UNC HOSPITALS Ratings and Reviews

About UNC HOSPITALS

UNC HOSPITALS is a Acute Care Hospitals. It is in CHAPEL HILL, NC. Its type of ownership is Government - State. The facility's Medicare ID is 340061. It does provide emergency services. There are 1,627 medical professionals and 119 doctor groups affiliated with the hospital. On average at UNC HOSPITALS, emergency patients were charged $27,611. This is higher than the state average of $24,303. It is also higher than the national average of $25,828.

Quick Links to UNC HOSPITALS Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UNC HOSPITALS to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	18 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	81 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	4 %
Patients who reported that their doctors "Usually" communicated well	15 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	87 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Always" listened carefully to them	80 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	15 %
Patients who reported that their doctors "Always" explained things in a way they could understand	75 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	60 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	47 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	30 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	12 %
Patients who reported that YES, they did discuss whether they would need help after discharge	88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	39 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	5 %
Patients who "Strongly Agree" they understood their care when they left the hospital	56 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	43 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Agree" that they understood their responsiblities in managing their health	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	55 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	33 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	62 %
Patients who reported that their room and bathroom were "Always" clean	69 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	10 %
Patients who reported that their room and bathroom were "Usually" clean	21 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	61 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	8 %
Patients who reported that the area around their room was "Usually" quiet at night	31 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	18 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	75 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	4 %
Patients who reported YES, they would definitely recommend the hospital	77 %
Patients who reported YES, they would probably recommend the hospital	19 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of UNC HOSPITALS, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UNC HOSPITALS provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UNC HOSPITALS: Not Available

Detailed table for spending and period for patients at UNC HOSPITALS:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$16
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$44
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$457
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$10
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$19
Carrier (1 to 3 days Prior to Index Hospital Admission)	$557
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$14,597
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$38
Carrier (During Index Hospital Admission)	$1,939
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$784
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$138
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,518
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,651
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,515
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$192
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,137
Total (Complete Episode)	$27,611

Infection Rates at UNC HOSPITALS

These measures show how often patients at UNC HOSPITALS contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.91 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.43 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	55,731.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	66.29 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	76.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.15 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.69 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.19 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	34,110.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	55.93 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	51.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.91 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.84 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.88 / Same
SSI - Colon Surgery: Number of Procedures	632.00 / Same
SSI - Colon Surgery: Predicted Cases	18.75 / Same
SSI - Colon Surgery: Observed Cases	24.00 / Same
SSI - Colon Surgery	1.28 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.52 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.14 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	374.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	3.53 / Same
SSI - Abdominal Hysterectomy: Observed Cases	5.00 / Same
SSI - Abdominal Hysterectomy	1.42 / Same
MRSA Bacteremia: Lower Confidence Limit	0.50 / Same
MRSA Bacteremia: Upper Confidence Limit	1.19 / Same
MRSA Bacteremia: Patient Days	275,885.00 / Same
MRSA Bacteremia: Predicted Cases	26.61 / Same
MRSA Bacteremia: Observed Cases	21.00 / Same
MRSA Bacteremia	0.79 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.42 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.62 / Better
Clostridium Difficile (C.Diff): Patient Days	247,591.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	202.40 / Better
Clostridium Difficile (C.Diff): Observed Cases	104.00 / Better
Clostridium Difficile (C.Diff)	0.51 / Better

How UNC HOSPITALS Compares to Other Similar Facilities

This is how UNC HOSPITALS compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CHAPEL HILL, NC

Worst Hospitals in CHAPEL HILL, NC

Percentages of Complications and Deaths at UNC HOSPITALS

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.3%	SAME
Death rate for heart attack patients	11%	SAME
Death rate for CABG surgery patients	3%	SAME
Death rate for COPD patients	7.1%	SAME
Death rate for heart failure patients	11.5%	SAME
Death rate for pneumonia patients	12.4%	Better
Death rate for stroke patients	12.8%	SAME
Pressure ulcer rate	1.16%	Worse
Death rate among surgical inpatients with serious treatable complications	167.48%	SAME
Iatrogenic pneumothorax rate	0.18%	SAME
In-hospital fall with hip fracture rate	0.1%	SAME
Postoperative hemorrhage or hematoma rate	1.91%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.04%	SAME
Postoperative respiratory failure rate	6.89%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.7%	SAME
Postoperative sepsis rate	4.18%	SAME
Postoperative wound dehiscence rate	1.13%	SAME
Abdominopelvic accidental puncture or laceration rate	0.62%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.95%	SAME

Skilled Nursing Facilities Near UNC HOSPITALS

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UNC HOSPITALS ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Unc Rex Rehab and Nursing Care Center of Apex	5:
Swift Creek Health Center	5:
Glenaire	5:
The Rosewood Health Center	5:
The Cedars of Chapel Hill	5:
Carol Woods	5:
Hillcrest Convalescent Center	5:
Croasdaile Village	5:
Edgewood Place at The Village at Brookwood	5:
Windsor Point Continuing Care	4:
The Arbor	4:
Parkview Health and Rehab Center	4:
The Forest at Duke Inc	4:
Rex Rehab and Nsg Care Center	3:
Hillcrest Raleigh at Crabtree Valley	3:
The Cardinal at North Hills	3:
Signature Healthcare of Chapel Hill	3:
Peak Resources - Brookshire, Inc	3:
Peak Resources - Alamance, Inc	3:
Compass Healthcare and Rehab Hawfields, Inc	3:
White Oak Manor - Burlington	3:
Sanford Health and Rehabilitation Co	2:
The Laurels of Chatham	2:
Pruitthealth-Raleigh	2:
Pettigrew Rehabilitation Center	2:
Durham Nursing and Rehabilitation Center	2:
Universal Health Care/fuquay-Varina	1:
The Laurels of Forest Glenn	1:
Siler City Center	1:
Cary Health and Rehabilitation	1:
Raleigh Rehabilitation Center	1:
Southpoint Rehabilitation and Healthcare Center	1:
Pruitthealth-Carolina Point	1:
Pruitthealth-Durham	1:
Carver Living Center	1:
Accordius Health at Rose Manor LLC	1:
Treyburn Rehabilitation Center	1:
Alamance Health Care Center	1:

Medical Groups Affiliated with UNC HOSPITALS

There are 1,627 doctors and 119 medical groups that are affiliated with UNC HOSPITALS.

Affiliated Doctor Groups

The list of medical professionals associated with UNC HOSPITALS is very long, so we have added another pages. See a list of medical professionals associated with UNC HOSPITALS.