MERCY HOSPITAL OF BUFFALO Ratings and Reviews

About MERCY HOSPITAL OF BUFFALO

MERCY HOSPITAL OF BUFFALO is a Acute Care Hospitals. It is in BUFFALO, NY. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 330279. It does provide emergency services. There are 544 medical professionals and 129 doctor groups affiliated with the hospital. On average at MERCY HOSPITAL OF BUFFALO, emergency patients were charged $24,589. This is lower than the state average of $26,475. It is also lower than the national average of $25,828.

Quick Links to MERCY HOSPITAL OF BUFFALO Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY HOSPITAL OF BUFFALO to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	76 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	73 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	23 %
Patients who reported that their doctors "Always" communicated well	73 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	20 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	81 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	72 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	66 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	26 %
Patients who reported that they "Always" received help as soon as they wanted	62 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	9 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	62 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	8 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	63 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	10 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	38 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	13 %
Patients who reported that YES, they did discuss whether they would need help after discharge	87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	45 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	54 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	38 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	42 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	51 %
Patients who reported that their room and bathroom were "Always" clean	59 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	15 %
Patients who reported that their room and bathroom were "Usually" clean	26 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	41 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	19 %
Patients who reported that the area around their room was "Usually" quiet at night	40 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	63 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	62 %
Patients who reported YES, they would probably recommend the hospital	31 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MERCY HOSPITAL OF BUFFALO, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY HOSPITAL OF BUFFALO provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCY HOSPITAL OF BUFFALO: Not Available

Detailed table for spending and period for patients at MERCY HOSPITAL OF BUFFALO:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$18
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$33
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$81
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$14
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$12
Carrier (1 to 3 days Prior to Index Hospital Admission)	$773
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,584
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$46
Carrier (During Index Hospital Admission)	$1,474
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$802
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$137
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,980
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$622
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,549
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$113
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,352
Total (Complete Episode)	$24,589

Infection Rates at MERCY HOSPITAL OF BUFFALO

These measures show how often patients at MERCY HOSPITAL OF BUFFALO contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.01 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.57 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	8,286.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	8.69 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.12 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.04 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.44 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	14,749.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	18.49 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.16 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.02 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.40 / Same
SSI - Colon Surgery: Number of Procedures	172.00 / Same
SSI - Colon Surgery: Predicted Cases	2.05 / Same
SSI - Colon Surgery: Observed Cases	1.00 / Same
SSI - Colon Surgery	0.49 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	97.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.35 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.08 / Better
MRSA Bacteremia: Upper Confidence Limit	0.90 / Better
MRSA Bacteremia: Patient Days	97,904.00 / Better
MRSA Bacteremia: Predicted Cases	9.05 / Better
MRSA Bacteremia: Observed Cases	3.00 / Better
MRSA Bacteremia	0.33 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.48 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.90 / Better
Clostridium Difficile (C.Diff): Patient Days	93,091.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	60.06 / Better
Clostridium Difficile (C.Diff): Observed Cases	40.00 / Better
Clostridium Difficile (C.Diff)	0.67 / Better

How MERCY HOSPITAL OF BUFFALO Compares to Other Similar Facilities

This is how MERCY HOSPITAL OF BUFFALO compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in BUFFALO, NY

Worst Hospitals in BUFFALO, NY

Percentages of Complications and Deaths at MERCY HOSPITAL OF BUFFALO

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	13.4%	SAME
Death rate for CABG surgery patients	2.6%	SAME
Death rate for COPD patients	9.8%	SAME
Death rate for heart failure patients	13.5%	SAME
Death rate for pneumonia patients	18.7%	SAME
Death rate for stroke patients	14.8%	SAME
Pressure ulcer rate	1.32%	Worse
Death rate among surgical inpatients with serious treatable complications	211.65%	SAME
Iatrogenic pneumothorax rate	0.19%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	1.97%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.5%	SAME
Postoperative respiratory failure rate	6.95%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.29%	SAME
Postoperative sepsis rate	5.31%	SAME
Postoperative wound dehiscence rate	1.79%	SAME
Abdominopelvic accidental puncture or laceration rate	1.05%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.1%	SAME

Skilled Nursing Facilities Near MERCY HOSPITAL OF BUFFALO

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY HOSPITAL OF BUFFALO ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Fiddlers Green Manor Rehab and Nursing Center	5:
Eden Rehabilitation Nursing Center	5:
Father Baker Manor	5:
Autumn View Health Care Facility L L C	5:
Fox Run at Orchard Park	5:
Mercy Hospital Skilled Nursing Facility	5:
Garden Gate Health Care Facility	5:
Elderwood at Lancaster	5:
Harris Hill Nursing Facility, L L C	5:
Brothers of Mercy Nursing and Rehabilitation Center	5:
Mcauley Residence	5:
Beechwood Homes	5:
Elderwood at Grand Island	5:
Elderwood at Wheatfield	5:
Lockport Rehab and Health Care Center	5:
Elderwood at Lockport	5:
Jennie B Richmond Chaffee Nursing Home Company Inc	4:
Elderwood at Hamburg	4:
Seneca Health Care Center	4:
Terrace View Long Term Care Facility	4:
St Catherine Laboure Health Care Center	4:
Canterbury Woods	4:
Degraff Memorial Hospital-Skilled Nursing Facility	4:
North Gate Health Care Facility	4:
Absolut Ctr For Nursing and Rehab Aurora Park L L C	3:
Safire Rehabilitation of Southtown, L L C	3:
Buffalo Center For Rehabilitation and Nursing	3:
Schofield Residence	3:
Elderwood at Williamsville	3:
Our Lady of Peace Nursing Care Residence	3:
Absolut Ctr For Nursing and Rehab Gasport L L C	3:
Elderwood at Cheektowaga	2:
Greenfield Health and Rehab Center	2:
Highpointe On Michigan Health Care Facility	2:
The Grand Rehabilitation and Nursing at Delaware Par	2:
Rosa Coplon Jewish Home and Infirmary	2:
Niagara Rehabilitation and Nursing Center	2:
Ellicott Center For Rehabilitation and Nursing	1:
Humboldt House Rehabilitation and Nursing Center	1:
Williamsville Suburban, L L C	1:
Comprehensive Rehab and Nursing Ctr at Williamsville	1:
Elderwood at Amherst	1:
Safire Rehabilitation of Northtowns, L L C	1:
Schoellkopf Health Center	1:

Medical Groups Affiliated with MERCY HOSPITAL OF BUFFALO

There are 544 doctors and 129 medical groups that are affiliated with MERCY HOSPITAL OF BUFFALO.

Affiliated Doctor Groups

The list of medical professionals associated with MERCY HOSPITAL OF BUFFALO is very long, so we have added another pages. See a list of medical professionals associated with MERCY HOSPITAL OF BUFFALO.