LANCASTER GENERAL HOSPITAL Ratings and Reviews

About LANCASTER GENERAL HOSPITAL

LANCASTER GENERAL HOSPITAL is a Acute Care Hospitals. It is in LANCASTER, PA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 390100. It does provide emergency services. There are 1,527 medical professionals and 157 doctor groups affiliated with the hospital. On average at LANCASTER GENERAL HOSPITAL, emergency patients were charged $25,277. This is higher than the state average of $25,156. It is also lower than the national average of $25,828.

Quick Links to LANCASTER GENERAL HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for LANCASTER GENERAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	12 %
Patients who reported that their nurses "Always" listened carefully to them	77 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	18 %
Patients who reported that their nurses "Always" explained things in a way they could understand	75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	20 %
Patients who reported that their doctors "Always" communicated well	79 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	4 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	77 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	18 %
Patients who reported that their doctors "Always" explained things in a way they could understand	75 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	10 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	37 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	65 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	10 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	75 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	35 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	12 %
Patients who reported that YES, they did discuss whether they would need help after discharge	88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	4 %
Patients who "Strongly Agree" they understood their care when they left the hospital	55 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	4 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	3 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	53 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	32 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	64 %
Patients who reported that their room and bathroom were "Always" clean	70 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	10 %
Patients who reported that their room and bathroom were "Usually" clean	20 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	56 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	32 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	71 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	75 %
Patients who reported YES, they would probably recommend the hospital	20 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of LANCASTER GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the LANCASTER GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for LANCASTER GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at LANCASTER GENERAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$16
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$21
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$62
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$14
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$5
Carrier (1 to 3 days Prior to Index Hospital Admission)	$770
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,016
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$14
Carrier (During Index Hospital Admission)	$1,466
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$856
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$253
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,358
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$922
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,161
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$109
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,235
Total (Complete Episode)	$25,277

Infection Rates at LANCASTER GENERAL HOSPITAL

These measures show how often patients at LANCASTER GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.21 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.75 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	22,415.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	23.94 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	10.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.42 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.29 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.83 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	19,979.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	27.64 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	14.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.51 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.35 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.43 / Same
SSI - Colon Surgery: Number of Procedures	398.00 / Same
SSI - Colon Surgery: Predicted Cases	10.59 / Same
SSI - Colon Surgery: Observed Cases	8.00 / Same
SSI - Colon Surgery	0.76 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.45 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.69 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	467.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	4.12 / Same
SSI - Abdominal Hysterectomy: Observed Cases	5.00 / Same
SSI - Abdominal Hysterectomy	1.21 / Same
MRSA Bacteremia: Lower Confidence Limit	0.07 / Better
MRSA Bacteremia: Upper Confidence Limit	0.77 / Better
MRSA Bacteremia: Patient Days	177,213.00 / Better
MRSA Bacteremia: Predicted Cases	10.66 / Better
MRSA Bacteremia: Observed Cases	3.00 / Better
MRSA Bacteremia	0.28 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.22 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.47 / Better
Clostridium Difficile (C.Diff): Patient Days	163,503.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	81.91 / Better
Clostridium Difficile (C.Diff): Observed Cases	27.00 / Better
Clostridium Difficile (C.Diff)	0.33 / Better

How LANCASTER GENERAL HOSPITAL Compares to Other Similar Facilities

This is how LANCASTER GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in LANCASTER, PA

Worst Hospitals in LANCASTER, PA

Percentages of Complications and Deaths at LANCASTER GENERAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.2%	SAME
Death rate for heart attack patients	10.7%	SAME
Death rate for CABG surgery patients	1.6%	SAME
Death rate for COPD patients	8.1%	SAME
Death rate for heart failure patients	8.8%	Better
Death rate for pneumonia patients	11.8%	Better
Death rate for stroke patients	10.3%	Better
Pressure ulcer rate	1%	SAME
Death rate among surgical inpatients with serious treatable complications	137.49%	SAME
Iatrogenic pneumothorax rate	0.15%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	1.44%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.14%	SAME
Postoperative respiratory failure rate	4.91%	Better
Perioperative pulmonary embolism or deep vein thrombosis rate	2.29%	SAME
Postoperative sepsis rate	3.81%	SAME
Postoperative wound dehiscence rate	2.15%	SAME
Abdominopelvic accidental puncture or laceration rate	0.85%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.82%	SAME

