CROZER CHESTER MEDICAL CENTER Ratings and Reviews

About CROZER CHESTER MEDICAL CENTER

CROZER CHESTER MEDICAL CENTER is a Acute Care Hospitals. It is in UPLAND, PA. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 390180. It does provide emergency services. There are 595 medical professionals and 139 doctor groups affiliated with the hospital. On average at CROZER CHESTER MEDICAL CENTER, emergency patients were charged $29,334. This is higher than the state average of $25,156. It is also higher than the national average of $25,828.

Quick Links to CROZER CHESTER MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CROZER CHESTER MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	8 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	79 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	7 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	73 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	9 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	7 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	13 %
Patients who reported that their doctors "Always" listened carefully to them	69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	10 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	69 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	19 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	19 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	18 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	39 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	19 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	13 %
Patients who reported that YES, they did discuss whether they would need help after discharge	87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	9 %
Patients who "Strongly Agree" they understood their care when they left the hospital	43 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	35 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	52 %
Patients who reported that their room and bathroom were "Always" clean	65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	21 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	46 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	20 %
Patients who reported that the area around their room was "Usually" quiet at night	34 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	16 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	58 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	12 %
Patients who reported YES, they would definitely recommend the hospital	54 %
Patients who reported YES, they would probably recommend the hospital	34 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of CROZER CHESTER MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the CROZER CHESTER MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for CROZER CHESTER MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at CROZER CHESTER MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$18
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$16
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$220
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$19
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$13
Carrier (1 to 3 days Prior to Index Hospital Admission)	$623
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,161
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$21
Carrier (During Index Hospital Admission)	$1,520
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$902
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$190
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$6,928
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$789
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,867
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$116
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,930
Total (Complete Episode)	$29,334

Infection Rates at CROZER CHESTER MEDICAL CENTER

These measures show how often patients at CROZER CHESTER MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.34 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.41 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	7,383.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	10.81 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	8.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.74 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.32 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.05 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	9,946.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	18.25 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	11.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.60 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.48 / Same
SSI - Colon Surgery: Upper Confidence Limit	5.15 / Same
SSI - Colon Surgery: Number of Procedures	56.00 / Same
SSI - Colon Surgery: Predicted Cases	1.59 / Same
SSI - Colon Surgery: Observed Cases	3.00 / Same
SSI - Colon Surgery	1.89 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	33.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.31 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.01 / Better
MRSA Bacteremia: Upper Confidence Limit	0.80 / Better
MRSA Bacteremia: Patient Days	80,116.00 / Better
MRSA Bacteremia: Predicted Cases	6.21 / Better
MRSA Bacteremia: Observed Cases	1.00 / Better
MRSA Bacteremia	0.16 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.04 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.24 / Better
Clostridium Difficile (C.Diff): Patient Days	76,019.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	45.81 / Better
Clostridium Difficile (C.Diff): Observed Cases	5.00 / Better
Clostridium Difficile (C.Diff)	0.11 / Better

How CROZER CHESTER MEDICAL CENTER Compares to Other Similar Facilities

This is how CROZER CHESTER MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in UPLAND, PA

Worst Hospitals in UPLAND, PA

Percentages of Complications and Deaths at CROZER CHESTER MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	15.5%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8%	SAME
Death rate for heart failure patients	12.8%	SAME
Death rate for pneumonia patients	17.6%	SAME
Death rate for stroke patients	16%	SAME
Pressure ulcer rate	0.79%	SAME
Death rate among surgical inpatients with serious treatable complications	167.47%	SAME
Iatrogenic pneumothorax rate	0.23%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	3.12%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.81%	SAME
Postoperative respiratory failure rate	19%	Worse
Perioperative pulmonary embolism or deep vein thrombosis rate	5.9%	Worse
Postoperative sepsis rate	10.17%	Worse
Postoperative wound dehiscence rate	1.82%	SAME
Abdominopelvic accidental puncture or laceration rate	1.72%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.68%	Worse

