CARILION MEDICAL CENTER Ratings and Reviews

About CARILION MEDICAL CENTER

CARILION MEDICAL CENTER is a Acute Care Hospitals. It is in ROANOKE, VA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 490024. It does provide emergency services. There are 1,077 medical professionals and 114 doctor groups affiliated with the hospital. On average at CARILION MEDICAL CENTER, emergency patients were charged $28,126. This is higher than the state average of $24,851. It is also higher than the national average of $25,828.

Quick Links to CARILION MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CARILION MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	68 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	26 %
Patients who reported that their doctors "Always" communicated well	75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	19 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	72 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	22 %
Patients who reported that their doctors "Always" explained things in a way they could understand	69 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	24 %
Patients who reported that they "Always" received help as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	13 %
Patients who reported that they "Usually" received help as soon as they wanted	34 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	33 %
Patients who reported that staff "Always" explained about medicines before giving it to them	55 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	48 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	42 %
Patients who "Agree" that they understood their responsiblities in managing their health	48 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	47 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	57 %
Patients who reported that their room and bathroom were "Always" clean	65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	23 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	49 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	13 %
Patients who reported that the area around their room was "Usually" quiet at night	38 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	70 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	73 %
Patients who reported YES, they would probably recommend the hospital	22 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of CARILION MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the CARILION MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for CARILION MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at CARILION MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$19
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$19
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$328
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$14
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$12
Carrier (1 to 3 days Prior to Index Hospital Admission)	$1,007
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$13,890
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$16
Carrier (During Index Hospital Admission)	$1,678
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$804
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$200
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,039
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$881
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,831
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$104
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,284
Total (Complete Episode)	$28,126

Infection Rates at CARILION MEDICAL CENTER

These measures show how often patients at CARILION MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.33 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.99 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	18,882.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	22.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	13.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.59 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.35 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.24 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	9,334.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	14.39 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	10.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.70 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.33 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.47 / Same
SSI - Colon Surgery: Number of Procedures	324.00 / Same
SSI - Colon Surgery: Predicted Cases	9.43 / Same
SSI - Colon Surgery: Observed Cases	7.00 / Same
SSI - Colon Surgery	0.74 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.02 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	1.83 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	303.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.69 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	0.37 / Same
MRSA Bacteremia: Lower Confidence Limit	0.48 / Same
MRSA Bacteremia: Upper Confidence Limit	1.32 / Same
MRSA Bacteremia: Patient Days	181,957.00 / Same
MRSA Bacteremia: Predicted Cases	18.27 / Same
MRSA Bacteremia: Observed Cases	15.00 / Same
MRSA Bacteremia	0.82 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.43 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.72 / Better
Clostridium Difficile (C.Diff): Patient Days	163,405.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	102.81 / Better
Clostridium Difficile (C.Diff): Observed Cases	58.00 / Better
Clostridium Difficile (C.Diff)	0.56 / Better

How CARILION MEDICAL CENTER Compares to Other Similar Facilities

This is how CARILION MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in ROANOKE, VA

Worst Hospitals in ROANOKE, VA

Percentages of Complications and Deaths at CARILION MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3%	SAME
Death rate for heart attack patients	11.9%	SAME
Death rate for CABG surgery patients	2.4%	SAME
Death rate for COPD patients	9.4%	SAME
Death rate for heart failure patients	12.9%	SAME
Death rate for pneumonia patients	20.2%	SAME
Death rate for stroke patients	17.1%	Worse
Pressure ulcer rate	0.95%	Worse
Death rate among surgical inpatients with serious treatable complications	220.31%	Worse
Iatrogenic pneumothorax rate	0.2%	SAME
In-hospital fall with hip fracture rate	0.07%	SAME
Postoperative hemorrhage or hematoma rate	2.78%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.06%	SAME
Postoperative respiratory failure rate	10.29%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.69%	SAME
Postoperative sepsis rate	6.57%	SAME
Postoperative wound dehiscence rate	3.03%	SAME
Abdominopelvic accidental puncture or laceration rate	1.04%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.17%	SAME

Skilled Nursing Facilities Near CARILION MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near CARILION MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Brandon Oaks Nursing and Rehabilitation Center	5:
Our Lady of The Valley	5:
Virginia Veterans Care Center	5:
Snyder Nursing Home	5:
The Glebe	5:
Skyline Nursing and Rehabilitation Center	4:
Franklin Health and Rehabilitation Center	4:
Rocky Mount Health and Rehab Center	4:
Friendship Health and Rehab Center - South	4:
Pheasant Ridge Nursing and Rehab Center	4:
Berkshire Health and Rehabilitation Center	4:
Friendship Health and Rehab Center	4:
Brian Center of Fincastle	4:
Raleigh Court Health and Rehabilitation Center	3:
Richfield Health Center - Salem	3:
Star City Rehabilitation and Nursing	3:
Springtree Healthcare and Rehab Center	3:
Bedford Co Nursing Home	3:
Carrington Place at Botetourt Commons	3:
South Roanoke Nursing and Rehabilitation	2:
Salem Health and Rehabilitation	2:
Old Southwest Health and Rehabilitation	1:
Oakwood Health and Rehab Center	1:

Medical Groups Affiliated with CARILION MEDICAL CENTER

There are 1,077 doctors and 114 medical groups that are affiliated with CARILION MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with CARILION MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with CARILION MEDICAL CENTER.