MEDICAL CENTER, NAVICENT HEALTH (THE) Ratings and Reviews

About MEDICAL CENTER, NAVICENT HEALTH (THE)

MEDICAL CENTER, NAVICENT HEALTH (THE) is a Acute Care Hospitals. It is in MACON, GA. Its type of ownership is Government - Hospital District or Authority. The facility's Medicare ID is 110107. It does provide emergency services. There are 711 medical professionals and 231 doctor groups affiliated with the hospital. On average at MEDICAL CENTER, NAVICENT HEALTH (THE), emergency patients were charged $29,198. This is higher than the state average of $25,162. It is also higher than the national average of $25,828.

Quick Links to MEDICAL CENTER, NAVICENT HEALTH (THE) Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MEDICAL CENTER, NAVICENT HEALTH (THE) to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	65 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	11 %
Patients who reported that their nurses "Usually" communicated well	24 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	74 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	9 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	17 %
Patients who reported that their nurses "Always" listened carefully to them	61 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	12 %
Patients who reported that their nurses "Usually" listened carefully to them	27 %
Patients who reported that their nurses "Always" explained things in a way they could understand	61 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	13 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	26 %
Patients who reported that their doctors "Always" communicated well	70 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	9 %
Patients who reported that their doctors "Usually" communicated well	21 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	76 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	18 %
Patients who reported that their doctors "Always" listened carefully to them	67 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	10 %
Patients who reported that their doctors "Usually" listened carefully to them	23 %
Patients who reported that their doctors "Always" explained things in a way they could understand	65 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	24 %
Patients who reported that they "Always" received help as soon as they wanted	46 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	27 %
Patients who reported that they "Usually" received help as soon as they wanted	27 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	48 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	24 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	28 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	45 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	30 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	50 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	30 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	65 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	18 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	36 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	23 %
Patients who reported that YES, they were given information about what to do during their recovery at home	77 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	24 %
Patients who reported that YES, they did discuss whether they would need help after discharge	76 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	21 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	79 %
Patients who "Agree" they understood their care when they left the hospital	50 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	11 %
Patients who "Strongly Agree" they understood their care when they left the hospital	39 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	14 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	33 %
Patients who "Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	9 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	41 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	9 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	44 %
Patients who reported that their room and bathroom were "Always" clean	57 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	17 %
Patients who reported that their room and bathroom were "Usually" clean	26 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	57 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	11 %
Patients who reported that the area around their room was "Usually" quiet at night	32 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	19 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	59 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	12 %
Patients who reported YES, they would definitely recommend the hospital	57 %
Patients who reported YES, they would probably recommend the hospital	31 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MEDICAL CENTER, NAVICENT HEALTH (THE), Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MEDICAL CENTER, NAVICENT HEALTH (THE) provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MEDICAL CENTER, NAVICENT HEALTH (THE): Not Available

Detailed table for spending and period for patients at MEDICAL CENTER, NAVICENT HEALTH (THE):

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$21
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$32
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$258
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$5
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$13
Carrier (1 to 3 days Prior to Index Hospital Admission)	$963
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$13,561
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$35
Carrier (During Index Hospital Admission)	$1,924
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$799
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$202
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$5,490
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$957
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,117
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$169
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,654
Total (Complete Episode)	$29,198

Infection Rates at MEDICAL CENTER, NAVICENT HEALTH (THE)

