HIGHLAND HOSPITAL Ratings and Reviews

About HIGHLAND HOSPITAL

HIGHLAND HOSPITAL is a Acute Care Hospitals. It is in ROCHESTER, NY. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 330164. It does provide emergency services. There are 721 medical professionals and 80 doctor groups affiliated with the hospital. On average at HIGHLAND HOSPITAL, emergency patients were charged $21,325. This is lower than the state average of $26,475. It is also lower than the national average of $25,828.

Quick Links to HIGHLAND HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HIGHLAND HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	22 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	81 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	66 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	27 %
Patients who reported that their nurses "Always" explained things in a way they could understand	68 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	18 %
Patients who reported that their doctors "Always" explained things in a way they could understand	72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	20 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	47 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	20 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	51 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	19 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	30 %
Patients who reported that staff "Always" explained about medicines before giving it to them	55 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	20 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	16 %
Patients who reported that YES, they were given information about what to do during their recovery at home	84 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	18 %
Patients who reported that YES, they did discuss whether they would need help after discharge	82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	85 %
Patients who "Agree" they understood their care when they left the hospital	48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	45 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	39 %
Patients who "Agree" that they understood their responsiblities in managing their health	48 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	42 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	52 %
Patients who reported that their room and bathroom were "Always" clean	53 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	21 %
Patients who reported that their room and bathroom were "Usually" clean	26 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	45 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	20 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	12 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	30 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	58 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	6 %
Patients who reported YES, they would definitely recommend the hospital	65 %
Patients who reported YES, they would probably recommend the hospital	29 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of HIGHLAND HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HIGHLAND HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HIGHLAND HOSPITAL: Not Available

Detailed table for spending and period for patients at HIGHLAND HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$28
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$28
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$120
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$3
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$16
Carrier (1 to 3 days Prior to Index Hospital Admission)	$711
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,306
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$16
Carrier (During Index Hospital Admission)	$1,155
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$741
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$110
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,376
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$939
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,776
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$111
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$890
Total (Complete Episode)	$21,325

Infection Rates at HIGHLAND HOSPITAL

These measures show how often patients at HIGHLAND HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	1.23 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.80 / Worse
Central Line Associated Bloodstream Infection: Number of Device Days	12,166.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	12.13 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	23.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.90 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.40 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.50 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	8,836.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	11.01 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	9.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.82 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.70 / Same
SSI - Colon Surgery: Upper Confidence Limit	3.57 / Same
SSI - Colon Surgery: Number of Procedures	137.00 / Same
SSI - Colon Surgery: Predicted Cases	3.50 / Same
SSI - Colon Surgery: Observed Cases	6.00 / Same
SSI - Colon Surgery	1.72 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.28 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.98 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	313.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.74 / Same
SSI - Abdominal Hysterectomy: Observed Cases	3.00 / Same
SSI - Abdominal Hysterectomy	1.10 / Same
MRSA Bacteremia: Lower Confidence Limit	0.62 / Same
MRSA Bacteremia: Upper Confidence Limit	2.79 / Same
MRSA Bacteremia: Patient Days	99,040.00 / Same
MRSA Bacteremia: Predicted Cases	4.97 / Same
MRSA Bacteremia: Observed Cases	7.00 / Same
MRSA Bacteremia	1.41 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.26 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.69 / Better
Clostridium Difficile (C.Diff): Patient Days	93,866.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	36.66 / Better
Clostridium Difficile (C.Diff): Observed Cases	16.00 / Better
Clostridium Difficile (C.Diff)	0.44 / Better

How HIGHLAND HOSPITAL Compares to Other Similar Facilities

This is how HIGHLAND HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in ROCHESTER, NY

Worst Hospitals in ROCHESTER, NY

Percentages of Complications and Deaths at HIGHLAND HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.2%	SAME
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	9.5%	SAME
Death rate for heart failure patients	11.7%	SAME
Death rate for pneumonia patients	15.6%	SAME
Death rate for stroke patients	12.4%	SAME
Pressure ulcer rate	0.35%	SAME
Death rate among surgical inpatients with serious treatable complications	176.12%	SAME
Iatrogenic pneumothorax rate	0.25%	SAME
In-hospital fall with hip fracture rate	0.11%	SAME
Postoperative hemorrhage or hematoma rate	2.57%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.87%	SAME
Postoperative respiratory failure rate	11.65%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.19%	SAME
Postoperative sepsis rate	8.8%	Worse
Postoperative wound dehiscence rate	1.82%	SAME
Abdominopelvic accidental puncture or laceration rate	0.81%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.19%	SAME

Skilled Nursing Facilities Near HIGHLAND HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HIGHLAND HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Conesus Lake Nursing Home	5:
Clifton Springs Hospital and Clinic Extended Care	5:
Leroy Village Green Residential Health C F, Inc	5:
Aaron Manor Rehabilitation and Nursing Center	5:
Jewish Home of Rochester	5:
Penfield Place	5:
Park Ridge Nursing Home	5:
St Anns Community	5:
Maplewood Nursing Home Inc	5:
Edna Tina Wilson Living Center	5:
M M Ewing Continuing Care Center	4:
Woodside Manor Nursing Home Inc	4:
St John's Penfield Homes	4:
Church Home of The Protestant Episcopal Church	4:
St Anns Community	4:
Elderwood of Lakeside at Brockport	4:
Latta Road Nursing Home West	4:
Latta Road Nursing Home East	4:
The Hurlbut	3:
Fairport Baptist Homes	3:
The Highlands at Brighton	3:
The Brightonian, Inc	3:
The Friendly Home	3:
Unity Living Center	3:
Wedgewood Nursing Rehabilitation Center	3:
Hamilton Manor Nursing Home	3:
Ontario Center For Rehabilitation and Healthcare	2:
Avon Nursing Home L L C	2:
Wayne Health Care	2:
Monroe Community Hospital	2:
Rochester Center For Rehabilitation and Nursing	2:
Kirkhaven	2:
Elm Manor Nursing and Rehabilitation Center	1:
Crest Manor Living and Rehabilitation Center	1:
Highlands Living Center	1:
St Johns Health Care Corporation	1:
Rochester Community Nursing and Rehabilitation Ctr	1:
Wesley Gardens Corporation	1:
The Pearl Nursing Center of Rochester	1:
The Brook at High Falls Nursing Home and Rehab Ctr	1:
Waterview Heights Rehabilitation and Nursing Ctr	No Data

Medical Groups Affiliated with HIGHLAND HOSPITAL

There are 721 doctors and 80 medical groups that are affiliated with HIGHLAND HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with HIGHLAND HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with HIGHLAND HOSPITAL.