UPMC PINNACLE Ratings and Reviews

About UPMC PINNACLE

UPMC PINNACLE is a Acute Care Hospitals. It is in HARRISBURG, PA. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 390067. It does provide emergency services. There are 1,664 medical professionals and 247 doctor groups affiliated with the hospital. On average at UPMC PINNACLE, emergency patients were charged $25,743. This is higher than the state average of $25,156. It is also lower than the national average of $25,828.

Quick Links to UPMC PINNACLE Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UPMC PINNACLE to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	11 %
Patients who reported that their nurses "Always" listened carefully to them	75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	21 %
Patients who reported that their nurses "Always" explained things in a way they could understand	74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	19 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	24 %
Patients who reported that they "Always" received help as soon as they wanted	62 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	9 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	9 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	65 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	10 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	54 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	22 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	39 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	11 %
Patients who reported that YES, they did discuss whether they would need help after discharge	89 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	5 %
Patients who "Strongly Agree" they understood their care when they left the hospital	51 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	44 %
Patients who "Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	59 %
Patients who reported that their room and bathroom were "Always" clean	74 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	7 %
Patients who reported that their room and bathroom were "Usually" clean	19 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	61 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	8 %
Patients who reported that the area around their room was "Usually" quiet at night	31 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	18 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	75 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	73 %
Patients who reported YES, they would probably recommend the hospital	22 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of UPMC PINNACLE, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UPMC PINNACLE provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UPMC PINNACLE: Not Available

Detailed table for spending and period for patients at UPMC PINNACLE:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$16
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$40
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$101
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$17
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$7
Carrier (1 to 3 days Prior to Index Hospital Admission)	$695
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,691
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$14
Carrier (During Index Hospital Admission)	$1,532
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$672
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$200
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$5,758
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$773
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$1,770
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$103
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,354
Total (Complete Episode)	$25,743

Infection Rates at UPMC PINNACLE

These measures show how often patients at UPMC PINNACLE contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.22 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.68 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	30,917.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	30.02 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	12.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.40 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.39 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.90 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	32,640.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	36.47 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	22.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.60 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.21 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.09 / Same
SSI - Colon Surgery: Number of Procedures	438.00 / Same
SSI - Colon Surgery: Predicted Cases	11.50 / Same
SSI - Colon Surgery: Observed Cases	6.00 / Same
SSI - Colon Surgery	0.52 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.04 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.79 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	155.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.30 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	0.77 / Same
MRSA Bacteremia: Lower Confidence Limit	0.52 / Same
MRSA Bacteremia: Upper Confidence Limit	1.81 / Same
MRSA Bacteremia: Patient Days	183,241.00 / Same
MRSA Bacteremia: Predicted Cases	9.87 / Same
MRSA Bacteremia: Observed Cases	10.00 / Same
MRSA Bacteremia	1.01 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.38 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.66 / Better
Clostridium Difficile (C.Diff): Patient Days	166,711.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	95.30 / Better
Clostridium Difficile (C.Diff): Observed Cases	48.00 / Better
Clostridium Difficile (C.Diff)	0.50 / Better

How UPMC PINNACLE Compares to Other Similar Facilities

This is how UPMC PINNACLE compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in HARRISBURG, PA

Worst Hospitals in HARRISBURG, PA

Percentages of Complications and Deaths at UPMC PINNACLE

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.7%	SAME
Death rate for heart attack patients	13.8%	SAME
Death rate for CABG surgery patients	2.4%	SAME
Death rate for COPD patients	9.1%	SAME
Death rate for heart failure patients	11.5%	SAME
Death rate for pneumonia patients	17%	SAME
Death rate for stroke patients	9.4%	Better
Pressure ulcer rate	0.89%	SAME
Death rate among surgical inpatients with serious treatable complications	172.55%	SAME
Iatrogenic pneumothorax rate	0.33%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.42%	SAME
Postoperative acute kidney injury requiring dialysis rate	2%	SAME
Postoperative respiratory failure rate	6.4%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.56%	SAME
Postoperative sepsis rate	4.13%	SAME
Postoperative wound dehiscence rate	3.06%	SAME
Abdominopelvic accidental puncture or laceration rate	1.75%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.98%	SAME

Skilled Nursing Facilities Near UPMC PINNACLE

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UPMC PINNACLE ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Misericordia Nursing and Rehabilitation Center	5:
Margaret E. Moul Home	5:
St Anne's Retirement Community	5:
Masonic Village at Elizabethtown	5:
Messiah Lifeways at Messiah Village	5:
Chapel Pointe at Carlisle	5:
Sarah A Todd Memorial Home	5:
Homeland Center	5:
Lebanon Valley Brethren Home	5:
Lebanon Valley Home The	5:
Normandie Ridge	4:
Spiritrust Lutheran The Village at Sprenkle Drive	4:
Mt Hope Nazarene Retirement Community	4:
Bethany Village Retirement Center	4:
Spang Crest Manor	4:
Stonebridge Health and Rehabilitation Center	4:
Rest Haven-York	3:
Cumberland Crossings Retirement Community	3:
Thornwald Home	3:
Courtyard Gardens Nursing and Rehab Ctr	3:
Church of God Home, Inc	3:
Vibra Rehabilitation Center	3:
Camp Hill Skilled Nursing and Rehabilitation Ctr	3:
Capitol Rehabilitation and Healthcare Center	3:
Premier at Perry Village For Nursing and Rehab, Ll	3:
Inners Creek Skilled Nursing and Rehabilitation Ce	2:
York North Skilled Nursing and Rehabilitation Ctr	2:
Susquehanna Health and Wellness Center	2:
Emerald Nursing and Rehabilitation	2:
Oak Hill Center For Rehabilitation and Nursing	2:
Spring Creek Rehabilitation and Nursing Center	2:
Lebanon Skilled Nursing and Rehabilitation Center	2:
Transitions Healthcare Allens Cove	2:
York South Skilled Nursing and Rehabilitation Ctr	1:
Yorkview Nursing and Rehabilitation	1:
Kingston Court Skilled Nursing and Rehabilitation	1:
Pleasant Acres Rehabilitation and Nursing Center	1:
Elizabethtown Nursing and Rehabilitation	1:
Carlisle Skilled Nursing and Rehabilitation Center	1:
Forest Park Nursing and Rehabilitation	1:
Claremont Nursing and Rehabilitation Center	1:
Fox Subacute at Mechanicsburg	1:
The Gardens at West Shore	1:
The Gardens at Camp Hill	1:
Kadima Rehabilitation and Nursing at Campbelltown	1:
River's Bend Health and Rehab Center	1:
Kadima Rehabilitation and Nursing at Palmyra	1:
Amoroso Healthcare and Rehabilitation Woodridge	1:
Northern Dauphin Nursing and Rehabilitation Center	1:

Medical Groups Affiliated with UPMC PINNACLE

There are 1,664 doctors and 247 medical groups that are affiliated with UPMC PINNACLE.

Affiliated Doctor Groups

The list of medical professionals associated with UPMC PINNACLE is very long, so we have added another pages. See a list of medical professionals associated with UPMC PINNACLE.