SENTARA NORFOLK GENERAL HOSPITAL Ratings and Reviews

About SENTARA NORFOLK GENERAL HOSPITAL

SENTARA NORFOLK GENERAL HOSPITAL is a Acute Care Hospitals. It is in NORFOLK, VA. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 490007. It does provide emergency services. There are 1,594 medical professionals and 213 doctor groups affiliated with the hospital. On average at SENTARA NORFOLK GENERAL HOSPITAL, emergency patients were charged $29,520. This is higher than the state average of $24,851. It is also higher than the national average of $25,828.

Quick Links to SENTARA NORFOLK GENERAL HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SENTARA NORFOLK GENERAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	80 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	15 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	10 %
Patients who reported that their nurses "Always" listened carefully to them	78 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	17 %
Patients who reported that their nurses "Always" explained things in a way they could understand	75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	19 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	13 %
Patients who reported that they "Usually" received help as soon as they wanted	27 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	62 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	24 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	85 %
Patients who "Agree" they understood their care when they left the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	52 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	47 %
Patients who "Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	36 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	66 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	61 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	9 %
Patients who reported that the area around their room was "Usually" quiet at night	30 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	19 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	73 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	76 %
Patients who reported YES, they would probably recommend the hospital	19 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of SENTARA NORFOLK GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the SENTARA NORFOLK GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for SENTARA NORFOLK GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at SENTARA NORFOLK GENERAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$15
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$76
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$250
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$14
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$13
Carrier (1 to 3 days Prior to Index Hospital Admission)	$791
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$17,103
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$25
Carrier (During Index Hospital Admission)	$2,166
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$746
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$147
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,850
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,046
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,656
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$179
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,443
Total (Complete Episode)	$29,520

Infection Rates at SENTARA NORFOLK GENERAL HOSPITAL

These measures show how often patients at SENTARA NORFOLK GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.39 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.05 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	22,678.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	24.28 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	16.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.66 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.09 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.47 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	16,561.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	26.83 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	6.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.22 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.26 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.56 / Same
SSI - Colon Surgery: Number of Procedures	238.00 / Same
SSI - Colon Surgery: Predicted Cases	7.12 / Same
SSI - Colon Surgery: Observed Cases	5.00 / Same
SSI - Colon Surgery	0.70 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	44.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.39 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.53 / Same
MRSA Bacteremia: Upper Confidence Limit	1.47 / Same
MRSA Bacteremia: Patient Days	163,537.00 / Same
MRSA Bacteremia: Predicted Cases	16.44 / Same
MRSA Bacteremia: Observed Cases	15.00 / Same
MRSA Bacteremia	0.91 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.20 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.45 / Better
Clostridium Difficile (C.Diff): Patient Days	144,762.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	72.14 / Better
Clostridium Difficile (C.Diff): Observed Cases	22.00 / Better
Clostridium Difficile (C.Diff)	0.31 / Better

How SENTARA NORFOLK GENERAL HOSPITAL Compares to Other Similar Facilities

This is how SENTARA NORFOLK GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in NORFOLK, VA

Worst Hospitals in NORFOLK, VA

Percentages of Complications and Deaths at SENTARA NORFOLK GENERAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	13%	SAME
Death rate for CABG surgery patients	2%	SAME
Death rate for COPD patients	9.2%	SAME
Death rate for heart failure patients	10.3%	SAME
Death rate for pneumonia patients	15.8%	SAME
Death rate for stroke patients	14.8%	SAME
Pressure ulcer rate	0.53%	SAME
Death rate among surgical inpatients with serious treatable complications	167.33%	SAME
Iatrogenic pneumothorax rate	0.21%	SAME
In-hospital fall with hip fracture rate	0.07%	SAME
Postoperative hemorrhage or hematoma rate	3.38%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.51%	SAME
Postoperative respiratory failure rate	13.11%	Worse
Perioperative pulmonary embolism or deep vein thrombosis rate	6.11%	Worse
Postoperative sepsis rate	6.35%	SAME
Postoperative wound dehiscence rate	1.78%	SAME
Abdominopelvic accidental puncture or laceration rate	1.9%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.29%	Worse

Skilled Nursing Facilities Near SENTARA NORFOLK GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near SENTARA NORFOLK GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Lake Prince Woods, Inc	5:
Harbor's Edge	5:
Westminster-Canterbury On Chesapeake Bay	5:
The Chesapeake	5:
Seaside Hhc @ Atlantic Shore	4:
Our Lady of Perpetual Help	4:
Riverside Lifelong Health and Rehab Smithfield	4:
Northampton Nursing and Rehabilitation Center	4:
The Newport Nursing and Rehabilitation Center	4:
Autumn Care of Chesapeake	3:
Lake Taylor Hosp	3:
Coliseum Nursing and Rehabilitation Center	3:
Regency Health and Rehabilitation Center	3:
Oak Grove Health and Rehab Center, LLC	2:
Princess Anne Health and Rehabilitation Center	2:
Portside Health and Rehab Center	2:
Kempsville Health and Rehab Center	2:
Maimonides Health Center of Virginia Beach	2:
Autumn Care of Portsmouth	2:
Thalia Gardens Rehabilitation and Nursing	2:
Autumn Care of Norfolk	2:
James River Nursing and Rehabilitation Center	2:
Hampton Health and Rehab Center, LLC	2:
Riverside Lifelong H and R Warwick Forest	2:
Bayside of Poquoson Health and Rehab	2:
York Nursing and Rehabilitation Center	2:
Nans Pointe Rehabilitation and Nursing	1:
Chesapeake Health and Rehabilitation Center	1:
Autumn Care of Suffolk	1:
Greenbrier Regional Medical Center	1:
Consulate Health Care of Windsor	1:
Rosemont Health and Rehab Center, LLC	1:
Waterside Health and Rehab Center	1:
Portsmouth Health and Rehab	1:
Birchwood Park Rehabilitation	1:
Norfolk Health and Rehabilitation Center	1:
Cypress Pointe Rehabilitation and Nursing	1:
Signature Healthcare of Norfolk	1:
Northern Cardinal Rehabilitation and Nursing	1:
Colonial Health and Rehab Center, LLC	1:
Bay Pointe Rehabilitation and Nursing	1:
Virginia Beach Healthcare and Rehab Center	1:
Bayside Health and Rehabilitation Center	1:
Consulate Health Care of Norfolk	1:
Norview Heights Rehabilitation and Nursing	1:
Waterview Health and Rehab Center	1:
Newport News Nursing and Rehab	1:
Old Dominion Rehabilitation and Nursing	1:
Jones and Cabacoy Veterans Care Center	No Data

Medical Groups Affiliated with SENTARA NORFOLK GENERAL HOSPITAL

There are 1,594 doctors and 213 medical groups that are affiliated with SENTARA NORFOLK GENERAL HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with SENTARA NORFOLK GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with SENTARA NORFOLK GENERAL HOSPITAL.