UPMC MERCY Ratings and Reviews

About UPMC MERCY

UPMC MERCY is a Acute Care Hospitals. It is in PITTSBURGH, PA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 390028. It does provide emergency services. There are 537 medical professionals and 52 doctor groups affiliated with the hospital. On average at UPMC MERCY, emergency patients were charged $29,090. This is higher than the state average of $25,156. It is also higher than the national average of $25,828.

Quick Links to UPMC MERCY Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UPMC MERCY to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	16 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	11 %
Patients who reported that their nurses "Always" listened carefully to them	75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	19 %
Patients who reported that their nurses "Always" explained things in a way they could understand	75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	18 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	30 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	61 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	18 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	48 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	32 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	10 %
Patients who reported that YES, they did discuss whether they would need help after discharge	90 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	85 %
Patients who "Agree" they understood their care when they left the hospital	42 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	52 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	46 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	46 %
Patients who "Agree" that they understood their responsiblities in managing their health	42 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	53 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	36 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	66 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	50 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	13 %
Patients who reported that the area around their room was "Usually" quiet at night	37 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	21 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	69 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	68 %
Patients who reported YES, they would probably recommend the hospital	24 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of UPMC MERCY, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UPMC MERCY provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UPMC MERCY: Not Available

Detailed table for spending and period for patients at UPMC MERCY:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$5
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$45
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$372
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$15
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$1,215
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,922
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$11
Carrier (During Index Hospital Admission)	$1,810
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$924
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$174
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$5,742
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$857
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,407
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$76
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,505
Total (Complete Episode)	$29,090

Infection Rates at UPMC MERCY

These measures show how often patients at UPMC MERCY contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.06 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.68 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	11,278.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	12.09 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	3.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.25 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.51 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.46 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	11,431.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	15.67 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	14.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.89 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.17 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.77 / Same
SSI - Colon Surgery: Number of Procedures	150.00 / Same
SSI - Colon Surgery: Predicted Cases	4.63 / Same
SSI - Colon Surgery: Observed Cases	3.00 / Same
SSI - Colon Surgery	0.65 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	16.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.15 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.77 / Same
MRSA Bacteremia: Upper Confidence Limit	2.43 / Same
MRSA Bacteremia: Patient Days	77,221.00 / Same
MRSA Bacteremia: Predicted Cases	8.41 / Same
MRSA Bacteremia: Observed Cases	12.00 / Same
MRSA Bacteremia	1.43 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.51 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.97 / Better
Clostridium Difficile (C.Diff): Patient Days	77,221.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	52.08 / Better
Clostridium Difficile (C.Diff): Observed Cases	37.00 / Better
Clostridium Difficile (C.Diff)	0.71 / Better

How UPMC MERCY Compares to Other Similar Facilities

This is how UPMC MERCY compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PITTSBURGH, PA

Worst Hospitals in PITTSBURGH, PA

Percentages of Complications and Deaths at UPMC MERCY

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	13.8%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8%	SAME
Death rate for heart failure patients	10.8%	SAME
Death rate for pneumonia patients	14.5%	SAME
Death rate for stroke patients	14.9%	SAME
Pressure ulcer rate	0.5%	SAME
Death rate among surgical inpatients with serious treatable complications	157.5%	SAME
Iatrogenic pneumothorax rate	0.25%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.11%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.37%	SAME
Postoperative respiratory failure rate	11.37%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.75%	SAME
Postoperative sepsis rate	5.28%	SAME
Postoperative wound dehiscence rate	2.21%	SAME
Abdominopelvic accidental puncture or laceration rate	0.76%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.03%	SAME

