ST FRANCIS HOSPITAL Ratings and Reviews

About ST FRANCIS HOSPITAL

ST FRANCIS HOSPITAL is a Acute Care Hospitals. It is in WILMINGTON, DE. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 80003. It does provide emergency services. There are 207 medical professionals and 79 doctor groups affiliated with the hospital. On average at ST FRANCIS HOSPITAL, emergency patients were charged $24,408. This is lower than the state average of $27,029. It is also lower than the national average of $25,828.

Quick Links to ST FRANCIS HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ST FRANCIS HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	65 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	15 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	73 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	12 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	63 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	15 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	60 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	18 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	62 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	14 %
Patients who reported that their doctors "Usually" communicated well	24 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	70 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	9 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	21 %
Patients who reported that their doctors "Always" listened carefully to them	60 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	16 %
Patients who reported that their doctors "Usually" listened carefully to them	24 %
Patients who reported that their doctors "Always" explained things in a way they could understand	56 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	17 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	27 %
Patients who reported that they "Always" received help as soon as they wanted	46 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	24 %
Patients who reported that they "Usually" received help as soon as they wanted	30 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	23 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	28 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	44 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	26 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	30 %
Patients who reported that staff "Always" explained about medicines before giving it to them	46 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	35 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	64 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	21 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	28 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	48 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	24 %
Patients who reported that YES, they were given information about what to do during their recovery at home	76 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	24 %
Patients who reported that YES, they did discuss whether they would need help after discharge	76 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	23 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	77 %
Patients who "Agree" they understood their care when they left the hospital	49 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	14 %
Patients who "Strongly Agree" they understood their care when they left the hospital	37 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	20 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	35 %
Patients who "Agree" that they understood their responsiblities in managing their health	54 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	12 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	34 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	10 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	41 %
Patients who reported that their room and bathroom were "Always" clean	56 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	24 %
Patients who reported that their room and bathroom were "Usually" clean	20 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	53 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	18 %
Patients who reported that the area around their room was "Usually" quiet at night	29 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	18 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	28 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	54 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	17 %
Patients who reported YES, they would definitely recommend the hospital	59 %
Patients who reported YES, they would probably recommend the hospital	24 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of ST FRANCIS HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ST FRANCIS HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ST FRANCIS HOSPITAL: Not Available

Detailed table for spending and period for patients at ST FRANCIS HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$24
Hospice (1 to 3 days Prior to Index Hospital Admission)	$14
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$67
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$139
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$5
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$10
Carrier (1 to 3 days Prior to Index Hospital Admission)	$588
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,486
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$14
Carrier (During Index Hospital Admission)	$1,603
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$931
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$272
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,513
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$835
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,285
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$160
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,462
Total (Complete Episode)	$24,408

Infection Rates at ST FRANCIS HOSPITAL

These measures show how often patients at ST FRANCIS HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.03 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.80 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	1,943.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.76 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.57 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	-- / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.76 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	1,661.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	1.70 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.00 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	29.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.80 / Not Available
SSI - Colon Surgery: Observed Cases	0.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	86.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.69 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	19,867.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.85 / Not Available
MRSA Bacteremia: Observed Cases	0.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.04 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.76 / Better
Clostridium Difficile (C.Diff): Patient Days	18,131.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	8.75 / Better
Clostridium Difficile (C.Diff): Observed Cases	2.00 / Better
Clostridium Difficile (C.Diff)	0.23 / Better

How ST FRANCIS HOSPITAL Compares to Other Similar Facilities

This is how ST FRANCIS HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WILMINGTON, DE

Worst Hospitals in WILMINGTON, DE

Percentages of Complications and Deaths at ST FRANCIS HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	13.1%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	9.5%	SAME
Death rate for heart failure patients	9.9%	SAME
Death rate for pneumonia patients	16.9%	SAME
Death rate for stroke patients	12.5%	SAME
Pressure ulcer rate	0.28%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.31%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.27%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.98%	SAME
Postoperative respiratory failure rate	10.82%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.01%	SAME
Postoperative sepsis rate	5.94%	SAME
Postoperative wound dehiscence rate	1.91%	SAME
Abdominopelvic accidental puncture or laceration rate	0.93%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.99%	SAME