These measures show how often patients at MEDICAL CENTER, NAVICENT HEALTH (THE) contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.77 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.54 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	23,590.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	29.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	32.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.10 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.26 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.71 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	20,126.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	33.87 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	15.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.44 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.65 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.29 / Same
SSI - Colon Surgery: Number of Procedures	256.00 / Same
SSI - Colon Surgery: Predicted Cases	7.79 / Same
SSI - Colon Surgery: Observed Cases	10.00 / Same
SSI - Colon Surgery	1.28 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.50 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.81 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	262.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.53 / Same
SSI - Abdominal Hysterectomy: Observed Cases	4.00 / Same
SSI - Abdominal Hysterectomy	1.58 / Same
MRSA Bacteremia: Lower Confidence Limit	0.44 / Same
MRSA Bacteremia: Upper Confidence Limit	1.22 / Same
MRSA Bacteremia: Patient Days	182,902.00 / Same
MRSA Bacteremia: Predicted Cases	19.91 / Same
MRSA Bacteremia: Observed Cases	15.00 / Same
MRSA Bacteremia	0.75 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.44 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.79 / Better
Clostridium Difficile (C.Diff): Patient Days	159,119.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	77.45 / Better
Clostridium Difficile (C.Diff): Observed Cases	46.00 / Better
Clostridium Difficile (C.Diff)	0.59 / Better

How MEDICAL CENTER, NAVICENT HEALTH (THE) Compares to Other Similar Facilities

This is how MEDICAL CENTER, NAVICENT HEALTH (THE) compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MACON, GA

Worst Hospitals in MACON, GA

Percentages of Complications and Deaths at MEDICAL CENTER, NAVICENT HEALTH (THE)

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.9%	SAME
Death rate for heart attack patients	14.1%	SAME
Death rate for CABG surgery patients	3.5%	SAME
Death rate for COPD patients	11.4%	SAME
Death rate for heart failure patients	9.5%	SAME
Death rate for pneumonia patients	17.9%	SAME
Death rate for stroke patients	15.1%	SAME
Pressure ulcer rate	0.67%	SAME
Death rate among surgical inpatients with serious treatable complications	205.97%	Worse
Iatrogenic pneumothorax rate	0.33%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.84%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.46%	SAME
Postoperative respiratory failure rate	9.4%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	5.1%	SAME
Postoperative sepsis rate	7.7%	SAME
Postoperative wound dehiscence rate	2.52%	SAME
Abdominopelvic accidental puncture or laceration rate	2.11%	Worse
CMS Medicare PSI 90: Patient safety and adverse events composite	1.29%	Worse

Skilled Nursing Facilities Near MEDICAL CENTER, NAVICENT HEALTH (THE)

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MEDICAL CENTER, NAVICENT HEALTH (THE) ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Zebulon Park Health and Rehabilitation	5:
Atrium Health Navicent Baldwin	5:
Church Home Rehabilitation and Healthcare	4:
The Lodge	4:
Warner Robins Rehabilitation Center	4:
Medical Management Health and Rehab Center	4:
Pruitthealth - Peake	4:
Autumn Lane Health and Rehabilitation	4:
Lynn Haven Health and Rehabilitation	4:
Fort Valley Health and Rehab	3:
Southern Pines	3:
Archway Transitional Care Center	3:
Pruitthealth - Forsyth	3:
Roberta Health and Rehab	2:
Pruitthealth - Macon	2:
Eastview Nursing Center	2:
Bolingreen Health and Rehabilitation	2:
Chaplinwood Nursing Home	2:
Pruitthealth - Monroe	2:
Jeffersonville Care Center LLC	1:
Fountain Blue Rehab and Nursing	1:
Cherry Blossom Health and Rehabilitation	1:
Macon Rehabilitation and Healthcare	1:
Pruitthealth - Eastside	1:
Carlyle Place	1:
Bostick Nursing Center	1:
Green Acres Health and Rehabilitation	1:

Medical Groups Affiliated with MEDICAL CENTER, NAVICENT HEALTH (THE)

There are 711 doctors and 231 medical groups that are affiliated with MEDICAL CENTER, NAVICENT HEALTH (THE).

Affiliated Doctor Groups

The list of medical professionals associated with MEDICAL CENTER, NAVICENT HEALTH (THE) is very long, so we have added another pages. See a list of medical professionals associated with MEDICAL CENTER, NAVICENT HEALTH (THE).