MILTON S HERSHEY MEDICAL CENTER Ratings and Reviews

About MILTON S HERSHEY MEDICAL CENTER

MILTON S HERSHEY MEDICAL CENTER is a Acute Care Hospitals. It is in HERSHEY, PA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 390256. It does provide emergency services. There are 1,499 medical professionals and 130 doctor groups affiliated with the hospital. On average at MILTON S HERSHEY MEDICAL CENTER, emergency patients were charged $29,441. This is higher than the state average of $25,156. It is also higher than the national average of $25,828.

Quick Links to MILTON S HERSHEY MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MILTON S HERSHEY MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	81 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	3 %
Patients who reported that their nurses "Usually" communicated well	16 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	88 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	10 %
Patients who reported that their nurses "Always" listened carefully to them	79 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	3 %
Patients who reported that their nurses "Usually" listened carefully to them	18 %
Patients who reported that their nurses "Always" explained things in a way they could understand	77 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	4 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	19 %
Patients who reported that their doctors "Always" communicated well	79 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	4 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	77 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	18 %
Patients who reported that their doctors "Always" explained things in a way they could understand	73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	65 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	8 %
Patients who reported that they "Usually" received help as soon as they wanted	27 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	64 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	7 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	66 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	9 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	45 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	32 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	10 %
Patients who reported that YES, they were given information about what to do during their recovery at home	90 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	12 %
Patients who reported that YES, they did discuss whether they would need help after discharge	88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	8 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	92 %
Patients who "Agree" they understood their care when they left the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	5 %
Patients who "Strongly Agree" they understood their care when they left the hospital	55 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	46 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	5 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	49 %
Patients who "Agree" that they understood their responsiblities in managing their health	41 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	55 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	33 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	62 %
Patients who reported that their room and bathroom were "Always" clean	65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	23 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	48 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	14 %
Patients who reported that the area around their room was "Usually" quiet at night	38 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	6 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	18 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	76 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	4 %
Patients who reported YES, they would definitely recommend the hospital	77 %
Patients who reported YES, they would probably recommend the hospital	19 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MILTON S HERSHEY MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MILTON S HERSHEY MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MILTON S HERSHEY MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at MILTON S HERSHEY MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$27
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$44
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$339
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$7
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$22
Carrier (1 to 3 days Prior to Index Hospital Admission)	$563
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$14,343
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$27
Carrier (During Index Hospital Admission)	$1,633
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$928
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$156
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$6,198
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,776
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$1,988
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$174
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,216
Total (Complete Episode)	$29,441

Infection Rates at MILTON S HERSHEY MEDICAL CENTER

These measures show how often patients at MILTON S HERSHEY MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.34 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.83 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	32,891.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	36.56 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	20.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.55 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.27 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.78 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	20,869.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	29.31 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	14.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.48 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.21 / Better
SSI - Colon Surgery: Upper Confidence Limit	0.96 / Better
SSI - Colon Surgery: Number of Procedures	520.00 / Better
SSI - Colon Surgery: Predicted Cases	14.46 / Better
SSI - Colon Surgery: Observed Cases	7.00 / Better
SSI - Colon Surgery	0.48 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.19 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.79 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	187.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.74 / Same
SSI - Abdominal Hysterectomy: Observed Cases	2.00 / Same
SSI - Abdominal Hysterectomy	1.15 / Same
MRSA Bacteremia: Lower Confidence Limit	0.05 / Better
MRSA Bacteremia: Upper Confidence Limit	0.48 / Better
MRSA Bacteremia: Patient Days	224,264.00 / Better
MRSA Bacteremia: Predicted Cases	17.06 / Better
MRSA Bacteremia: Observed Cases	3.00 / Better
MRSA Bacteremia	0.18 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.35 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.62 / Better
Clostridium Difficile (C.Diff): Patient Days	201,597.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	103.97 / Better
Clostridium Difficile (C.Diff): Observed Cases	49.00 / Better
Clostridium Difficile (C.Diff)	0.47 / Better

How MILTON S HERSHEY MEDICAL CENTER Compares to Other Similar Facilities

This is how MILTON S HERSHEY MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in HERSHEY, PA

