CONTACT INFORMATION REVIEWS & MORE DATA
HIGHLAND HOSPITAL Ratings and Reviews
- Date Updated: July 31, 2024
- Address: 1000 SOUTH AVENUE, ROCHESTER, NY 14617
- Phone: (585) 341-6711
- Type: Acute Care Hospitals
- Ownership: Voluntary non-profit - Private
- Overall Rating:
- Perc. Patients Recommending: 65%
About HIGHLAND HOSPITAL
HIGHLAND HOSPITAL is a Acute Care Hospitals. It is in ROCHESTER, NY. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 330164. It does provide emergency services. There are 732 medical professionals and 91 doctor groups affiliated with the hospital. On average at HIGHLAND HOSPITAL, emergency patients were charged $21,325. This is lower than the state average of $26,475. It is also lower than the national average of $25,828.
Quick Links to HIGHLAND HOSPITAL Data & Analysis
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HIGHLAND HOSPITAL to the national results for similar facilities.
| Survey Question | Response |
|---|---|
| Patients who reported that their nurses "Always" communicated well | 72 % |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | 6 % |
| Patients who reported that their nurses "Usually" communicated well | 22 % |
| Nurse communication - linear mean score | Not Applicable |
| Nurse communication - star rating | Not Applicable |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | 81 % |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 4 % |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | 15 % |
| Patients who reported that their nurses "Always" listened carefully to them | 66 % |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 7 % |
| Patients who reported that their nurses "Usually" listened carefully to them | 27 % |
| Patients who reported that their nurses "Always" explained things in a way they could understand | 68 % |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 7 % |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | 25 % |
| Patients who reported that their doctors "Always" communicated well | 77 % |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | 5 % |
| Patients who reported that their doctors "Usually" communicated well | 18 % |
| Doctor communication - linear mean score | Not Applicable |
| Doctor communication - star rating | Not Applicable |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | 84 % |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 4 % |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | 12 % |
| Patients who reported that their doctors "Always" listened carefully to them | 76 % |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 6 % |
| Patients who reported that their doctors "Usually" listened carefully to them | 18 % |
| Patients who reported that their doctors "Always" explained things in a way they could understand | 72 % |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 6 % |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | 22 % |
| Patients who reported that they "Always" received help as soon as they wanted | 49 % |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 20 % |
| Patients who reported that they "Usually" received help as soon as they wanted | 31 % |
| Staff responsiveness - linear mean score | Not Applicable |
| Staff responsiveness - star rating | Not Applicable |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | 47 % |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 20 % |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 33 % |
| Patients who reported that they "Always" received bathroom help as soon as they wanted | 51 % |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 19 % |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | 30 % |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 55 % |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 24 % |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | 21 % |
| Communication about medicines - linear mean score | Not Applicable |
| Communication about medicines - star rating | Not Applicable |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 69 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 11 % |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 20 % |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 41 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 37 % |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 22 % |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | 16 % |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 84 % |
| Discharge information - linear mean score | Not Applicable |
| Discharge information - star rating | Not Applicable |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | 18 % |
| Patients who reported that YES, they did discuss whether they would need help after discharge | 82 % |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 15 % |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 85 % |
| Patients who "Agree" they understood their care when they left the hospital | 48 % |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 7 % |
| Patients who "Strongly Agree" they understood their care when they left the hospital | 45 % |
| Care transition - linear mean score | Not Applicable |
| Care transition - star rating | Not Applicable |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 53 % |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 8 % |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 39 % |
| Patients who "Agree" that they understood their responsiblities in managing their health | 48 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 7 % |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 45 % |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 42 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 6 % |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 52 % |
