NEW HANOVER REGIONAL MEDICAL CENTER Ratings and Reviews

About NEW HANOVER REGIONAL MEDICAL CENTER

NEW HANOVER REGIONAL MEDICAL CENTER is a Acute Care Hospitals. It is in WILMINGTON, NC. Its type of ownership is Government - Local. The facility's Medicare ID is 340141. It does provide emergency services. There are 1,020 medical professionals and 120 doctor groups affiliated with the hospital. On average at NEW HANOVER REGIONAL MEDICAL CENTER, emergency patients were charged $25,129. This is higher than the state average of $24,303. It is also lower than the national average of $25,828.

Quick Links to NEW HANOVER REGIONAL MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NEW HANOVER REGIONAL MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	18 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their nurses "Usually" listened carefully to them	21 %
Patients who reported that their nurses "Always" explained things in a way they could understand	74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	19 %
Patients who reported that their doctors "Always" communicated well	77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their doctors "Usually" listened carefully to them	17 %
Patients who reported that their doctors "Always" explained things in a way they could understand	71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	50 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	23 %
Patients who reported that they "Usually" received help as soon as they wanted	27 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	22 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	50 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	24 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	26 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	18 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	75 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	14 %
Patients who reported that YES, they did discuss whether they would need help after discharge	86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	47 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	39 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	47 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	56 %
Patients who reported that their room and bathroom were "Always" clean	54 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	22 %
Patients who reported that their room and bathroom were "Usually" clean	24 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	57 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	31 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	18 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	57 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	11 %
Patients who reported YES, they would definitely recommend the hospital	56 %
Patients who reported YES, they would probably recommend the hospital	33 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of NEW HANOVER REGIONAL MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NEW HANOVER REGIONAL MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NEW HANOVER REGIONAL MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at NEW HANOVER REGIONAL MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$17
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$31
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$96
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$13
Carrier (1 to 3 days Prior to Index Hospital Admission)	$896
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,590
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$34
Carrier (During Index Hospital Admission)	$1,670
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$740
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$169
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,913
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$872
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,631
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$106
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,337
Total (Complete Episode)	$25,129

Infection Rates at NEW HANOVER REGIONAL MEDICAL CENTER

These measures show how often patients at NEW HANOVER REGIONAL MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.85 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.62 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	27,833.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	31.10 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	37.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.19 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.72 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.49 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	18,776.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	27.60 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	29.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.05 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.92 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.09 / Same
SSI - Colon Surgery: Number of Procedures	600.00 / Same
SSI - Colon Surgery: Predicted Cases	16.25 / Same
SSI - Colon Surgery: Observed Cases	23.00 / Same
SSI - Colon Surgery	1.42 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.72 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	4.36 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	277.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.54 / Same
SSI - Abdominal Hysterectomy: Observed Cases	5.00 / Same
SSI - Abdominal Hysterectomy	1.97 / Same
MRSA Bacteremia: Lower Confidence Limit	0.36 / Same
MRSA Bacteremia: Upper Confidence Limit	1.04 / Same
MRSA Bacteremia: Patient Days	226,696.00 / Same
MRSA Bacteremia: Predicted Cases	22.13 / Same
MRSA Bacteremia: Observed Cases	14.00 / Same
MRSA Bacteremia	0.63 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.32 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.56 / Better
Clostridium Difficile (C.Diff): Patient Days	212,201.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	115.92 / Better
Clostridium Difficile (C.Diff): Observed Cases	50.00 / Better
Clostridium Difficile (C.Diff)	0.43 / Better

How NEW HANOVER REGIONAL MEDICAL CENTER Compares to Other Similar Facilities

This is how NEW HANOVER REGIONAL MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WILMINGTON, NC

Worst Hospitals in WILMINGTON, NC

Percentages of Complications and Deaths at NEW HANOVER REGIONAL MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.3%	Better
Death rate for heart attack patients	13.2%	SAME
Death rate for CABG surgery patients	5.6%	Worse
Death rate for COPD patients	12.3%	Worse
Death rate for heart failure patients	14.6%	Worse
Death rate for pneumonia patients	19.5%	SAME
Death rate for stroke patients	13.3%	SAME
Pressure ulcer rate	0.64%	SAME
Death rate among surgical inpatients with serious treatable complications	195.04%	SAME
Iatrogenic pneumothorax rate	0.2%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.62%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.29%	SAME
Postoperative respiratory failure rate	9.93%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.5%	SAME
Postoperative sepsis rate	5.78%	SAME
Postoperative wound dehiscence rate	3.4%	SAME
Abdominopelvic accidental puncture or laceration rate	0.82%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.04%	SAME

Skilled Nursing Facilities Near NEW HANOVER REGIONAL MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NEW HANOVER REGIONAL MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Cypress Pointe Rehabilitation Center	5:
The Laurels of Pender	5:
Bradley Creek Health Center	4:
Trinity Grove	3:
Brunswick Cove Nursing Center	2:
Accordius Health at Wilmington	2:
Liberty Commons Rehabilitation Center	2:
Davis Health and Wellness Ctr at Cambridge Villag	2:
Davis Health Care Center	2:
Northchase Nursing and Rehabilitation Center	2:
Woodbury Wellness Center Inc	2:
Liberty Commons Nrsg and Rehab Cntr of Southport LLC	1:
Univerasl Health Care/brunswick	1:
Autumn Care of Myrtle Grove	1:
Azalea Health and Rehab Center	1:
Peak Resources-Wilmington, Inc	1:
Pender Memorial Hosp Snf	1:

Medical Groups Affiliated with NEW HANOVER REGIONAL MEDICAL CENTER

There are 1,020 doctors and 120 medical groups that are affiliated with NEW HANOVER REGIONAL MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with NEW HANOVER REGIONAL MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with NEW HANOVER REGIONAL MEDICAL CENTER.