Skilled Nursing Facilities Near ST FRANCIS HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ST FRANCIS HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Kendal at Longwood	5:
Jeanne Jugan Residence	5:
Preferred Care at Cumberland	5:
Hcc at White Horse Village	5:
Willowbrooke Court-Granite	5:
Autumn Lake Healthcare at Calvert Manor	5:
Rosewood Gardens Rehabilitation and Nursing Center	5:
Crosslands	5:
The Health Center at The Hill at Whitemarsh	5:
Fox Subacute at South Philadelphia	5:
Masonic Village at Lafayette Hill	5:
Little Flower Manor	5:
Beaumont at Bryn Mawr	5:
Inn at Freedom Village,the	5:
Exceptional Care For Children	5:
Waverly Heights	5:
Hickory House Nursing Home	5:
Simpson House Inc	5:
Fair Acres Geriatric Center	5:
United Methodist Communities at Pitman	5:
Saint Joseph Villa	5:
Tel Hai Retirement Community	5:
Centennial Healthcare and Rehabilitation Center	5:
William Hood Dunwoody Care Ctr	5:
Willowcrest	5:
Oxford Health Center	5:
Willowbrooke Court Skd Care Center at Lima Estates	5:
Preston Residence	5:
Willowbrooke Court at Cokesbury Village	5:
Barclay Friends	5:
Shady Lane Gloucester Co Home	5:
Holy Family Home	5:
Willowbrooke Court at Country House	5:
Wesley Enhanced Living Main Line Rehab and Skd Nsg	5:
Cadia Rehabilitation Broadmeadow	5:
Wayne Center	4:
Complete Care at Hillside LLC	4:
Cadia Rehabilitation Silverside	4:
Rittenhouse Post Acute	4:
Atlas Rehabilitation and Healthcare at West Deptfor	4:
Broomall Manor	4:
Twin Pines Health Care Center	4:
Gilpin Hall	4:
Phoebe Wyncote	4:
Newark Manor Nursing Home	4:
Pocopson Home	4:
Quadrangle	4:
Monticello House	4:
Advanced Subacute Rehabilitation Center at Sewell	4:
St Francis Center For Rehabilitation and Healthcare	4:
Stonegates	4:
Providence Rehab and Hlthcare Ctratmercyfitzgerald	4:
Foulk Living	3:
Liberty Center For Rehabilitation and Nursing	3:
New Castle Health and Rehabilitation Center	3:
Springs Rehabilitation at Brandywine	3:
West Park Rehabilitation and Nursing Center	3:
Big Oak Rehabilitation and Healthcare Center	3:
Naamans Creek Country Manor	3:
Green Meadows Nursing and Rehabilitation Center	3:
Park Lane Post Acute LLC	3:
Kearsley Rehabilitation and Nursing Center	3:
Inglis House	3:
Monumentalpostacutecare at Woodside Park	3:
Continuing Care at Maris Grove	3:
St Martha Center For Rehabilitation and Healthcare	3:
Brinton Manor Nursing and Rehabilitation Center	3:
Excelcare at Wilmington LLC	3:
Rosemont Center	3:
Autumn Lake Healthcare at Southgate	3:
The Belvedere Center, Genesis Healthcare	3:
Wesley Enhanced Living at Stapeley	3:
Excelcare at Newark LLC	3:
Complete Care at Brackenville LLC	3:
Sterling Health Care and Rehab Center	3:
Millcroft Living	3:
Ivy Hill Post Acute Nursing and Rehabilitation LLC	2:
Chestnut Hill Lodge Health and Rehab Ctr	2:
Cadia Rehabilitation Pike Creek	2:
Renaissance Healthcare and Rehabilitation Center	2:
Germantown Home	2:
Laurel Square Healthcare and Rehabilitation Center	2:
York Nursing and Rehabilitation Center	2:
Tucker House Nursing and Rehabilitation Center	2:
Autumn Lake Healthcare at Memorial Bridge	2:
Westgate Hills Rehabilitation and Nursing Ctr	2:
Pike Creek Nursing and Rehabilitation Center	2:
Atlas Post Acute at Woodbury Country Club	2:
South Jersey Extended Care	2:
Pine View Healthcare and Rehabilitation Center	2:
Willow Terrace	2:
Caring Heart Rehabilitation and Nursing Center	2:
Accelerate Skilled Nursing and Rehabilitation Exto	2:
Kentmere Rehabilitation and Healthcare Center	2:
Autumn Lake Healthcare at Salem County	2:
Kutz Rehabilitation and Nursing	2:
St Monica Center For Rehabilitation and Healthcare	2:
Laurelwood Healthcare Center	2:
Majestic Center For Rehab and Sub-Acute Care	1:
Yeadon Rehabilitation and Nursing Center	1:

Medical Groups Affiliated with ST FRANCIS HOSPITAL

There are 207 doctors and 79 medical groups that are affiliated with ST FRANCIS HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with ST FRANCIS HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with ST FRANCIS HOSPITAL.