| Patients who reported that their room and bathroom were "Always" clean | 53 % |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 21 % |
| Patients who reported that their room and bathroom were "Usually" clean | 26 % |
| Cleanliness - linear mean score | Not Applicable |
| Cleanliness - star rating | Not Applicable |
| Patients who reported that the area around their room was "Always" quiet at night | 45 % |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 20 % |
| Patients who reported that the area around their room was "Usually" quiet at night | 35 % |
| Quietness - linear mean score | Not Applicable |
| Quietness - star rating | Not Applicable |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 12 % |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 30 % |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 58 % |
| Overall hospital rating - linear mean score | Not Applicable |
| Overall hospital rating - star rating | Not Applicable |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | 6 % |
| Patients who reported YES, they would definitely recommend the hospital | 65 % |
| Patients who reported YES, they would probably recommend the hospital | 29 % |
| Recommend hospital - linear mean score | Not Applicable |
| Recommend hospital - star rating | Not Applicable |
| Summary star rating | Not Applicable |
Cost of HIGHLAND HOSPITAL, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HIGHLAND HOSPITAL provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for HIGHLAND HOSPITAL: Not Available
Detailed table for spending and period for patients at HIGHLAND HOSPITAL:
| Type | Amount |
|---|---|
| Home Health Agency (1 to 3 days Prior to Index Hospital Admission) | $28 |
| Hospice (1 to 3 days Prior to Index Hospital Admission) | $0 |
| Inpatient (1 to 3 days Prior to Index Hospital Admission) | $28 |
| Outpatient (1 to 3 days Prior to Index Hospital Admission) | $120 |
| Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) | $3 |
| Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) | $16 |
| Carrier (1 to 3 days Prior to Index Hospital Admission) | $711 |
| Home Health Agency (During Index Hospital Admission) | $0 |
| Hospice (During Index Hospital Admission) | $0 |
| Inpatient (During Index Hospital Admission) | $10,306 |
| Outpatient (During Index Hospital Admission) | $0 |
| Skilled Nursing Facility (During Index Hospital Admission) | $0 |
| Durable Medical Equipment (During Index Hospital Admission) | $16 |
| Carrier (During Index Hospital Admission) | $1,155 |
| Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) | $741 |
| Hospice (1 through 30 days After Discharge from Index Hospital Admission) | $110 |
| Inpatient (1 through 30 days After Discharge from Index Hospital Admission) | $2,376 |
| Outpatient (1 through 30 days After Discharge from Index Hospital Admission) | $939 |
| Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) | $3,776 |
| Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) | $111 |
| Carrier (1 through 30 days After Discharge from Index Hospital Admission) | $890 |
| Total (Complete Episode) | $21,325 |
Infection Rates at HIGHLAND HOSPITAL
These measures show how often patients at HIGHLAND HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.
| Infection Type | Score / Compare to National Average |
|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 1.23 / Worse |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 2.80 / Worse |
| Central Line Associated Bloodstream Infection: Number of Device Days | 12,166.00 / Worse |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 12.13 / Worse |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 23.00 / Worse |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 1.90 / Worse |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.40 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 1.50 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 8,836.00 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 11.01 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 9.00 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.82 / Same |
| SSI - Colon Surgery: Lower Confidence Limit | 0.70 / Same |
| SSI - Colon Surgery: Upper Confidence Limit | 3.57 / Same |
| SSI - Colon Surgery: Number of Procedures | 137.00 / Same |
| SSI - Colon Surgery: Predicted Cases | 3.50 / Same |
| SSI - Colon Surgery: Observed Cases | 6.00 / Same |
| SSI - Colon Surgery | 1.72 / Same |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | 0.28 / Same |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | 2.98 / Same |
| SSI - Abdominal Hysterectomy: Number of Procedures | 313.00 / Same |
| SSI - Abdominal Hysterectomy: Predicted Cases | 2.74 / Same |
| SSI - Abdominal Hysterectomy: Observed Cases | 3.00 / Same |
| SSI - Abdominal Hysterectomy | 1.10 / Same |
| MRSA Bacteremia: Lower Confidence Limit | 0.62 / Same |
| MRSA Bacteremia: Upper Confidence Limit | 2.79 / Same |
| MRSA Bacteremia: Patient Days | 99,040.00 / Same |
| MRSA Bacteremia: Predicted Cases | 4.97 / Same |
| MRSA Bacteremia: Observed Cases | 7.00 / Same |
| MRSA Bacteremia | 1.41 / Same |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.26 / Better |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.69 / Better |
| Clostridium Difficile (C.Diff): Patient Days | 93,866.00 / Better |
| Clostridium Difficile (C.Diff): Predicted Cases | 36.66 / Better |
| Clostridium Difficile (C.Diff): Observed Cases | 16.00 / Better |
| Clostridium Difficile (C.Diff) | 0.44 / Better |
How HIGHLAND HOSPITAL Compares to Other Similar Facilities
This is how HIGHLAND HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.
