OLEAN GENERAL HOSPITAL Ratings and Reviews

About OLEAN GENERAL HOSPITAL

OLEAN GENERAL HOSPITAL is a Acute Care Hospitals. It is in OLEAN, NY. Its type of ownership is Proprietary. The facility's Medicare ID is 330103. It does provide emergency services. There are 290 medical professionals and 118 doctor groups affiliated with the hospital. On average at OLEAN GENERAL HOSPITAL, emergency patients were charged $21,367. This is lower than the state average of $26,475. It is also lower than the national average of $25,828.

Quick Links to OLEAN GENERAL HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for OLEAN GENERAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	69 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	24 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	76 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	20 %
Patients who reported that their nurses "Always" listened carefully to them	65 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	28 %
Patients who reported that their nurses "Always" explained things in a way they could understand	65 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	26 %
Patients who reported that their doctors "Always" communicated well	70 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	9 %
Patients who reported that their doctors "Usually" communicated well	21 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	78 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	7 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	68 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	10 %
Patients who reported that their doctors "Usually" listened carefully to them	22 %
Patients who reported that their doctors "Always" explained things in a way they could understand	64 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	25 %
Patients who reported that they "Always" received help as soon as they wanted	43 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	23 %
Patients who reported that they "Usually" received help as soon as they wanted	34 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	39 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	25 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	36 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	47 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	21 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	32 %
Patients who reported that staff "Always" explained about medicines before giving it to them	49 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	29 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	22 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	62 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	24 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	36 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	18 %
Patients who reported that YES, they were given information about what to do during their recovery at home	82 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	20 %
Patients who reported that YES, they did discuss whether they would need help after discharge	80 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	16 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	84 %
Patients who "Agree" they understood their care when they left the hospital	54 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	10 %
Patients who "Strongly Agree" they understood their care when they left the hospital	36 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	59 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	29 %
Patients who "Agree" that they understood their responsiblities in managing their health	55 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	10 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	35 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	9 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	46 %
Patients who reported that their room and bathroom were "Always" clean	57 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	19 %
Patients who reported that their room and bathroom were "Usually" clean	24 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	44 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	20 %
Patients who reported that the area around their room was "Usually" quiet at night	36 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	24 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	32 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	44 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	17 %
Patients who reported YES, they would definitely recommend the hospital	38 %
Patients who reported YES, they would probably recommend the hospital	45 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of OLEAN GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the OLEAN GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for OLEAN GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at OLEAN GENERAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$12
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$8
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$69
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$10
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$586
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$9,505
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$18
Carrier (During Index Hospital Admission)	$1,054
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$655
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$43
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,037
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,092
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$5,249
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$89
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$934
Total (Complete Episode)	$21,367

Infection Rates at OLEAN GENERAL HOSPITAL

These measures show how often patients at OLEAN GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.02 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.87 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	3,871.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	2.64 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.38 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.06 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.26 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	7,510.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	5.25 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	2.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.38 / Same
SSI - Colon Surgery: Lower Confidence Limit	-- / Same
SSI - Colon Surgery: Upper Confidence Limit	2.84 / Same
SSI - Colon Surgery: Number of Procedures	41.00 / Same
SSI - Colon Surgery: Predicted Cases	1.05 / Same
SSI - Colon Surgery: Observed Cases	0.00 / Same
SSI - Colon Surgery	0.00 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	39.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.29 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	2.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	-- / Same
MRSA Bacteremia: Upper Confidence Limit	2.09 / Same
MRSA Bacteremia: Patient Days	31,677.00 / Same
MRSA Bacteremia: Predicted Cases	1.43 / Same
MRSA Bacteremia: Observed Cases	0.00 / Same
MRSA Bacteremia	0.00 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.86 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.92 / Same
Clostridium Difficile (C.Diff): Patient Days	30,575.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	18.31 / Same
Clostridium Difficile (C.Diff): Observed Cases	24.00 / Same
Clostridium Difficile (C.Diff)	1.31 / Same

How OLEAN GENERAL HOSPITAL Compares to Other Similar Facilities

This is how OLEAN GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in OLEAN, NY

Worst Hospitals in OLEAN, NY

Percentages of Complications and Deaths at OLEAN GENERAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.2%	SAME
Death rate for heart attack patients	11.7%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8.6%	SAME
Death rate for heart failure patients	14.2%	SAME
Death rate for pneumonia patients	21.9%	Worse
Death rate for stroke patients	14.4%	SAME
Pressure ulcer rate	0.49%	SAME
Death rate among surgical inpatients with serious treatable complications	186.7%	SAME
Iatrogenic pneumothorax rate	0.22%	SAME
In-hospital fall with hip fracture rate	0.1%	SAME
Postoperative hemorrhage or hematoma rate	2.31%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.53%	SAME
Postoperative respiratory failure rate	8.59%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.43%	SAME
Postoperative sepsis rate	6.45%	SAME
Postoperative wound dehiscence rate	1.93%	SAME
Abdominopelvic accidental puncture or laceration rate	0.97%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.99%	SAME

Skilled Nursing Facilities Near OLEAN GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near OLEAN GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Cole Place	5:
Bradford Ecumenical Home, Inc	5:
Absolut Ctr For Nursing and Rehab Allegany L L C	5:
Highland Park Rehabilitation and Nursing Center	5:
Bradford Manor	4:
The Pavilion at Brmc	4:
The Pines Healthcare and Rehab Centers Olean Campus	4:
Wellsville Manor Care Center	4:
The Pines Healthcare and Rehab Ctrs Machias Campus	4:
Sena Kean Nursing and Rehabilitation Center	3:
Cuba Memorial Hospital Inc Snf	3:
Houghton Rehabilitation and Nursing Center	3:
Sweden Valley Manor	2:
Salamanca Rehabilitation and Nursing Center	2:
Lakeview Healthcare and Rehab	1:

Medical Groups Affiliated with OLEAN GENERAL HOSPITAL

There are 290 doctors and 118 medical groups that are affiliated with OLEAN GENERAL HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with OLEAN GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with OLEAN GENERAL HOSPITAL.