HIGH POINT REGIONAL HEALTH SYSTEM Ratings and Reviews

About HIGH POINT REGIONAL HEALTH SYSTEM

HIGH POINT REGIONAL HEALTH SYSTEM is a Acute Care Hospitals. It is in HIGH POINT, NC. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 340004. It does provide emergency services. There are 456 medical professionals and 68 doctor groups affiliated with the hospital. On average at HIGH POINT REGIONAL HEALTH SYSTEM, emergency patients were charged $23,745. This is lower than the state average of $24,303. It is also lower than the national average of $25,828.

Quick Links to HIGH POINT REGIONAL HEALTH SYSTEM Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HIGH POINT REGIONAL HEALTH SYSTEM to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	24 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	78 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	19 %
Patients who reported that their nurses "Always" listened carefully to them	66 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	27 %
Patients who reported that their nurses "Always" explained things in a way they could understand	66 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	26 %
Patients who reported that their doctors "Always" communicated well	71 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	21 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	16 %
Patients who reported that their doctors "Always" listened carefully to them	68 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their doctors "Usually" listened carefully to them	23 %
Patients who reported that their doctors "Always" explained things in a way they could understand	63 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	26 %
Patients who reported that they "Always" received help as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	17 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	51 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	19 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	30 %
Patients who reported that staff "Always" explained about medicines before giving it to them	51 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	28 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	64 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	16 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	20 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	38 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	20 %
Patients who reported that YES, they were given information about what to do during their recovery at home	80 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	20 %
Patients who reported that YES, they did discuss whether they would need help after discharge	80 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	21 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	79 %
Patients who "Agree" they understood their care when they left the hospital	49 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	9 %
Patients who "Strongly Agree" they understood their care when they left the hospital	42 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	35 %
Patients who "Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	9 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	40 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	53 %
Patients who reported that their room and bathroom were "Always" clean	59 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	16 %
Patients who reported that their room and bathroom were "Usually" clean	25 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	49 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	16 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	13 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	29 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	58 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	9 %
Patients who reported YES, they would definitely recommend the hospital	57 %
Patients who reported YES, they would probably recommend the hospital	34 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of HIGH POINT REGIONAL HEALTH SYSTEM, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HIGH POINT REGIONAL HEALTH SYSTEM provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HIGH POINT REGIONAL HEALTH SYSTEM: Not Available

Detailed table for spending and period for patients at HIGH POINT REGIONAL HEALTH SYSTEM:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$24
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$24
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$76
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$4
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$12
Carrier (1 to 3 days Prior to Index Hospital Admission)	$732
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,263
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$14
Carrier (During Index Hospital Admission)	$1,304
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$734
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$223
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,432
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,197
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,346
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$98
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,260
Total (Complete Episode)	$23,745

Infection Rates at HIGH POINT REGIONAL HEALTH SYSTEM

These measures show how often patients at HIGH POINT REGIONAL HEALTH SYSTEM contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.20 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.21 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	8,934.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	9.14 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	5.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.55 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.43 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.51 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	9,422.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	11.81 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	10.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.85 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.42 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.54 / Same
SSI - Colon Surgery: Number of Procedures	159.00 / Same
SSI - Colon Surgery: Predicted Cases	4.37 / Same
SSI - Colon Surgery: Observed Cases	5.00 / Same
SSI - Colon Surgery	1.14 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.44 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	4.66 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	190.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.75 / Same
SSI - Abdominal Hysterectomy: Observed Cases	3.00 / Same
SSI - Abdominal Hysterectomy	1.71 / Same
MRSA Bacteremia: Lower Confidence Limit	0.48 / Same
MRSA Bacteremia: Upper Confidence Limit	2.47 / Same
MRSA Bacteremia: Patient Days	68,154.00 / Same
MRSA Bacteremia: Predicted Cases	5.06 / Same
MRSA Bacteremia: Observed Cases	6.00 / Same
MRSA Bacteremia	1.19 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.33 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.89 / Better
Clostridium Difficile (C.Diff): Patient Days	65,778.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	28.53 / Better
Clostridium Difficile (C.Diff): Observed Cases	16.00 / Better
Clostridium Difficile (C.Diff)	0.56 / Better

