ST FRANCIS-DOWNTOWN Ratings and Reviews

About ST FRANCIS-DOWNTOWN

ST FRANCIS-DOWNTOWN is a Acute Care Hospitals. It is in GREENVILLE, SC. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 420023. It does provide emergency services. There are 781 medical professionals and 179 doctor groups affiliated with the hospital. On average at ST FRANCIS-DOWNTOWN, emergency patients were charged $24,648. This is lower than the state average of $25,644. It is also lower than the national average of $25,828.

Quick Links to ST FRANCIS-DOWNTOWN Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ST FRANCIS-DOWNTOWN to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	86 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	11 %
Patients who reported that their nurses "Always" listened carefully to them	75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	20 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	16 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	77 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	17 %
Patients who reported that their doctors "Always" explained things in a way they could understand	73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	64 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	24 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	64 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	25 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	64 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	23 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	17 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	45 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	19 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	38 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	55 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	44 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Agree" that they understood their responsiblities in managing their health	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	54 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	32 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	62 %
Patients who reported that their room and bathroom were "Always" clean	63 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	15 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	59 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	10 %
Patients who reported that the area around their room was "Usually" quiet at night	31 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	18 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	75 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	78 %
Patients who reported YES, they would probably recommend the hospital	17 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of ST FRANCIS-DOWNTOWN, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ST FRANCIS-DOWNTOWN provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ST FRANCIS-DOWNTOWN: Not Available

Detailed table for spending and period for patients at ST FRANCIS-DOWNTOWN:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$14
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$46
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$35
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$675
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,733
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$29
Carrier (During Index Hospital Admission)	$1,264
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$927
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$295
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,015
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$838
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,359
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$141
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,258
Total (Complete Episode)	$24,648

Infection Rates at ST FRANCIS-DOWNTOWN

These measures show how often patients at ST FRANCIS-DOWNTOWN contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.37 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.39 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	11,706.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	11.87 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	9.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.76 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.22 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.98 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	11,606.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	14.20 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	7.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.49 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.42 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.15 / Same
SSI - Colon Surgery: Number of Procedures	228.00 / Same
SSI - Colon Surgery: Predicted Cases	5.81 / Same
SSI - Colon Surgery: Observed Cases	6.00 / Same
SSI - Colon Surgery	1.03 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.34 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.64 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	261.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.24 / Same
SSI - Abdominal Hysterectomy: Observed Cases	3.00 / Same
SSI - Abdominal Hysterectomy	1.34 / Same
MRSA Bacteremia: Lower Confidence Limit	0.59 / Same
MRSA Bacteremia: Upper Confidence Limit	2.24 / Same
MRSA Bacteremia: Patient Days	98,193.00 / Same
MRSA Bacteremia: Predicted Cases	7.39 / Same
MRSA Bacteremia: Observed Cases	9.00 / Same
MRSA Bacteremia	1.22 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.14 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.40 / Better
Clostridium Difficile (C.Diff): Patient Days	92,934.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	57.24 / Better
Clostridium Difficile (C.Diff): Observed Cases	14.00 / Better
Clostridium Difficile (C.Diff)	0.25 / Better

How ST FRANCIS-DOWNTOWN Compares to Other Similar Facilities

This is how ST FRANCIS-DOWNTOWN compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in GREENVILLE, SC

Worst Hospitals in GREENVILLE, SC

Percentages of Complications and Deaths at ST FRANCIS-DOWNTOWN

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.2%	SAME
Death rate for heart attack patients	13.2%	SAME
Death rate for CABG surgery patients	2.9%	SAME
Death rate for COPD patients	11.4%	SAME
Death rate for heart failure patients	14.1%	SAME
Death rate for pneumonia patients	19.1%	SAME
Death rate for stroke patients	14.5%	SAME
Pressure ulcer rate	0.29%	SAME
Death rate among surgical inpatients with serious treatable complications	186.28%	SAME
Iatrogenic pneumothorax rate	0.22%	SAME
In-hospital fall with hip fracture rate	0.11%	SAME
Postoperative hemorrhage or hematoma rate	2.02%	SAME
Postoperative acute kidney injury requiring dialysis rate	0.96%	SAME
Postoperative respiratory failure rate	10.15%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.97%	SAME
Postoperative sepsis rate	8.41%	Worse
Postoperative wound dehiscence rate	1.6%	SAME
Abdominopelvic accidental puncture or laceration rate	0.86%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.01%	SAME

Skilled Nursing Facilities Near ST FRANCIS-DOWNTOWN

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ST FRANCIS-DOWNTOWN ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Piedmont Post-Acute	5:
Presbyterian Home of Sc - Foothills	5:
Nhc Healthcare - Mauldin	5:
The Arboretum at The Woodlands	5:
Rosecrest Rehabilitation and Healthcare Center	5:
Nhc Healthcare - Laurens	4:
Nhc Healthcare - Anderson	4:
Nhc Healthcare - Greenville	4:
Heartland Health Care Center - Greenville East	4:
Brushy Creek Post Acute	4:
Fleetwood Post-Acute	3:
Powdersville Post-Acute	3:
Pruitthealth - Pickens	3:
Manna Post Acute	3:
Golden Age Operations	3:
River Falls Post Acute	3:
Martha Franks Baptist Retirement Center	2:
Linley Park Post Acute	2:
Carlyle Senior Care of Fountain Inn	2:
Woodruff Manor	2:
Promedica Skilled Nursing and Reh- Greenville West	2:
Linville Court at The Cascades Verdae	2:
Magnolia Manor - Greenville	2:
The Gables of Pelham Skilled Nursing and Rehab	2:
Chandler Creek Post Acute	2:
Condor Health Anderson	1:
Simpsonville Post Acute	1:
Southpointe Healthcare and Rehabilitation	1:
West Village Post Acute	1:
Patewood Post Acute	1:
Rolling Green Village	1:
Greenville Post Acute	1:
Valley Falls Terrace	1:
Magnolia Manor - Inman	1:
Lake Emory Post Acute Care	1:
Inman Healthcare	1:

Medical Groups Affiliated with ST FRANCIS-DOWNTOWN

There are 781 doctors and 179 medical groups that are affiliated with ST FRANCIS-DOWNTOWN.

Affiliated Doctor Groups

The list of medical professionals associated with ST FRANCIS-DOWNTOWN is very long, so we have added another pages. See a list of medical professionals associated with ST FRANCIS-DOWNTOWN.