDICAL CENTER, emergency patients were charged $29,676. This is higher than the state average of $26,475. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 64% of the patients surveyed definitely recommended MERCY MEDICAL CENTER, while only 11% did not recommend going to MERCY MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for MERCY MEDICAL CENTER

Address:

1000 NORTH VILLAGE AVENUE
ROCKVILLE CENTRE, NY 11570
(516) 705-2525
Click for Map

Medicare Provider Number:

330259

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Church

Overall Hospital Quality Star Rating for MERCY MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for MERCY MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 8 %
Patients who reported that their nurses "Usually" communicated well 18 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 14 %
Patients who reported that their nurses "Always" listened carefully to them 72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 9 %
Patients who reported that their nurses "Usually" listened carefully to them 19 %
Patients who reported that their nurses "Always" explained things in a way they could understand 71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 19 %
Patients who reported that their doctors "Always" communicated well 73 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 20 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 81 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 22 %
Patients who reported that their doctors "Always" explained things in a way they could understand 68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 24 %
Patients who reported that they "Always" received help as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 19 %
Patients who reported that they "Usually" received help as soon as they wanted 28 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 20 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 27 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 18 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 29 %
Patients who reported that staff "Always" explained about medicines before giving it to them 55 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 68 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 16 %
Patients who reported that YES, they were given information about what to do during their recovery at home 84 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 16 %
Patients who reported that YES, they did discuss whether they would need help after discharge 84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 17 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 83 %
Patients who "Agree" they understood their care when they left the hospital 43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 9 %
Patients who "Strongly Agree" they understood their care when they left the hospital 48 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 46 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 43 %
Patients who "Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 54 %
Patients who reported that their room and bathroom were "Always" clean 72 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 11 %
Patients who reported that their room and bathroom were "Usually" clean 17 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 60 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 13 %
Patients who reported that the area around their room was "Usually" quiet at night 27 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 13 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 64 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 11 %
Patients who reported YES, they would definitely recommend the hospital 64 %
Patients who reported YES, they would probably recommend the hospital 25 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MERCY MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCY MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at MERCY MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $19
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $20
Outpatient (1 to 3 days Prior to Index Hospital Admission) $169
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $20
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $12
Carrier (1 to 3 days Prior to Index Hospital Admission) $616
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $9,831
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $21
Carrier (During Index Hospital Admission) $2,220
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $788
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $131
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $5,053
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,157
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $7,429
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $90
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $2,100
Total (Complete Episode) $29,676

Infection Rates at MERCY MEDICAL CENTER

These measures show how often patients at MERCY MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.21 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 4.07 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 1,491.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 1.63 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.23 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.01 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.04 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 3,695.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 4.73 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.21 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.04 / Same
SSI - Colon Surgery: Upper Confidence Limit 3.52 / Same
SSI - Colon Surgery: Number of Procedures 54.00 / Same
SSI - Colon Surgery: Predicted Cases 1.40 / Same
SSI - Colon Surgery: Observed Cases 1.00 / Same
SSI - Colon Surgery 0.71 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 38.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.32 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.27 / Same
MRSA Bacteremia: Upper Confidence Limit 2.85 / Same
MRSA Bacteremia: Patient Days 48,026.00 / Same
MRSA Bacteremia: Predicted Cases 2.86 / Same
MRSA Bacteremia: Observed Cases 3.00 / Same
MRSA Bacteremia 1.05 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.01 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.25 / Better
Clostridium Difficile (C.Diff): Patient Days 44,526.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 26.06 / Better
Clostridium Difficile (C.Diff): Observed Cases 2.00 / Better
Clostridium Difficile (C.Diff) 0.08 / Better

How MERCY MEDICAL CENTER Compares to Other Similar Facilities

This is how MERCY MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in ROCKVILLE CENTRE, NY

Worst Hospitals in ROCKVILLE CENTRE, NY

Percentages of Complications and Deaths at MERCY MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.8% SAME
Death rate for heart attack patients 12.2% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 9.7% SAME
Death rate for heart failure patients 11.5% SAME
Death rate for pneumonia patients 21.5% SAME
Death rate for stroke patients 11.7% SAME
Pressure ulcer rate 1.46% Worse
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.25% SAME
In-hospital fall with hip fracture rate 0.1% SAME
Postoperative hemorrhage or hematoma rate 2.42% SAME
Postoperative acute kidney injury requiring dialysis rate 1.99% SAME
Postoperative respiratory failure rate 11.25% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.54% SAME
Postoperative sepsis rate 6.2% SAME
Postoperative wound dehiscence rate 1.93% SAME
Abdominopelvic accidental puncture or laceration rate 0.88% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.39% Worse

