SHANDS JACKSONVILLE Ratings and Reviews

About SHANDS JACKSONVILLE

SHANDS JACKSONVILLE is a Acute Care Hospitals. It is in JACKSONVILLE, FL. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 100001. It does provide emergency services. There are 697 medical professionals and 111 doctor groups affiliated with the hospital. On average at SHANDS JACKSONVILLE, emergency patients were charged $26,695. This is higher than the state average of $25,576. It is also higher than the national average of $25,828.

Quick Links to SHANDS JACKSONVILLE Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SHANDS JACKSONVILLE to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	8 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	19 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	81 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	13 %
Patients who reported that their doctors "Always" listened carefully to them	72 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	69 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	16 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	17 %
Patients who reported that YES, they did discuss whether they would need help after discharge	83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	8 %
Patients who "Strongly Agree" they understood their care when they left the hospital	44 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	37 %
Patients who "Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	42 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	51 %
Patients who reported that their room and bathroom were "Always" clean	68 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	15 %
Patients who reported that their room and bathroom were "Usually" clean	17 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	56 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	13 %
Patients who reported that the area around their room was "Usually" quiet at night	31 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	12 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	66 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	10 %
Patients who reported YES, they would definitely recommend the hospital	64 %
Patients who reported YES, they would probably recommend the hospital	26 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of SHANDS JACKSONVILLE, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the SHANDS JACKSONVILLE provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for SHANDS JACKSONVILLE: Not Available

Detailed table for spending and period for patients at SHANDS JACKSONVILLE:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$16
Hospice (1 to 3 days Prior to Index Hospital Admission)	$2
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$18
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$100
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$20
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$20
Carrier (1 to 3 days Prior to Index Hospital Admission)	$711
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,669
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$33
Carrier (During Index Hospital Admission)	$1,523
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$592
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$226
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,299
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$979
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,827
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$169
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,489
Total (Complete Episode)	$26,695

Infection Rates at SHANDS JACKSONVILLE

These measures show how often patients at SHANDS JACKSONVILLE contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.48 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.44 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	12,807.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	15.07 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	13.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.86 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.20 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.02 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	6,903.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	12.30 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	6.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.49 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.25 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.53 / Same
SSI - Colon Surgery: Number of Procedures	218.00 / Same
SSI - Colon Surgery: Predicted Cases	7.25 / Same
SSI - Colon Surgery: Observed Cases	5.00 / Same
SSI - Colon Surgery	0.69 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.14 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.72 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	252.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.43 / Same
SSI - Abdominal Hysterectomy: Observed Cases	2.00 / Same
SSI - Abdominal Hysterectomy	0.82 / Same
MRSA Bacteremia: Lower Confidence Limit	0.89 / Same
MRSA Bacteremia: Upper Confidence Limit	2.07 / Same
MRSA Bacteremia: Patient Days	180,057.00 / Same
MRSA Bacteremia: Predicted Cases	15.84 / Same
MRSA Bacteremia: Observed Cases	22.00 / Same
MRSA Bacteremia	1.39 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.21 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.45 / Better
Clostridium Difficile (C.Diff): Patient Days	172,845.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	80.79 / Better
Clostridium Difficile (C.Diff): Observed Cases	25.00 / Better
Clostridium Difficile (C.Diff)	0.31 / Better

How SHANDS JACKSONVILLE Compares to Other Similar Facilities

This is how SHANDS JACKSONVILLE compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in JACKSONVILLE, FL

Worst Hospitals in JACKSONVILLE, FL

Percentages of Complications and Deaths at SHANDS JACKSONVILLE

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	12.3%	SAME
Death rate for CABG surgery patients	2.1%	SAME
Death rate for COPD patients	7.2%	SAME
Death rate for heart failure patients	9.5%	SAME
Death rate for pneumonia patients	16.2%	SAME
Death rate for stroke patients	14.5%	SAME
Pressure ulcer rate	0.33%	SAME
Death rate among surgical inpatients with serious treatable complications	155.5%	SAME
Iatrogenic pneumothorax rate	0.18%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	1.93%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.22%	SAME
Postoperative respiratory failure rate	7.71%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.22%	SAME
Postoperative sepsis rate	7.3%	SAME
Postoperative wound dehiscence rate	1.73%	SAME
Abdominopelvic accidental puncture or laceration rate	1.38%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.02%	SAME

Skilled Nursing Facilities Near SHANDS JACKSONVILLE

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near SHANDS JACKSONVILLE ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Westminster St Augustine	5:
Isle Healthcare and Rehabilitation Center	5:
Middleburg Rehabilitation and Nursing Center	5:
Westminster Woods On Julington Creek	5:
Life Care Center of Orange Park	5:
River Garden Hebrew Home For The Aged	5:
Vicar's Landing Nursing Home	5:
Woodland Grove Healthcare and Rehabilitation Center	5:
Taylor Care Center	5:
Vivo Healthcare Normandy	5:
Park Ridge Nursing Center	5:
Shands Jacksonville Medical Center	5:
Fleet Landing	5:
The Pavilion at Jacksonville	5:
River City Nursing and Rehab Center	5:
Pruitthealth - Fleming Island	4:
Bartram Crossing	4:
Orange Park Rehabilitation and Nursing Center	4:
Moosehaven	4:
Life Care Center at Wells Crossing	4:
Avante Villa at Jacksonville Beach Inc	4:
Westside Oaks Rehabilitation and Nursing Center	4:
Dolphin Pointe Health Care Center	4:
North Bank Center For Rehabilitation and Healing	4:
Fountains Rehabilitation at Mill Cove	4:
Jacksonville Nursing and Rehab Center	4:
Lanier Rehabilitation Center	4:
Fernandina Beach Rehabilitation and Nursing Center	4:
Life Care Center of Hilliard	4:
Oak View Health and Rehabilitation Center	3:
Aspire at San Jose	3:
Regents Park of Jacksonville	3:
Life Care Center of Jacksonville	3:
Cypress Village	3:
Vivo Healthcare University	3:
University Crossing	3:
First Coast Health and Rehabilitation Center	3:
Aspire at Green Cove Springs	2:
Aspire at Orange Park	2:
Vivo Healthcare Orange Park	2:
Aspire at Jacksonville	2:
Riverwood Center	2:
Fouraker Hills Rehab and Nursing Center	2:
Jacksonville Center For Rehabilitation and Healthc	2:
Lakeside Center For Rehabilitation and Healing	2:
The Terrace of Jacksonville	1:
Cedar Hill Nursing and Rehab Center	1:
Palm Garden of Jacksonville	1:
Ascension Living St. Catherine Laboure' Place	1:
Harts Harbor Health Care Center	1:

Medical Groups Affiliated with SHANDS JACKSONVILLE

There are 697 doctors and 111 medical groups that are affiliated with SHANDS JACKSONVILLE.

Affiliated Doctor Groups

The list of medical professionals associated with SHANDS JACKSONVILLE is very long, so we have added another pages. See a list of medical professionals associated with SHANDS JACKSONVILLE.