MEMORIAL HEALTHCARE SYSTEM, INC Ratings and Reviews

About MEMORIAL HEALTHCARE SYSTEM, INC

MEMORIAL HEALTHCARE SYSTEM, INC is a Acute Care Hospitals. It is in CHATTANOOGA, TN. Its type of ownership is Voluntary non-profit - Church. The facility's Medicare ID is 440091. It DOES NOT provide emergency services. There are 891 medical professionals and 185 doctor groups affiliated with the hospital. On average at MEMORIAL HEALTHCARE SYSTEM, INC, emergency patients were charged $27,457. This is higher than the state average of $26,102. It is also higher than the national average of $25,828.

Quick Links to MEMORIAL HEALTHCARE SYSTEM, INC Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MEMORIAL HEALTHCARE SYSTEM, INC to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	16 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	86 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	11 %
Patients who reported that their nurses "Always" listened carefully to them	77 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	18 %
Patients who reported that their nurses "Always" explained things in a way they could understand	75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	19 %
Patients who reported that their doctors "Always" communicated well	83 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	12 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	88 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	9 %
Patients who reported that their doctors "Always" listened carefully to them	83 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their doctors "Usually" listened carefully to them	13 %
Patients who reported that their doctors "Always" explained things in a way they could understand	77 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	17 %
Patients who reported that they "Always" received help as soon as they wanted	64 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	10 %
Patients who reported that they "Usually" received help as soon as they wanted	26 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	66 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	7 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	27 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	62 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	26 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	75 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	35 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	14 %
Patients who reported that YES, they were given information about what to do during their recovery at home	86 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	19 %
Patients who reported that YES, they did discuss whether they would need help after discharge	81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	90 %
Patients who "Agree" they understood their care when they left the hospital	42 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	52 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	66 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	20 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	65 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	7 %
Patients who reported that the area around their room was "Usually" quiet at night	28 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	16 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	76 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	79 %
Patients who reported YES, they would probably recommend the hospital	16 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MEMORIAL HEALTHCARE SYSTEM, INC, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MEMORIAL HEALTHCARE SYSTEM, INC provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MEMORIAL HEALTHCARE SYSTEM, INC: Not Available

Detailed table for spending and period for patients at MEMORIAL HEALTHCARE SYSTEM, INC:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$17
Hospice (1 to 3 days Prior to Index Hospital Admission)	$3
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$51
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$194
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$7
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$851
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$13,498
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$19
Carrier (During Index Hospital Admission)	$1,427
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$820
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$333
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,193
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$891
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,511
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$136
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,499
Total (Complete Episode)	$27,457

Infection Rates at MEMORIAL HEALTHCARE SYSTEM, INC

These measures show how often patients at MEMORIAL HEALTHCARE SYSTEM, INC contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.10 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.75 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	16,127.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	12.95 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	4.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.31 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.08 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.61 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	17,662.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	15.73 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	4.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.25 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.17 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.29 / Same
SSI - Colon Surgery: Number of Procedures	287.00 / Same
SSI - Colon Surgery: Predicted Cases	7.45 / Same
SSI - Colon Surgery: Observed Cases	4.00 / Same
SSI - Colon Surgery	0.54 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.61 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	138.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.15 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	0.22 / Same
MRSA Bacteremia: Upper Confidence Limit	1.34 / Same
MRSA Bacteremia: Patient Days	87,475.00 / Same
MRSA Bacteremia: Predicted Cases	8.26 / Same
MRSA Bacteremia: Observed Cases	5.00 / Same
MRSA Bacteremia	0.61 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.13 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.42 / Better
Clostridium Difficile (C.Diff): Patient Days	87,475.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	45.44 / Better
Clostridium Difficile (C.Diff): Observed Cases	11.00 / Better
Clostridium Difficile (C.Diff)	0.24 / Better

How MEMORIAL HEALTHCARE SYSTEM, INC Compares to Other Similar Facilities

This is how MEMORIAL HEALTHCARE SYSTEM, INC compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CHATTANOOGA, TN

Worst Hospitals in CHATTANOOGA, TN

Percentages of Complications and Deaths at MEMORIAL HEALTHCARE SYSTEM, INC

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.4%	SAME
Death rate for heart attack patients	11.5%	SAME
Death rate for CABG surgery patients	2%	SAME
Death rate for COPD patients	13.7%	Worse
Death rate for heart failure patients	12.5%	SAME
Death rate for pneumonia patients	18.9%	SAME
Death rate for stroke patients	14.8%	SAME
Pressure ulcer rate	0.2%	SAME
Death rate among surgical inpatients with serious treatable complications	180.51%	SAME
Iatrogenic pneumothorax rate	0.3%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.39%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.03%	SAME
Postoperative respiratory failure rate	9.09%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.04%	SAME
Postoperative sepsis rate	4.55%	SAME
Postoperative wound dehiscence rate	1.62%	SAME
Abdominopelvic accidental puncture or laceration rate	1.05%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.82%	SAME

Skilled Nursing Facilities Near MEMORIAL HEALTHCARE SYSTEM, INC

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MEMORIAL HEALTHCARE SYSTEM, INC ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Dade Health and Rehab	5:
Life Care Center of East Ridge	4:
Life Care Center of Collegedale	4:
Life Care Center of Ooltewah	4:
Life Care Center of Hixson	4:
Pruitthealth - Shepherd Hills	3:
Pruitthealth - Lafayette	3:
Ridgewood Manor Health and Rehabilitation	3:
Quinton Mem Hc and Rehab Center	3:
Nhc Healthcare, Chattanooga	3:
The Health Center at Standifer Place	3:
Life Care Center of Cleveland	3:
Soddy-Daisy Health Care Center	3:
Nhc Healthcare, Sequatchie	3:
Regency Park Health and Rehabilitation	2:
Siskin Subacute West	2:
Bradley Health Care and Rehab	2:
Signature Healthcare of Cleveland	2:
The Center For Advanced Rehab at Parkside	1:
Nhc Healthcare Ft Oglethorpe	1:
Pruitthealth - Fort Oglethorpe	1:
Nhc Healthcare Rossville	1:
Viviant Healthcare of Chattanooga	1:
Life Care Center of Red Bank	1:
Ascension Living Alexian Village Tennessee	1:
Tennessee State Veterans Home- Cleveland	No Data

Medical Groups Affiliated with MEMORIAL HEALTHCARE SYSTEM, INC

There are 891 doctors and 185 medical groups that are affiliated with MEMORIAL HEALTHCARE SYSTEM, INC.

Affiliated Doctor Groups

The list of medical professionals associated with MEMORIAL HEALTHCARE SYSTEM, INC is very long, so we have added another pages. See a list of medical professionals associated with MEMORIAL HEALTHCARE SYSTEM, INC.