JOHNSON CITY MEDICAL CENTER Ratings and Reviews

About JOHNSON CITY MEDICAL CENTER

JOHNSON CITY MEDICAL CENTER is a Acute Care Hospitals. It is in JOHNSON CITY, TN. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 440063. It does provide emergency services. There are 686 medical professionals and 79 doctor groups affiliated with the hospital. On average at JOHNSON CITY MEDICAL CENTER, emergency patients were charged $27,322. This is higher than the state average of $26,102. It is also higher than the national average of $25,828.

Quick Links to JOHNSON CITY MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for JOHNSON CITY MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	81 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their nurses "Usually" listened carefully to them	21 %
Patients who reported that their nurses "Always" explained things in a way they could understand	67 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	72 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	20 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their doctors "Usually" listened carefully to them	22 %
Patients who reported that their doctors "Always" explained things in a way they could understand	66 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	25 %
Patients who reported that they "Always" received help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	14 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	13 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	31 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	54 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	28 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	18 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	67 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	15 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	18 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	18 %
Patients who reported that YES, they were given information about what to do during their recovery at home	82 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	21 %
Patients who reported that YES, they did discuss whether they would need help after discharge	79 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	16 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	84 %
Patients who "Agree" they understood their care when they left the hospital	48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	10 %
Patients who "Strongly Agree" they understood their care when they left the hospital	42 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	37 %
Patients who "Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	9 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	41 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	49 %
Patients who reported that their room and bathroom were "Always" clean	57 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	21 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	49 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	18 %
Patients who reported that the area around their room was "Usually" quiet at night	33 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	20 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	54 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	13 %
Patients who reported YES, they would definitely recommend the hospital	52 %
Patients who reported YES, they would probably recommend the hospital	35 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of JOHNSON CITY MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the JOHNSON CITY MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for JOHNSON CITY MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at JOHNSON CITY MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$11
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$32
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$290
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$33
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$15
Carrier (1 to 3 days Prior to Index Hospital Admission)	$932
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,570
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$34
Carrier (During Index Hospital Admission)	$1,586
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$766
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$204
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,786
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$818
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,576
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$111
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,557
Total (Complete Episode)	$27,322

Infection Rates at JOHNSON CITY MEDICAL CENTER

These measures show how often patients at JOHNSON CITY MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.66 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.18 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	7,494.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	8.76 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	11.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.26 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.34 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.27 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	8,686.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	13.03 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	9.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.69 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.86 / Same
SSI - Colon Surgery: Upper Confidence Limit	3.52 / Same
SSI - Colon Surgery: Number of Procedures	146.00 / Same
SSI - Colon Surgery: Predicted Cases	4.32 / Same
SSI - Colon Surgery: Observed Cases	8.00 / Same
SSI - Colon Surgery	1.85 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	7.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.07 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.26 / Same
MRSA Bacteremia: Upper Confidence Limit	1.06 / Same
MRSA Bacteremia: Patient Days	131,870.00 / Same
MRSA Bacteremia: Predicted Cases	14.35 / Same
MRSA Bacteremia: Observed Cases	8.00 / Same
MRSA Bacteremia	0.56 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.17 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.45 / Better
Clostridium Difficile (C.Diff): Patient Days	118,004.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	56.00 / Better
Clostridium Difficile (C.Diff): Observed Cases	16.00 / Better
Clostridium Difficile (C.Diff)	0.29 / Better

How JOHNSON CITY MEDICAL CENTER Compares to Other Similar Facilities

This is how JOHNSON CITY MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in JOHNSON CITY, TN

Worst Hospitals in JOHNSON CITY, TN

Percentages of Complications and Deaths at JOHNSON CITY MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.3%	SAME
Death rate for heart attack patients	15.6%	Worse
Death rate for CABG surgery patients	2.8%	SAME
Death rate for COPD patients	9.8%	SAME
Death rate for heart failure patients	16.2%	Worse
Death rate for pneumonia patients	21.9%	Worse
Death rate for stroke patients	18.5%	Worse
Pressure ulcer rate	0.38%	SAME
Death rate among surgical inpatients with serious treatable complications	224.88%	Worse
Iatrogenic pneumothorax rate	0.26%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	1.68%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.75%	SAME
Postoperative respiratory failure rate	12.61%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.87%	SAME
Postoperative sepsis rate	6.41%	SAME
Postoperative wound dehiscence rate	3.2%	SAME
Abdominopelvic accidental puncture or laceration rate	1.03%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.11%	SAME

Skilled Nursing Facilities Near JOHNSON CITY MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near JOHNSON CITY MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Center On Aging and Health	5:
The Waters of Roan Highlands,llc	5:
Hermitage Health Center	5:
Signature Healthcare of Elizabethon Rehab and Wellne	5:
Ivy Hall Nursing Home	5:
Princeton Transitional Care and Assisted Living	5:
Nhc Healthcare, Johnson City	5:
Nhc Healthcare, Bristol	5:
Nova Health and Rehab	5:
Christian Care Center of Unicoi County	4:
Hillview Health Center	4:
The Waters of Johnson City, LLC	4:
Waters of Bristol A Rehabilitation and Nursing	4:
Nhc Healthcare, Kingsport	4:
Life Care Center of Greeneville	3:
Durham-Hensley Health and Rehabilitation	3:
Four Oaks Health Care Center	3:
Lakebridge, A Waters Community, LLC	3:
Abundant Christian Living Community Rehabilitation	3:
The Wexford House	3:
Agape Rehabilitation and Nursing Center, A Waters Cm	2:
Greystone Health Care Center	2:
Holston Rehabilitation and Care Center	2:
Asbury Place at Kingsport	2:
The Rehab Center at Bristol	2:
Erwin Health Care Center	1:
Laughlin Health Care Center	1:
Life Care Center of Elizabethton	1:
Life Care Center of Gray	1:
Church Hill Post-Acute and Rehabilitation Center	1:
Orchard View Post-Acute and Rehabilitation Center	1:

Medical Groups Affiliated with JOHNSON CITY MEDICAL CENTER

There are 686 doctors and 79 medical groups that are affiliated with JOHNSON CITY MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with JOHNSON CITY MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with JOHNSON CITY MEDICAL CENTER.