Skilled Nursing Facilities Near CROZER CHESTER MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near CROZER CHESTER MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Laurel Brook Rehabilitation and Healthcare Center	5:
Masonic Village at Lafayette Hill	5:
Christ's Home Retirement Community	5:
Hrh Transitional Care Unit(a D/b/a Entity of Hrhs)	5:
Willowbrooke Court Skilled Care at Evergreens	5:
Delaware Valley Veteran's Home	5:
Simpson House Inc	5:
Willowbrooke Ctskdcarectr Atnormandy Farms Estates	5:
Southeastern Pennsylvania Veteran's Center	5:
Waverly Heights	5:
Willowbrooke Court-Granite	5:
William Hood Dunwoody Care Ctr	5:
Willowcrest	5:
Meadowood	5:
Shady Lane Gloucester Co Home	5:
The Lafayette-Redeemer	5:
Willowbrooke Court-Spring Hous	5:
Hcc at White Horse Village	5:
Barclay Friends	5:
Centennial Healthcare and Rehabilitation Center	5:
Inn at Freedom Village,the	5:
Beaumont at Bryn Mawr	5:
United Methodist Communities at Collingswood	5:
The Health Center at The Hill at Whitemarsh	5:
Willowbrooke Court-Southampton	5:
Willowbrooke Court Skd Care Center at Lima Estates	5:
Willowbrooke Court at Cokesbury Village	5:
Rosewood Gardens Rehabilitation and Nursing Center	5:
Crosslands	5:
Saint Joseph Villa	5:
Little Flower Manor	5:
United Methodist Communities at Pitman	5:
Cadia Rehabilitation Silverside	5:
Exceptional Care For Children	5:
Willowbrooke Court Skilled Care Center at Brittany	5:
Stonegates	5:
Holy Family Home	5:
Transitional Care Unit at Nazareth Hospital	5:
Masonic Village at Warminster	5:
Fair Acres Geriatric Center	5:
Wesley Enhanced Living Main Line Rehab and Skd Nsg	5:
Willowbrooke Court at Country House	5:
Presbyterian Ctr For Cont Care	5:
Edgehill Nursing and Rehab Cen	5:
Kendal at Longwood	5:
St Joseph's Manor	5:
Artman Lutheran Home	5:
Careone at Moorestown	5:
Lions Gate	5:
Willowbrooke Ctskdcarectr at Fortwashingtonestates	5:
Jeanne Jugan Residence	5:
Pocopson Home	4:
Complete Care at Hillside LLC	4:
Monticello House	4:
Rydal Park of Philadelphia Presbytery Homes, Inc	4:
Newark Manor Nursing Home	4:
St Francis Center For Rehabilitation and Healthcare	4:
Fox Subacute at South Philadelphia	4:
Paul's Run	4:
Providence Rehab and Hlthcare Ctratmercyfitzgerald	4:
Quadrangle	4:
Elkins Crest Health and Rehabilitation Center	4:
Broomall Manor	4:
Gilpin Hall	4:
Twin Pines Health Care Center	4:
West Park Rehabilitation and Nursing Center	4:
Ann's Choice	4:
Philadelphia Protestant Home	4:
Langhorne Gardens Health and Rehabilitation Center	4:
The Pines at Philadelphia Rehab and Healthcare Ctr	4:
Wayne Center	4:
New Jersey Veterans Memorial Vineland	4:
Dresher Hill Health and Rehabilitation Center	4:
Total Rehab Moorestown	4:
Huntingdon Skilled Nursing and Rehabilitation Cent	4:
Suburban Woods Health and Reha	4:
Pennypack Nursing and Rehabilitation Center	4:
Rehab at Shannondell	4:
Careone at Evesham	4:
Rosemont Center	3:
The Center For Rehab and Nursing Washington Township	3:
Sterling Health Care and Rehab Center	3:
Foulk Living	3:
Springs Rehabilitation at Brandywine	3:
Laurelwood Healthcare Center	3:
Springfield Rehabilitation and Healthcare Center	3:
St Martha Center For Rehabilitation and Healthcare	3:
Naamans Creek Country Manor	3:
Phoebe Wyncote	3:
Monumentalpostacutecare at Woodside Park	3:
Laurel Manor Healthcare and Rehabilitation Center	3:
Inglis House	3:
Oakwood Healthcare and Rehabilitation Center	3:
New Castle Health and Rehabilitation Center	3:
Autumn Lake Healthcare at Southgate	3:
Renaissance Healthcare and Rehabilitation Center	3:
Markley Rehabilitation and Healthcare Center	3:
Churchman Village	3:
Green Meadows Nursing and Rehabilitation Center	3:
Kearsley Rehabilitation and Nursing Center	3:

Medical Groups Affiliated with CROZER CHESTER MEDICAL CENTER

There are 595 doctors and 139 medical groups that are affiliated with CROZER CHESTER MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with CROZER CHESTER MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with CROZER CHESTER MEDICAL CENTER.