How HIGH POINT REGIONAL HEALTH SYSTEM Compares to Other Similar Facilities

This is how HIGH POINT REGIONAL HEALTH SYSTEM compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in HIGH POINT, NC

Worst Hospitals in HIGH POINT, NC

Percentages of Complications and Deaths at HIGH POINT REGIONAL HEALTH SYSTEM

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.1%	SAME
Death rate for heart attack patients	13.5%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	10%	SAME
Death rate for heart failure patients	13.7%	SAME
Death rate for pneumonia patients	18%	SAME
Death rate for stroke patients	16.6%	SAME
Pressure ulcer rate	0.84%	SAME
Death rate among surgical inpatients with serious treatable complications	155.35%	SAME
Iatrogenic pneumothorax rate	0.24%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.08%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.35%	SAME
Postoperative respiratory failure rate	9%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.39%	SAME
Postoperative sepsis rate	5.82%	SAME
Postoperative wound dehiscence rate	1.82%	SAME
Abdominopelvic accidental puncture or laceration rate	1.21%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.07%	SAME

Skilled Nursing Facilities Near HIGH POINT REGIONAL HEALTH SYSTEM

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HIGH POINT REGIONAL HEALTH SYSTEM ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Mountain Vista Health Park	5:
Nc State Veterans Home - Salisbury	5:
Autumn Care of Salisbury	5:
Clapp's Convalescent Nursing Home Inc	5:
Piedmont Crossing	5:
Clapps Nursing Center Inc	5:
Maryfield Nursing Home	5:
Adams Farm Living and Rehabilitation	5:
Trinity Elms	5:
River Landing at Sandy Ridge	5:
Silas Creek Rehabilitation Center	5:
Friends Homes at Guilford	5:
Piney Grove Nursing and Rehabilitation Center	5:
Alpine Health and Rehabilitation of Asheboro	4:
The Shannon Gray Rehabilitation and Recovery Center	4:
Camden Health and Rehabilitation	4:
Homestead Hills	4:
Ashton Health and Rehabilitation	4:
Arbor Acres United Methodist Retirement Community	4:
Brookridge Retirement Community	4:
Salemtowne	4:
Compass Healthcare and Rehab Rowan, LLC	3:
The Graybrier Nurs and Retirement Ct	3:
Kindred Hospital East Greensboro	3:
Whitestone A Masonic and Eastern Star Community	3:
Trinity Glen	3:
Countryside	3:
Davidson Health and Rehab Center	2:
Westchester Manor at Providence Place	2:
Bermuda Village Retirement Center	2:
Bermuda Commons Nursing and Rehabilitation Center	2:
The Oaks	2:
Linden Place Center For Nursing and Rehabilitation	2:
Heartland Living and Rehab at The Moses H Cone Mem H	2:
Universal Health Care/blumenthal	2:
Village Care of King	2:
Walnut Cove Health and Rehabilitation Center	2:
Universal Healthcare/ramseur	1:
Asheboro Rehabilitation and Healthcare Center	1:
Pine Acres Center For Nursing and Rehabilitation	1:
Lexington Health Care Center	1:
Abbotts Creek Center	1:
Magnolia Gardens Center For Nursing and Rehab	1:
Pine Ridge Health and Rehabilitation Center	1:
Westwood Health and Rehabilitation	1:
Meridian Center	1:
Cedar Hills Center For Nursing and Rehabilitation	1:
Greenhaven Health and Rehabilitation Center	1:
Maple Grove Health and Rehabilitation Center	1:
Guilford Health Care Center	1:
Piedmont Hills Center For Nursing and Rehab	1:
Willow Valley Center For Nursing and Rehab	1:
Summerstone Health and Rehabilitation Center	1:
Mill Creek Center For Nursing and Rehabilitation	1:
Oak Forest Health and Rehabilitation	1:
Universal Health Care/king	1:

Medical Groups Affiliated with HIGH POINT REGIONAL HEALTH SYSTEM

There are 456 doctors and 68 medical groups that are affiliated with HIGH POINT REGIONAL HEALTH SYSTEM.

Affiliated Doctor Groups

The list of medical professionals associated with HIGH POINT REGIONAL HEALTH SYSTEM is very long, so we have added another pages. See a list of medical professionals associated with HIGH POINT REGIONAL HEALTH SYSTEM.