Skilled Nursing Facilities Near MERCY MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Bainbridge Nursing and Rehabilitation Center 5:
Beacon Rehabilitation and Nursing Center 5:
Split Rock Rehabilition and Health Care Center 5:
Forest View Center For Rehabilitation and Nursing 5:
Lynbrook Restorative Therapy and Nursing 5:
Cliffside Rehab and Residential Health Care Center 5:
Epic Rehabilitation and Nursing at White Plains 5:
Union Plaza Care Center 5:
Shore View Nursing and Rehabilitation Center 5:
St Marys Hospital For Children 5:
Park Avenue Extended Care Facility 5:
Mount Sinai South Nassau T C U 5:
Glen Cove Center For Nursing and Rehabilitation 5:
North Shore - L I J Orzac Ctr For Rehabilitation 5:
Massapequa Center Rehabilitation and Nursing 5:
Belair Care Center Inc 5:
Queen of Peace Residence 5:
Silvercrest 5:
The Amsterdam at Harborside 5:
Townhouse Center For Rehabilitation and Nursing 5:
Jewish Home at Rockleigh 5:
Northwell Health Stern Family Center For Rehab 5:
Careone at Valley 5:
Family of Caring Healthcare at Tenafly, LLC 5:
The Actors Fund Home 5:
Windsor Park Rehab and Nursing Center 5:
Hoboken University Medical Center Tcu 5:
Lower West Side Rehab and Nursing Center 5:
Careone at Teaneck 5:
Eastchester Rehabilitation and Health Care Center 5:
N Y S Veterans Home In N Y C 5:
St Marys Center Inc 5:
Hamilton Park Nursing and Rehabilitation Center 5:
University Center For Rehabilitation and Nursing 5:
Upper East Side Rehabilitation and Nursing Center 5:
New East Side Nursing Home 5:
Jamaica Hospital Medical Center T C U 5:
Momentum at South Bay For Rehab and Nursing 5:
Sea Crest Nursing and Rehabilitation Center 5:
Complete Care at Shrewsbury LLC 5:
Jamaica Hospital Nursing Home Co Inc 5:
Gold Crest Care Center 5:
Berkshire Nursing and Rehabilitation Center 5:
Henry J Carter Skilled Nursing Facility 5:
The Enclave at Rye Rehab and Nursing Ctr 5:
Woodcliff Lake Health and Rehabilitation Center 5:
New York Center For Rehabilitation and Nursing 5:
Huntington Hills Ctr For Health and Rehabilitation 5:
Margaret Tietz Center For Nursing Care Inc 5:
Atrium Post Acute Care of Park Ridge 5:
Careone at Ridgewood Avenue 5:
N J Veterans Mem Home Paramus 5:
United Hebrew Geriatric Center 5:
Elizabeth Seton Children's Center 5:
New Gouverneur Hospital S N F 5:
Methodist Home For Nursing and Rehabilitation 5:
Carmel Richmond Healthcare and Rehab Center 5:
Dr Susan Smith Mckinney Nursing and Rehab Center 5:
Emerson Health Care Center 5:
Complete Care at Prospect Heights LLC 5:
Dumont Center For Rehabilitation and Nursing Care 5:
Parker Jewish Institute For Health Care and Rehab 5:
Rockville Skilled Nursing and Rehab Center, L L C 4:
Premier Nsg and Rehab Center of Far Rockaway 4:
The Grand Pavilion For Rhb and Nrsg at Rockville Ctr 4:
Complete Care at Regent LLC 4:
Parkview Care and Rehabilitation Center, Inc 4:
Wayne Center For Nursing and Rehabilitation 4:
Peninsula Nursing and Rehabilitation Center 4:
Workmens Circle Multicare Center 4:
Meadow Park Rehabilitation and Health Center L L C 4:
The Plaza Rehab and Nursing Center 4:
Smithtown Center For Rehabilitation and Nursing Care 4:
Bensonhurst Center For Rehab and Healthcare 4:
Emerge Nursing and Rehabilitation at Glen Cove 4:
Kings Harbor Multicare Center 4:
Fort Tryon Center For Rehabilitation and Nursing 4:
Careone at Middletown 4:
Chapin Home For The Aging 4:
Little Neck Care Center 4:
Dry Harbor Nursing Home 4:
The Hamlet Rehabilitation and Healthcare Center At 4:
Our Lady of Consolation Nursing and Rehab Care Ctr 4:
Throgs Neck Extended Care Facility 4:
Bronx Center For Rehabilitation and Health Care 4:
Peace Care St Ann's 4:
Bronx Gardens Rehabilitation and Nursing Center 4:
Concourse Rehabilitation and Nursing Center Inc 4:
Coler Rehabilitation and Nursing Care Center 4:
Promenade Rehabilitation and Health Care Center 4:
Forest Hills Care Center 4:
Hillside Manor Rehab and Extended Care Center 4:
Carillon Nursing and Rehabilitation Center 4:
Excel at Woodbury For Rehab and Nursing, L L C 4:
Acclaim Rehabilitation and Nursing Center 4:
Ditmas Park Care Center 4:
Harbour View Senior Living Corp 4:
Staten Island Care Center 4:
Amsterdam Nursing Home Corp (1992) 4:
The Grand Rehabilitation and Nursing at Queens 4:

Medical Groups Affiliated with MERCY MEDICAL CENTER

There are 383 doctors and 125 medical groups that are affiliated with MERCY MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with MERCY MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with MERCY MEDICAL CENTER.