TENNOVA HEALTH CARE-CLEVELAND Ratings and Reviews

About TENNOVA HEALTH CARE-CLEVELAND

TENNOVA HEALTH CARE-CLEVELAND is a Acute Care Hospitals. It is in CLEVELAND, TN. Its type of ownership is Proprietary. The facility's Medicare ID is 440185. It does provide emergency services. There are 225 medical professionals and 79 doctor groups affiliated with the hospital. On average at TENNOVA HEALTH CARE-CLEVELAND, emergency patients were charged $23,271. This is lower than the state average of $26,102. It is also lower than the national average of $25,828.

Quick Links to TENNOVA HEALTH CARE-CLEVELAND Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for TENNOVA HEALTH CARE-CLEVELAND to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	8 %
Patients who reported that their nurses "Usually" communicated well	22 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	79 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	67 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	64 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	26 %
Patients who reported that their doctors "Always" communicated well	70 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	22 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	79 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their doctors "Usually" listened carefully to them	22 %
Patients who reported that their doctors "Always" explained things in a way they could understand	64 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	25 %
Patients who reported that they "Always" received help as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	17 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	48 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	17 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	54 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	28 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	18 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	67 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	15 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	19 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	20 %
Patients who reported that YES, they were given information about what to do during their recovery at home	80 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	23 %
Patients who reported that YES, they did discuss whether they would need help after discharge	77 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	17 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	83 %
Patients who "Agree" they understood their care when they left the hospital	52 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	11 %
Patients who "Strongly Agree" they understood their care when they left the hospital	37 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	54 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	13 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	33 %
Patients who "Agree" that they understood their responsiblities in managing their health	55 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	9 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	36 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	10 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	44 %
Patients who reported that their room and bathroom were "Always" clean	55 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	21 %
Patients who reported that their room and bathroom were "Usually" clean	24 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	60 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	11 %
Patients who reported that the area around their room was "Usually" quiet at night	29 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	18 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	28 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	54 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	13 %
Patients who reported YES, they would definitely recommend the hospital	48 %
Patients who reported YES, they would probably recommend the hospital	39 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of TENNOVA HEALTH CARE-CLEVELAND, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the TENNOVA HEALTH CARE-CLEVELAND provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for TENNOVA HEALTH CARE-CLEVELAND: Not Available

Detailed table for spending and period for patients at TENNOVA HEALTH CARE-CLEVELAND:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$25
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$5
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$103
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$7
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$716
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,554
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$32
Carrier (During Index Hospital Admission)	$1,404
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$833
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$256
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,838
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$737
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,275
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$171
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,308
Total (Complete Episode)	$23,271

Infection Rates at TENNOVA HEALTH CARE-CLEVELAND

These measures show how often patients at TENNOVA HEALTH CARE-CLEVELAND contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.03 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.52 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	2,711.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.96 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.51 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.17 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.77 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	5,754.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	4.62 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.65 / Same
SSI - Colon Surgery: Lower Confidence Limit	-- / Same
SSI - Colon Surgery: Upper Confidence Limit	1.39 / Same
SSI - Colon Surgery: Number of Procedures	79.00 / Same
SSI - Colon Surgery: Predicted Cases	2.15 / Same
SSI - Colon Surgery: Observed Cases	0.00 / Same
SSI - Colon Surgery	0.00 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	24.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.21 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.11 / Same
MRSA Bacteremia: Upper Confidence Limit	2.26 / Same
MRSA Bacteremia: Patient Days	46,930.00 / Same
MRSA Bacteremia: Predicted Cases	2.93 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	0.68 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.22 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.83 / Better
Clostridium Difficile (C.Diff): Patient Days	44,941.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	19.88 / Better
Clostridium Difficile (C.Diff): Observed Cases	9.00 / Better
Clostridium Difficile (C.Diff)	0.45 / Better

How TENNOVA HEALTH CARE-CLEVELAND Compares to Other Similar Facilities

This is how TENNOVA HEALTH CARE-CLEVELAND compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CLEVELAND, TN

Worst Hospitals in CLEVELAND, TN

Percentages of Complications and Deaths at TENNOVA HEALTH CARE-CLEVELAND

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.4%	SAME
Death rate for heart attack patients	14%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	11.8%	SAME
Death rate for heart failure patients	11%	SAME
Death rate for pneumonia patients	16.5%	SAME
Death rate for stroke patients	13.3%	SAME
Pressure ulcer rate	0.41%	SAME
Death rate among surgical inpatients with serious treatable complications	205.26%	SAME
Iatrogenic pneumothorax rate	0.22%	SAME
In-hospital fall with hip fracture rate	0.1%	SAME
Postoperative hemorrhage or hematoma rate	2.19%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.48%	SAME
Postoperative respiratory failure rate	6.12%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.67%	SAME
Postoperative sepsis rate	4.57%	SAME
Postoperative wound dehiscence rate	2.34%	SAME
Abdominopelvic accidental puncture or laceration rate	0.92%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.79%	SAME

Skilled Nursing Facilities Near TENNOVA HEALTH CARE-CLEVELAND

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near TENNOVA HEALTH CARE-CLEVELAND ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Life Care Center of East Ridge	4:
Life Care Center of Collegedale	4:
Life Care Center of Ooltewah	4:
Life Care Center of Hixson	4:
Life Care Center of Athens	4:
Nhc Healthcare, Chattanooga	3:
The Health Center at Standifer Place	3:
Life Care Center of Cleveland	3:
Soddy-Daisy Health Care Center	3:
Starr Regional Health and Rehabilitation	3:
Nhc Healthcare, Athens	3:
Decatur Wellness and Rehabilitation Center	3:
Siskin Subacute West	2:
Bradley Health Care and Rehab	2:
Signature Healthcare of Cleveland	2:
Life Care Center of Rhea County	2:
The Center For Advanced Rehab at Parkside	1:
Nhc Healthcare Ft Oglethorpe	1:
Pruitthealth - Fort Oglethorpe	1:
Nhc Healthcare Rossville	1:
Viviant Healthcare of Chattanooga	1:
Etowah Health Care Center	1:
Laurelbrook Nursing Home	1:
Tennessee State Veterans Home- Cleveland	No Data

Medical Groups Affiliated with TENNOVA HEALTH CARE-CLEVELAND

There are 225 doctors and 79 medical groups that are affiliated with TENNOVA HEALTH CARE-CLEVELAND.

Affiliated Doctor Groups

The list of medical professionals associated with TENNOVA HEALTH CARE-CLEVELAND is very long, so we have added another pages. See a list of medical professionals associated with TENNOVA HEALTH CARE-CLEVELAND.