Worst Hospitals in HERSHEY, PA

Percentages of Complications and Deaths at MILTON S HERSHEY MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.2%	SAME
Death rate for heart attack patients	13.5%	SAME
Death rate for CABG surgery patients	2.9%	SAME
Death rate for COPD patients	7.9%	SAME
Death rate for heart failure patients	10.2%	SAME
Death rate for pneumonia patients	13.6%	Better
Death rate for stroke patients	11.1%	Better
Pressure ulcer rate	1.92%	Worse
Death rate among surgical inpatients with serious treatable complications	151.29%	SAME
Iatrogenic pneumothorax rate	0.18%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.27%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.47%	SAME
Postoperative respiratory failure rate	6.85%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.2%	SAME
Postoperative sepsis rate	3.62%	SAME
Postoperative wound dehiscence rate	2.59%	SAME
Abdominopelvic accidental puncture or laceration rate	1.11%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.29%	Worse

Skilled Nursing Facilities Near MILTON S HERSHEY MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MILTON S HERSHEY MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Misericordia Nursing and Rehabilitation Center	5:
Margaret E. Moul Home	5:
Lakeside at Willow Valley	5:
Spiritrust Lutheran The Village at Sprenkle Drive	5:
Glen at Willow Valley	5:
St Anne's Retirement Community	5:
Homestead Village, Inc	5:
Calvary Fellowship Homes Inc	5:
Trillium Place	5:
Rehabilitation Center at Brethren Village LLC	5:
Landis Homes	5:
Masonic Village at Elizabethtown	5:
Moravian Manor	5:
Maple Farm	5:
Pleasant View Communities	5:
Messiah Lifeways at Messiah Village	5:
Bethany Village Retirement Center	5:
United Zion Retirement Communi	5:
Cornwall Manor	5:
Homeland Center	5:
Lebanon Valley Brethren Home	5:
Lebanon Valley Home The	5:
Stoneridge Poplar Run	5:
Normandie Ridge	4:
Hamilton Arms Center	4:
Brethren Village	4:
Luther Acres Manor	4:
Courtyard Gardens Nursing and Rehab Ctr	4:
Mt Hope Nazarene Retirement Community	4:
Camp Hill Skilled Nursing and Rehabilitation Ctr	4:
Spang Crest Manor	4:
Stoneridge Towne Centre	4:
Stonebridge Health and Rehabilitation Center	4:
Rest Haven-York	3:
Vibra Rehabilitation Center	3:
Lebanon Skilled Nursing and Rehabilitation Center	3:
York North Skilled Nursing and Rehabilitation Ctr	2:
Abbeyville Skilled Nursing and Rehabilitation Cent	2:
Susquehanna Health and Wellness Center	2:
Rose City Nursing and Rehab at Lancaster	2:
Neffsville Nursing and Rehabilitation	2:
Emerald Nursing and Rehabilitation	2:
Kadima Rehabilitation and Nursing at Lititz	2:
Oak Hill Center For Rehabilitation and Nursing	2:
Spring Creek Rehabilitation and Nursing Center	2:
The Gardens at Camp Hill	2:
Kadima Rehabilitation and Nursing at Campbelltown	2:
Capitol Rehabilitation and Healthcare Center	2:
Cedar Haven Healthcare Center	2:
Transitions Healthcare Allens Cove	2:
York South Skilled Nursing and Rehabilitation Ctr	1:
Yorkview Nursing and Rehabilitation	1:
Kingston Court Skilled Nursing and Rehabilitation	1:
Pleasant Acres Rehabilitation and Nursing Center	1:
Lancaster Nursing and Rehabilitation Center	1:
Elizabethtown Nursing and Rehabilitation	1:
Fox Subacute at Mechanicsburg	1:
The Gardens at West Shore	1:
River's Bend Health and Rehab Center	1:
Kadima Rehabilitation and Nursing at Palmyra	1:
Amoroso Healthcare and Rehabilitation Woodridge	1:
Northern Dauphin Nursing and Rehabilitation Center	1:

Medical Groups Affiliated with MILTON S HERSHEY MEDICAL CENTER

There are 1,499 doctors and 130 medical groups that are affiliated with MILTON S HERSHEY MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with MILTON S HERSHEY MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with MILTON S HERSHEY MEDICAL CENTER.