Top Hospitals in ROCHESTER, NY
Worst Hospitals in ROCHESTER, NY
Percentages of Complications and Deaths at HIGHLAND HOSPITAL
| Measure | Score | Compared to National Rates |
|---|---|---|
| Rate of complications for hip/knee replacement patients | 3.2% | SAME |
| Death rate for heart attack patients | NA | Not Enough Data |
| Death rate for CABG surgery patients | NA | Not Enough Data |
| Death rate for COPD patients | 9.5% | SAME |
| Death rate for heart failure patients | 11.7% | SAME |
| Death rate for pneumonia patients | 15.6% | SAME |
| Death rate for stroke patients | 12.4% | SAME |
| Pressure ulcer rate | 0.35% | SAME |
| Death rate among surgical inpatients with serious treatable complications | 176.12% | SAME |
| Iatrogenic pneumothorax rate | 0.25% | SAME |
| In-hospital fall with hip fracture rate | 0.11% | SAME |
| Postoperative hemorrhage or hematoma rate | 2.57% | SAME |
| Postoperative acute kidney injury requiring dialysis rate | 1.87% | SAME |
| Postoperative respiratory failure rate | 11.65% | SAME |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 4.19% | SAME |
| Postoperative sepsis rate | 8.8% | Worse |
| Postoperative wound dehiscence rate | 1.82% | SAME |
| Abdominopelvic accidental puncture or laceration rate | 0.81% | SAME |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.19% | SAME |
Skilled Nursing Facilities Near HIGHLAND HOSPITAL
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HIGHLAND HOSPITAL ranked by their CMS 5-Star Overall Rating.
The NursingHomeDatabase database does not show any skilled nursing facilities nearby.
Medical Groups Affiliated with HIGHLAND HOSPITAL
There are 732 doctors and 91 medical groups that are affiliated with HIGHLAND HOSPITAL.
Affiliated Doctor Groups
- GASTROINTESTINAL GROUP
- HIGHLAND HOSPITAL OF ROCHESTER
- UNIVERSITY OF ROCHESTER
- UNIVERSITY ORTHOPAEDIC ASSOCIATES OF ROCHESTER
- ST JAMES HOSPITAL
- NICHOLAS H NOYES MEMORIAL HOSPITAL
- THE FREDERICK FERRIS THOMPSON HOSPITAL
- THE MEMORIAL HOSPITAL OF WILLIAM F AND GERTRUDE F JONES INC
- HIGHLANDS WOMENS HEALTH
- GASTROENTEROLOGY GROUP OF ROCHESTER LLP
- BARIATRIC AND GI SURGERY OF THE UNIVERSITY OF ROCHESTER
- RADIOLOGISTS OF UNIV OF ROCHESTER
- EMERGENCY ASSOCIATES - UNIVERSITY OF ROCHESTER
- STRONG RENAL GROUP
- U OF R ANESTHESIOLOGY GROUP
- CARDIOLOGY CLINICAL GROUP
- ANTHONY L. JORDAN HEALTH CORPORATION
- UNIVERSITY OF ROCHESTER NEUROSURGERY GROUP
- ENDOCRINE PRACTICE GROUP
- BREAST CANCER SURGERY OF THE UNIVERSITY OF ROCHESTER
- HEMATOLOGY CLINICAL GROUP
- U OF R NEUROLOGY DEPARTMENT
- UNIVERSITY UROLOGY ASSOCIATES
- UNIVERSITY DERMATOLOGY ASSOCIATES
- GYN ONCOLOGY GROUP OF THE UNIVERSITY OF ROCHESTER
- MARY IMOGENE BASSETT HOSPITAL
- HOOPESTON COMMUNITY MEMORIAL HOSPITAL
- ADULT COMPLEX CARE CENTER
- INTERNAL MEDICINE OF BRIGHTON, PLLC
- UNIVERSITY OF ROCHESTER SURGICAL ASSOCIATES
- UNIVERSITY OF ROCHESTER ORTHOPAEDIC ONCOLOGY DIVISION
- VASCULAR SURGERY OF THE UNIVERSITY
- MAMMOGRAPHY OF THE UNIVERSITY OF ROCHESTER
- SOUTHEAST OBSTETRICS AND GYNECOLOGY PC
- ICAHN SCHOOL OF MEDICINE AT MOUNT SINAI
- STRONG OBSTETRICS-GYNECOLOGY GROUP
- INTERNAL MEDICINE GROUP
- SINCLAIR PHYSICIAN SERVICES, LLC
- BUFFALO MEDICAL GROUP, P.C.
