WILKES BARRE VA MEDICAL CENTER Ratings and Reviews

  About WILKES BARRE VA MEDICAL CENTER

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for WILKES BARRE VA MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	82 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	14 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	89 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	8 %
Patients who reported that their nurses "Always" listened carefully to them	82 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	13 %
Patients who reported that their nurses "Always" explained things in a way they could understand	77 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	18 %
Patients who reported that their doctors "Always" communicated well	80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	15 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	81 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	14 %
Patients who reported that their doctors "Always" explained things in a way they could understand	73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	73 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	6 %
Patients who reported that they "Usually" received help as soon as they wanted	21 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	72 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	6 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	22 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	74 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	7 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	19 %
Patients who reported that staff "Always" explained about medicines before giving it to them	68 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	16 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	16 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	77 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	58 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	23 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	19 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	11 %
Patients who reported that YES, they were given information about what to do during their recovery at home	89 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	13 %
Patients who reported that YES, they did discuss whether they would need help after discharge	87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	90 %
Patients who "Agree" they understood their care when they left the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	5 %
Patients who "Strongly Agree" they understood their care when they left the hospital	58 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	42 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Agree" that they understood their responsiblities in managing their health	36 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	60 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	31 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	64 %
Patients who reported that their room and bathroom were "Always" clean	76 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	5 %
Patients who reported that their room and bathroom were "Usually" clean	19 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	59 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	9 %
Patients who reported that the area around their room was "Usually" quiet at night	32 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	19 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	74 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	3 %
Patients who reported YES, they would definitely recommend the hospital	74 %
Patients who reported YES, they would probably recommend the hospital	23 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of WILKES BARRE VA MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the WILKES BARRE VA MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for WILKES BARRE VA MEDICAL CENTER: Not Available

We do not have detailed cost analysis for WILKES BARRE VA MEDICAL CENTER.

Infection Rates at WILKES BARRE VA MEDICAL CENTER

These measures show how often patients at WILKES BARRE VA MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days	421.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	0.39 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards)	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	909.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	0.73 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	2.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards)	Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	Not Available / Not Available
SSI - Colon Surgery: Predicted Cases	Not Available / Not Available
SSI - Colon Surgery: Observed Cases	Not Available / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	Not Available / Not Available
MRSA Bacteremia: Predicted Cases	Not Available / Not Available
MRSA Bacteremia: Observed Cases	Not Available / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days	Not Available / Not Available
Clostridium Difficile (C.Diff): Predicted Cases	Not Available / Not Available
Clostridium Difficile (C.Diff): Observed Cases	Not Available / Not Available
Clostridium Difficile (C.Diff)	Not Available / Not Available

How WILKES BARRE VA MEDICAL CENTER Compares to Other Similar Facilities

This is how WILKES BARRE VA MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WILKES-BARRE, PA

Worst Hospitals in WILKES-BARRE, PA

Percentages of Complications and Deaths at WILKES BARRE VA MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.8%	SAME
Death rate for heart attack patients	14.5%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	9.4%	SAME
Death rate for heart failure patients	8.7%	SAME
Death rate for pneumonia patients	16.3%	SAME
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.36%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.23%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.33%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.49%	SAME
Postoperative respiratory failure rate	7.29%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.29%	SAME
Postoperative sepsis rate	4.94%	SAME
Postoperative wound dehiscence rate	1.94%	SAME
Abdominopelvic accidental puncture or laceration rate	1.03%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.85%	SAME

Skilled Nursing Facilities Near WILKES BARRE VA MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near WILKES BARRE VA MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Heinz Transitional Rehabilitation Unit	5:
Saint Mary's Villa Nursing Hom	5:
Gino J Merli Veterans Center	5:
Allied Services Transitional Rehab Unit	5:
Mountain Top Rehabilitation and Healthcare Center	4:
Allied Services Meade Street Skilled Nursing	4:
Elan Skilled Nursing and Rehab, A Jewish Senior Li	4:
Allied Services Center City Skilled Nursing	3:
Embassy of Wyoming Valley	3:
Maple Ridge Rehabilitation and Healthcare Center	3:
Wesley Village	3:
Meadows Nursing and Rehabilitation Center	3:
Green Ridge Care Center	3:
Mid-Valley Health Care Center	3:
Wayne Woodlands Manor	3:
Carbondale Nursing and Rehabilitation Center	3:
Brookmont Healthcare and Rehabilitation Center	2:
Manor at St Luke Village,the	2:
The Pavilion at St Luke Village	2:
Smith Health Care Ltd	2:
Birchwood Rehabilitation and Healthcare Center	2:
Bonham Nursing and Rehabilitation Center	2:
Riverstreet Manor	2:
Embassy of East Mountain	2:
Third Avenue Health and Rehab Center	2:
Highland Manor Rehabilitation and Nursing Center	2:
Dunmore Health Care Center	2:
Allied Services Skilled Nursing Center	2:
Julia Ribaudo Extended Care Center	2:
Abington Manor	2:
Forest Hills Rehabilitation and Healthcare Center	1:
Mountain City Nursing and Rehabilitation Center	1:
Kadima Rehabilitation and Nursing at Luzerne	1:
Lakewood Rehabilitation and Healthcare Center	1:
Hampton House Rehabilitation and Nursing Center	1:
River View Nursing and Rehabilitation Center	1:
Kadima Rehabilitation and Nursing at Lakeside	1:
Mountain View Care and Rehabilitation Center	1:
Oak Ridge Rehabilitation and Healthcare Center	1:
Scranton Health Care Center	1:
Linwood Nursing and Rehabilitation Center	1:
Embassy of Scranton	1:
Marywood Heights	1:
Embassy of Tunkhannock	1:
Aventura at Creekside	1:
Glen Brook Rehabilitation and Healthcare Center	No Data
Kingston Rehabilitation and Nursing Center	No Data
Aventura at Terrace View	No Data

Medical Groups Affiliated with WILKES BARRE VA MEDICAL CENTER

There are 0 doctors and 0 medical groups that are affiliated with WILKES BARRE VA MEDICAL CENTER.