Skilled Nursing Facilities Near LANCASTER GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near LANCASTER GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Autumn Lake Healthcare at Calvert Manor	5:
Oxford Health Center	5:
Preston Residence	5:
Quarryville Presbyterian Retirement Community	5:
Misericordia Nursing and Rehabilitation Center	5:
Margaret E. Moul Home	5:
Lakeside at Willow Valley	5:
Spiritrust Lutheran The Village at Sprenkle Drive	5:
Glen at Willow Valley	5:
St Anne's Retirement Community	5:
Homestead Village, Inc	5:
Tel Hai Retirement Community	5:
Calvary Fellowship Homes Inc	5:
Trillium Place	5:
Hickory House Nursing Home	5:
Garden Spot Village	5:
Rehabilitation Center at Brethren Village LLC	5:
Landis Homes	5:
Fairmount Homes	5:
Masonic Village at Elizabethtown	5:
Moravian Manor	5:
Maple Farm	5:
Ephrata Manor	5:
Pleasant View Communities	5:
United Zion Retirement Communi	5:
Cornwall Manor	5:
Complete Care at Berkshire LLC	5:
Lebanon Valley Brethren Home	5:
Highlands at Wyomissing	5:
Lebanon Valley Home The	5:
Spruce Manor Nursing and Rehabilitation Center	5:
Transitional Sub-Acute Unit	5:
Stoneridge Poplar Run	5:
Normandie Ridge	4:
Hamilton Arms Center	4:
Brethren Village	4:
Luther Acres Manor	4:
Courtyard Gardens Nursing and Rehab Ctr	4:
Mt Hope Nazarene Retirement Community	4:
Fairlane Gardens Nursing and Rehab at Reading	4:
Wyomissing Health and Rehabilitation Center	4:
Spang Crest Manor	4:
Phoebe Berks	4:
Stoneridge Towne Centre	4:
Rest Haven-York	3:
Mifflin Center	3:
Lebanon Skilled Nursing and Rehabilitation Center	3:
Sinking Spring Skilled Nursing and Rehabilitation	3:
West Reading Skilled Nursing and Rehabilitation Ce	3:
Laureldale Skilled Nursing and Rehabilitation Cent	3:
Inners Creek Skilled Nursing and Rehabilitation Ce	2:
Abbeyville Skilled Nursing and Rehabilitation Cent	2:
Susquehanna Health and Wellness Center	2:
Rose City Nursing and Rehab at Lancaster	2:
Neffsville Nursing and Rehabilitation	2:
Emerald Nursing and Rehabilitation	2:
Kadima Rehabilitation and Nursing at Lititz	2:
Zerbe Sisters Nursing Center	2:
Oak Hill Center For Rehabilitation and Nursing	2:
The Gardens at Stevens	2:
Kadima Rehabilitation and Nursing at Campbelltown	2:
Cedar Haven Healthcare Center	2:
York South Skilled Nursing and Rehabilitation Ctr	1:
Yorkview Nursing and Rehabilitation	1:
Newport Meadows Health and Rehabilitation Center	1:
Kingston Court Skilled Nursing and Rehabilitation	1:
Pleasant Acres Rehabilitation and Nursing Center	1:
Lancaster Nursing and Rehabilitation Center	1:
Elizabethtown Nursing and Rehabilitation	1:
Kadima Rehabilitation and Nursing at Palmyra	1:

Medical Groups Affiliated with LANCASTER GENERAL HOSPITAL

There are 1,527 doctors and 157 medical groups that are affiliated with LANCASTER GENERAL HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with LANCASTER GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with LANCASTER GENERAL HOSPITAL.