- PULMONARY DISEASE CLINICAL GROUP
- ROCHESTER GENERAL HOSPITAL
- FAIRVIEW EXPRESS CARE
- ST CLOUD HOSPITAL
- UNIVERSITY OF MINNESOTA HEALTH CLINICS AND SURGERY CENTER INC
- MARY M PARKES ASTHMA AND PULMONARY
- UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL
- STRONG MEDICAL GROUP
- UNIVERSITY OTOLARYNGOLOGY ASSOCIATES
- INFECTIOUS DISEASE CLINICAL
- MAPLE GATE ANESTHESIOLOGISTS, P.C.
- SELECT PT, OT AND SLP REHABILITATION NY, PLLC
- UNITED MEMORIAL MEDICAL CENTER
- WESTERN NEW YORK MEDICAL PRACTICE PC
- THE UNITY HOSPITAL OF ROCHESTER
- HUTHER-DOYLE MEMORIAL INSTITUTE INC
- ROSWELL PARK CANCER INSTITUTE
- VALLEY PATHOLOGISTS, INC
- REGIONAL HEALTH REACH INC
- JOHNS HOPKINS UNIVERSITY
- JOHNS HOPKINS UNIVERSITY
- UNIVERSITY OF ROCHESTER DEPARTMENT OF PSYCHIATRY CLINICAL GROUP
- THORACIC FOREGUT SURGERY OF THE UNIVERSITY OF ROCHESTER
- GUTHRIE MEDICAL GROUP PC
- UNIVERSITY OF ROCHESTER URGENT CARE
- NORTH ATLANTA ANESTHESIA PROFESSIONALS, LLC
- MAIMONIDES MEDICAL CENTER - MMC RADIOLOGY FPP
- EMPIRE STATE RADIOLOGY P C
- U OF R PLASTIC SURGEONS
- FOUNDATION RADIOLOGY GROUP PC
- UNIVERSITY HOSPITALS MEDICAL GROUP INC
- AUGUSTA HEALTH CARE INC
- AUGUSTA MEDICAL GROUP
- STEPHEN J VEGA MD PLLC
- LATTIMORE PRIMARY CARE MEDICINE PLLC
- MEDICAL IMAGING OF LEHIGH VALLEY PC
- CMI PROFESSIONAL SERVICES
- RADIOLOGY ASSOCIATES OF NEW HARTFORD LLP
- FLH MEDICAL PC
- UNITED HOSPITAL CENTER INC
- MICHAEL A PELL MD PC
- COUNTY OF MONROE
- UNIVERSITY OF MARYLAND PHYSICIANS PA
- GENEVA GENERAL HOSPITAL, INC
- ROCHESTER BRAIN AND SPINE GROUP PLLC
- CARILION GILES COMMUNITY HOSPITAL
- CARILION ROCKBRIDGE COMMUNITY HOSPITAL
- CARILION MEDICAL CENTER
- ALLERGY - IMMUNOLOGY - RHEUMATOLOGY CLINICAL GROUP
- PROVIDENCE ANESTHESIOLOGY ASSOCIATES PA
- LITCHFIELD FAMILY PRACTICE CENTER
- UNIVERSITY OF ROCHESTER NEURO-OPHTHALMOLOGY SERVICES
The list of medical professionals associated with HIGHLAND HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with HIGHLAND HOSPITAL.
Purchase a Marketing or Other Report from our Database
We can provide custom data reports based on our database of skilled nursing facilities. Anything from emails to spreadsheets to an API. Bring the data directly into Salesforce or any other CRM.
- Facility Name
- Owner Name
- Mailing Address
- Contact Information
- Phone Numbers
- Website Addresses
- File Formats: .xls, .csv, .txt
- APIs
Reports updated monthly.
