HCA FLORIDA MEMORIAL HOSPITAL Ratings and Reviews

About HCA FLORIDA MEMORIAL HOSPITAL

HCA FLORIDA MEMORIAL HOSPITAL is a Acute Care Hospitals. It is in JACKSONVILLE, FL. Its type of ownership is Proprietary. The facility's Medicare ID is 100179. It does provide emergency services. There are 408 medical professionals and 157 doctor groups affiliated with the hospital. On average at HCA FLORIDA MEMORIAL HOSPITAL, emergency patients were charged $28,525. This is higher than the state average of $25,576. It is also higher than the national average of $25,828.

Quick Links to HCA FLORIDA MEMORIAL HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HCA FLORIDA MEMORIAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	8 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	66 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	73 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	9 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	10 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	69 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	18 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	18 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	53 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	28 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	38 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	42 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	21 %
Patients who reported that YES, they were given information about what to do during their recovery at home	79 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	22 %
Patients who reported that YES, they did discuss whether they would need help after discharge	78 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	20 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	80 %
Patients who "Agree" they understood their care when they left the hospital	44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	9 %
Patients who "Strongly Agree" they understood their care when they left the hospital	47 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	40 %
Patients who "Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	10 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	47 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	54 %
Patients who reported that their room and bathroom were "Always" clean	65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	16 %
Patients who reported that their room and bathroom were "Usually" clean	19 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	62 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	26 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	14 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	64 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	12 %
Patients who reported YES, they would definitely recommend the hospital	64 %
Patients who reported YES, they would probably recommend the hospital	24 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of HCA FLORIDA MEMORIAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HCA FLORIDA MEMORIAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HCA FLORIDA MEMORIAL HOSPITAL: Not Available

Detailed table for spending and period for patients at HCA FLORIDA MEMORIAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$20
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$60
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$191
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$25
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$828
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,294
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$22
Carrier (During Index Hospital Admission)	$1,859
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$709
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$172
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$5,706
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$878
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,750
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$128
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,876
Total (Complete Episode)	$28,525

Infection Rates at HCA FLORIDA MEMORIAL HOSPITAL

These measures show how often patients at HCA FLORIDA MEMORIAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.01 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.46 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	10,306.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	10.74 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.09 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	-- / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.33 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	7,024.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	8.98 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.00 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.09 / Better
SSI - Colon Surgery: Upper Confidence Limit	0.91 / Better
SSI - Colon Surgery: Number of Procedures	291.00 / Better
SSI - Colon Surgery: Predicted Cases	8.99 / Better
SSI - Colon Surgery: Observed Cases	3.00 / Better
SSI - Colon Surgery	0.33 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	65.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.57 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.57 / Same
MRSA Bacteremia: Upper Confidence Limit	2.13 / Same
MRSA Bacteremia: Patient Days	92,643.00 / Same
MRSA Bacteremia: Predicted Cases	7.77 / Same
MRSA Bacteremia: Observed Cases	9.00 / Same
MRSA Bacteremia	1.16 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.03 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.19 / Better
Clostridium Difficile (C.Diff): Patient Days	90,787.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	59.29 / Better
Clostridium Difficile (C.Diff): Observed Cases	5.00 / Better
Clostridium Difficile (C.Diff)	0.08 / Better

How HCA FLORIDA MEMORIAL HOSPITAL Compares to Other Similar Facilities

This is how HCA FLORIDA MEMORIAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in JACKSONVILLE, FL

Worst Hospitals in JACKSONVILLE, FL

Percentages of Complications and Deaths at HCA FLORIDA MEMORIAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.4%	SAME
Death rate for heart attack patients	12.6%	SAME
Death rate for CABG surgery patients	2.3%	SAME
Death rate for COPD patients	12.5%	SAME
Death rate for heart failure patients	11.9%	SAME
Death rate for pneumonia patients	19.6%	SAME
Death rate for stroke patients	13%	SAME
Pressure ulcer rate	0.31%	SAME
Death rate among surgical inpatients with serious treatable complications	120.59%	Better
Iatrogenic pneumothorax rate	0.19%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	1.77%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.21%	SAME
Postoperative respiratory failure rate	14.4%	Worse
Perioperative pulmonary embolism or deep vein thrombosis rate	2.63%	SAME
Postoperative sepsis rate	5.48%	SAME
Postoperative wound dehiscence rate	1.77%	SAME
Abdominopelvic accidental puncture or laceration rate	0.71%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.99%	SAME

Skilled Nursing Facilities Near HCA FLORIDA MEMORIAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HCA FLORIDA MEMORIAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

The NursingHomeDatabase database does not show any skilled nursing facilities nearby.

Medical Groups Affiliated with HCA FLORIDA MEMORIAL HOSPITAL

There are 408 doctors and 157 medical groups that are affiliated with HCA FLORIDA MEMORIAL HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with HCA FLORIDA MEMORIAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with HCA FLORIDA MEMORIAL HOSPITAL.