WILKES-BARRE GENERAL HOSPITAL Ratings and Reviews

About WILKES-BARRE GENERAL HOSPITAL

WILKES-BARRE GENERAL HOSPITAL is a Acute Care Hospitals. It is in WILKES-BARRE, PA. Its type of ownership is Proprietary. The facility's Medicare ID is 390137. It does provide emergency services. There are 582 medical professionals and 156 doctor groups affiliated with the hospital. On average at WILKES-BARRE GENERAL HOSPITAL, emergency patients were charged $28,079. This is higher than the state average of $25,156. It is also higher than the national average of $25,828.

Quick Links to WILKES-BARRE GENERAL HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for WILKES-BARRE GENERAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	76 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	74 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their nurses "Usually" listened carefully to them	18 %
Patients who reported that their nurses "Always" explained things in a way they could understand	70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	13 %
Patients who reported that their doctors "Always" listened carefully to them	74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	16 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	31 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	24 %
Patients who reported that staff "Always" explained about medicines before giving it to them	55 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	67 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	16 %
Patients who reported that YES, they were given information about what to do during their recovery at home	84 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	17 %
Patients who reported that YES, they did discuss whether they would need help after discharge	83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	85 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	9 %
Patients who "Strongly Agree" they understood their care when they left the hospital	44 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	36 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	53 %
Patients who reported that their room and bathroom were "Always" clean	65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	21 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	52 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	13 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	17 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	56 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	11 %
Patients who reported YES, they would definitely recommend the hospital	51 %
Patients who reported YES, they would probably recommend the hospital	38 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of WILKES-BARRE GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the WILKES-BARRE GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for WILKES-BARRE GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at WILKES-BARRE GENERAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$18
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$62
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$101
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$20
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$6
Carrier (1 to 3 days Prior to Index Hospital Admission)	$723
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,497
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$18
Carrier (During Index Hospital Admission)	$1,657
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$932
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$96
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$6,904
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$629
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,635
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$92
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,689
Total (Complete Episode)	$28,079

Infection Rates at WILKES-BARRE GENERAL HOSPITAL

These measures show how often patients at WILKES-BARRE GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	1.46 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	5.95 / Worse
Central Line Associated Bloodstream Infection: Number of Device Days	2,351.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	2.55 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	8.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards)	3.13 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.20 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.50 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	4,363.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	6.42 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	4.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.62 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.90 / Same
SSI - Colon Surgery: Upper Confidence Limit	4.06 / Same
SSI - Colon Surgery: Number of Procedures	131.00 / Same
SSI - Colon Surgery: Predicted Cases	3.41 / Same
SSI - Colon Surgery: Observed Cases	7.00 / Same
SSI - Colon Surgery	2.05 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	38.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.35 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	-- / Better
MRSA Bacteremia: Upper Confidence Limit	0.94 / Better
MRSA Bacteremia: Patient Days	38,268.00 / Better
MRSA Bacteremia: Predicted Cases	3.19 / Better
MRSA Bacteremia: Observed Cases	0.00 / Better
MRSA Bacteremia	0.00 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.32 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.05 / Same
Clostridium Difficile (C.Diff): Patient Days	37,635.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	18.19 / Same
Clostridium Difficile (C.Diff): Observed Cases	11.00 / Same
Clostridium Difficile (C.Diff)	0.61 / Same

How WILKES-BARRE GENERAL HOSPITAL Compares to Other Similar Facilities

This is how WILKES-BARRE GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WILKES-BARRE, PA

Worst Hospitals in WILKES-BARRE, PA

Percentages of Complications and Deaths at WILKES-BARRE GENERAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.1%	SAME
Death rate for heart attack patients	13.1%	SAME
Death rate for CABG surgery patients	3.3%	SAME
Death rate for COPD patients	14.2%	Worse
Death rate for heart failure patients	13.7%	SAME
Death rate for pneumonia patients	20.9%	SAME
Death rate for stroke patients	17%	SAME
Pressure ulcer rate	0.59%	SAME
Death rate among surgical inpatients with serious treatable complications	194.99%	SAME
Iatrogenic pneumothorax rate	0.35%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.66%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.26%	SAME
Postoperative respiratory failure rate	10.36%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.99%	SAME
Postoperative sepsis rate	5.01%	SAME
Postoperative wound dehiscence rate	1.68%	SAME
Abdominopelvic accidental puncture or laceration rate	0.68%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.08%	SAME

Skilled Nursing Facilities Near WILKES-BARRE GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near WILKES-BARRE GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Heinz Transitional Rehabilitation Unit	5:
Saint Mary's Villa Nursing Hom	5:
Gino J Merli Veterans Center	5:
Allied Services Transitional Rehab Unit	5:
Mountain Top Rehabilitation and Healthcare Center	4:
Allied Services Meade Street Skilled Nursing	4:
Elan Skilled Nursing and Rehab, A Jewish Senior Li	4:
Allied Services Center City Skilled Nursing	3:
Embassy of Wyoming Valley	3:
Maple Ridge Rehabilitation and Healthcare Center	3:
Wesley Village	3:
Meadows Nursing and Rehabilitation Center	3:
Green Ridge Care Center	3:
Mid-Valley Health Care Center	3:
Wayne Woodlands Manor	3:
Carbondale Nursing and Rehabilitation Center	3:
Brookmont Healthcare and Rehabilitation Center	2:
Manor at St Luke Village,the	2:
The Pavilion at St Luke Village	2:
Smith Health Care Ltd	2:
Birchwood Rehabilitation and Healthcare Center	2:
Bonham Nursing and Rehabilitation Center	2:
Riverstreet Manor	2:
Embassy of East Mountain	2:
Third Avenue Health and Rehab Center	2:
Highland Manor Rehabilitation and Nursing Center	2:
Dunmore Health Care Center	2:
Allied Services Skilled Nursing Center	2:
Abington Manor	2:
Forest Hills Rehabilitation and Healthcare Center	1:
Mountain City Nursing and Rehabilitation Center	1:
Kadima Rehabilitation and Nursing at Luzerne	1:
Lakewood Rehabilitation and Healthcare Center	1:
Hampton House Rehabilitation and Nursing Center	1:
River View Nursing and Rehabilitation Center	1:
Kadima Rehabilitation and Nursing at Lakeside	1:
Mountain View Care and Rehabilitation Center	1:
Oak Ridge Rehabilitation and Healthcare Center	1:
Scranton Health Care Center	1:
Linwood Nursing and Rehabilitation Center	1:
Embassy of Scranton	1:
Marywood Heights	1:
Embassy of Tunkhannock	1:
Aventura at Creekside	1:
Glen Brook Rehabilitation and Healthcare Center	No Data
Kingston Rehabilitation and Nursing Center	No Data
Aventura at Terrace View	No Data

Medical Groups Affiliated with WILKES-BARRE GENERAL HOSPITAL

There are 582 doctors and 156 medical groups that are affiliated with WILKES-BARRE GENERAL HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with WILKES-BARRE GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with WILKES-BARRE GENERAL HOSPITAL.