Skilled Nursing Facilities Near UPMC MERCY

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UPMC MERCY ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Havencrest Healthcare and Rehabilitation Center	5:
John J Kane Regional Center-Sc	5:
Providence Point Healthcare Residence	5:
John J Kane Regional Center-Gl	5:
Upmc Magee-Womens Hospital Tcu	5:
Masonic Village at Sewickley	5:
St Barnabas Nursing Home	5:
Sherwood Oaks	5:
Passavant Retirement and Healt	5:
Rehab and Nursing Ctr Greater Pittsburgh	4:
John J Kane Regional Center-Mc	4:
Concordia of The South Hills	4:
Lgar Health and Rehabilitation	4:
Concordia at The Cedars	4:
Harmony Physical Rehabilitation	4:
Reformed Presbyterian Home	4:
Longwood at Oakmont	4:
Quality Life Services - Sarver	4:
Southmont of Presbyterian Seniorcare	3:
Mon Valley Care Center	3:
Transitions Healthcare Washington Pa	3:
Greenery Center For Rehab and Nursing	3:
Townview Health and Rehabilitation Center	3:
North Strabane Rehabilitation and Wellness Ctr, Ll	3:
Mcmurray Hills Manor	3:
Guardian Healthcare Meadowcrest	3:
Westmoreland Manor	3:
Friendship Village of South Hi	3:
Transitions Healthcare North Huntingdon	3:
Riverside Health and Rehab Center	3:
Bethel Park Skilled Nursing and Rehabilitation Ctr	3:
Whitehall Borough Skilled Nursing and Rehab Center	3:
Eldercrest Healthcare and Rehabilitation Center	3:
Canterbury Place	3:
East End Health and Rehab Center	3:
Southwestern Veterans Center	3:
Seneca Place	3:
Little Sisters of The Poor	3:
Caring Heights Community Care and Rehab Ctr	3:
Vincentian Home	3:
Embassy of Saxonburg	3:
Beaver Valley Healthcare and Rehabilitation Center	3:
Premier Washington Rehabilitation and Nursing Ctr	2:
Peters Township Skilled Nursing and Rehabilitation	2:
Hempfield Manor	2:
The Rehabilitation Center at Jefferson Hills	2:
Bridgeville Rehabilitation and Care Center	2:
Redstone Highlands Health Care	2:
Greentree Skilled Nursing and Rehabilitation Ctr	2:
William Penn Care Center	2:
Woodhaven Health and Rehab Center	2:
Wecare at Monroeville Rehabilitation and Nsg Ctr	2:
Corner View Nursing and Rehabilitation Center	2:
Willows of Presbyterian Senior	2:
Quality Life Services - Apollo	2:
Cheswick Rehabilitation and Wellness Center, LLC	2:
Concordia at Rebecca Residence	2:
Platinum Ridge Ctr For Rehab and Healing	2:
Concordia at Villa St Joseph	2:
Harmony Hills Healthcare and Rehabilitation Center	2:
St John Specialty Care Center	2:
Concordia Lutheran Health and Human Care	2:
Scottdale Healthcare and Rehabilitation Center	1:
Harmon House Health and Rehab Center	1:
The Grove at Washington	1:
Wecare at South Hills Rehabilitation and Nrsg Ctr	1:
Saint Anne Home	1:
Southwestern Nursing and Rehabilitation Center	1:
The Grove at North Huntingdon	1:
Wecare at Mt Lebanon Rehabilitation and Nrsg Ctr	1:
Baldwin Health Center	1:
Asbury Health Center	1:
Monroeville Skilled Nursing and Rehabilitation Ctr	1:
Heritage Care Center	1:
Wecare at Murrysville Rehab and Nursing Center	1:
Squirrel Hill Wellness and Rehabilitation Center	1:
Burgh Care Center	1:
Shadyside Skilled Nursing and Rehabilitation Ctr	1:
Pittsburgh Skilled Nursing and Rehabilitation Ctr	1:
Spring Hill Rehabilitation and Nursing Center	1:
Cedar Hill Healthcare and Rehabilitation Center	1:
Harmar Village Health and Rehab Center	1:
North Hills Skilled Nursing and Rehabilitation Ctr	1:
John J Kane Regional Center-Ro	1:
Belair Healthcare and Rehabilitation Center	1:
Wexford Healthcare Center	1:
Beaver Healthcare and Rehabilitation Center	1:
Cranberry Place	1:
Rochester Residence and Care Center	1:
Brighton Rehabilitation and Wellness Center	1:
Providence Health and Rehab Center	1:

Medical Groups Affiliated with UPMC MERCY

There are 537 doctors and 52 medical groups that are affiliated with UPMC MERCY.

Affiliated Doctor Groups

The list of medical professionals associated with UPMC MERCY is very long, so we have added another pages. See a list of medical professionals associated with UPMC MERCY.