WINTER HAVEN HOSPITAL Ratings and Reviews

About WINTER HAVEN HOSPITAL

WINTER HAVEN HOSPITAL is a Acute Care Hospitals. It is in WINTER HAVEN, FL. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 100052. It does provide emergency services. There are 363 medical professionals and 145 doctor groups affiliated with the hospital. On average at WINTER HAVEN HOSPITAL, emergency patients were charged $26,648. This is higher than the state average of $25,576. It is also higher than the national average of $25,828.

Quick Links to WINTER HAVEN HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for WINTER HAVEN HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	23 %
Patients who reported that their doctors "Always" communicated well	71 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	21 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their doctors "Usually" listened carefully to them	22 %
Patients who reported that their doctors "Always" explained things in a way they could understand	65 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	25 %
Patients who reported that they "Always" received help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	11 %
Patients who reported that they "Usually" received help as soon as they wanted	30 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	62 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	11 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	45 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	17 %
Patients who reported that YES, they were given information about what to do during their recovery at home	83 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	18 %
Patients who reported that YES, they did discuss whether they would need help after discharge	82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	16 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	84 %
Patients who "Agree" they understood their care when they left the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	8 %
Patients who "Strongly Agree" they understood their care when they left the hospital	46 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	39 %
Patients who "Agree" that they understood their responsiblities in managing their health	47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	53 %
Patients who reported that their room and bathroom were "Always" clean	71 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	9 %
Patients who reported that their room and bathroom were "Usually" clean	20 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	51 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	15 %
Patients who reported that the area around their room was "Usually" quiet at night	34 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	66 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	65 %
Patients who reported YES, they would probably recommend the hospital	28 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of WINTER HAVEN HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the WINTER HAVEN HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for WINTER HAVEN HOSPITAL: Not Available

Detailed table for spending and period for patients at WINTER HAVEN HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$19
Hospice (1 to 3 days Prior to Index Hospital Admission)	$3
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$59
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$67
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$47
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$10
Carrier (1 to 3 days Prior to Index Hospital Admission)	$703
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,569
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$31
Carrier (During Index Hospital Admission)	$1,492
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$797
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$312
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,173
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$788
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$5,755
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$138
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,685
Total (Complete Episode)	$26,648

Infection Rates at WINTER HAVEN HOSPITAL

These measures show how often patients at WINTER HAVEN HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.31 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.26 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	11,532.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	12.04 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	8.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.66 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.16 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.71 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	15,206.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	19.40 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	7.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.36 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.28 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.13 / Same
SSI - Colon Surgery: Number of Procedures	181.00 / Same
SSI - Colon Surgery: Predicted Cases	4.53 / Same
SSI - Colon Surgery: Observed Cases	4.00 / Same
SSI - Colon Surgery	0.88 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	34.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.30 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.10 / Same
MRSA Bacteremia: Upper Confidence Limit	1.02 / Same
MRSA Bacteremia: Patient Days	113,261.00 / Same
MRSA Bacteremia: Predicted Cases	8.00 / Same
MRSA Bacteremia: Observed Cases	3.00 / Same
MRSA Bacteremia	0.38 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.22 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.56 / Better
Clostridium Difficile (C.Diff): Patient Days	108,589.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	47.60 / Better
Clostridium Difficile (C.Diff): Observed Cases	17.00 / Better
Clostridium Difficile (C.Diff)	0.36 / Better

How WINTER HAVEN HOSPITAL Compares to Other Similar Facilities

This is how WINTER HAVEN HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WINTER HAVEN, FL

Worst Hospitals in WINTER HAVEN, FL

Percentages of Complications and Deaths at WINTER HAVEN HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	14.8%	SAME
Death rate for CABG surgery patients	2.5%	SAME
Death rate for COPD patients	10.5%	SAME
Death rate for heart failure patients	15.1%	Worse
Death rate for pneumonia patients	24.4%	Worse
Death rate for stroke patients	14.5%	SAME
Pressure ulcer rate	0.25%	SAME
Death rate among surgical inpatients with serious treatable complications	178.36%	SAME
Iatrogenic pneumothorax rate	0.36%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.87%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.43%	SAME
Postoperative respiratory failure rate	8.43%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.82%	SAME
Postoperative sepsis rate	6.49%	SAME
Postoperative wound dehiscence rate	1.81%	SAME
Abdominopelvic accidental puncture or laceration rate	1.09%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.97%	SAME

Skilled Nursing Facilities Near WINTER HAVEN HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near WINTER HAVEN HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
The Manor at Carpenters	5:
Hunters Creek Nursing and Rehab Center	5:
Solaris Healthcare Plant City	4:
Florida Presbyterian Homes Inc	4:
The Terrace of Kissimmee	4:
Bartow Center	3:
Life Care Center of Winter Haven	3:
Astoria Health and Rehabilitation Center	3:
Spring Lake Rehabilitation Center	3:
Vivo Healthcare Winter Haven	3:
Oak Haven Rehab and Nursing Center	3:
Lakeland Nursing and Rehabilitation	3:
Bedrock Rehabilitation and Nursing Center at Wedge	3:
Haines City Rehabilitation and Nursing Center	3:
Breezy Hills Rehab and Care Center	3:
Kissimmee Health and Rehabilitation Center	3:
Solaris Healthcare Celebration	3:
Groves Center	2:
Highlands Lake Center	2:
Palm Garden of Winter Haven	2:
Winter Haven Health and Rehabilitation Center	2:
Lakeland Hills Center	2:
Valencia Hills Health and Rehabilitation Center	2:
The Club at Lake Gibson	2:
Davenport Nursing and Rehab Center	2:
The Terrace of St Cloud	2:
Kissimmee Nursing and Rehabilitation Center	2:
Lake Wales Wellness and Rehabilitation Center	1:
Scott Lake Health and Rehabilitation Center	1:
Bridgewalk On Harden Health and Rehabilitation, Ll	1:
Lake Mariam Health and Rehabilitation Center	1:
Charming Lakes Rehab	1:
The Good Samaritan Society-Kissimmee Village	1:
Aspire at Kissimmee Gardens	1:

Medical Groups Affiliated with WINTER HAVEN HOSPITAL

There are 363 doctors and 145 medical groups that are affiliated with WINTER HAVEN HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with WINTER HAVEN HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with WINTER HAVEN HOSPITAL.