MOUNTAIN HOME VA MEDICAL CENTER Ratings and Reviews

  About MOUNTAIN HOME VA MEDICAL CENTER

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MOUNTAIN HOME VA MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	89 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	2 %
Patients who reported that their nurses "Usually" communicated well	9 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	94 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Always" listened carefully to them	88 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	3 %
Patients who reported that their nurses "Usually" listened carefully to them	9 %
Patients who reported that their nurses "Always" explained things in a way they could understand	85 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	3 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	12 %
Patients who reported that their doctors "Always" communicated well	88 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	2 %
Patients who reported that their doctors "Usually" communicated well	10 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	93 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Always" listened carefully to them	87 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	3 %
Patients who reported that their doctors "Usually" listened carefully to them	10 %
Patients who reported that their doctors "Always" explained things in a way they could understand	82 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	3 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	15 %
Patients who reported that they "Always" received help as soon as they wanted	79 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	5 %
Patients who reported that they "Usually" received help as soon as they wanted	16 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	79 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	3 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	18 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	80 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	6 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	14 %
Patients who reported that staff "Always" explained about medicines before giving it to them	75 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	11 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	14 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	87 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	3 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	10 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	62 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	19 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	19 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	8 %
Patients who reported that YES, they were given information about what to do during their recovery at home	92 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	11 %
Patients who reported that YES, they did discuss whether they would need help after discharge	89 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	6 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	94 %
Patients who "Agree" they understood their care when they left the hospital	29 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	3 %
Patients who "Strongly Agree" they understood their care when they left the hospital	68 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	33 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	4 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	63 %
Patients who "Agree" that they understood their responsiblities in managing their health	31 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	3 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	66 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	22 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	3 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	75 %
Patients who reported that their room and bathroom were "Always" clean	80 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	7 %
Patients who reported that their room and bathroom were "Usually" clean	13 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	72 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	4 %
Patients who reported that the area around their room was "Usually" quiet at night	24 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	3 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	88 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	3 %
Patients who reported YES, they would definitely recommend the hospital	89 %
Patients who reported YES, they would probably recommend the hospital	8 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MOUNTAIN HOME VA MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MOUNTAIN HOME VA MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MOUNTAIN HOME VA MEDICAL CENTER: Not Available

We do not have detailed cost analysis for MOUNTAIN HOME VA MEDICAL CENTER.

Infection Rates at MOUNTAIN HOME VA MEDICAL CENTER

These measures show how often patients at MOUNTAIN HOME VA MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	-- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.60 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	1,322.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.15 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.03 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	3.21 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	1,860.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	1.54 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.65 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	Not Available / Not Available
SSI - Colon Surgery: Predicted Cases	Not Available / Not Available
SSI - Colon Surgery: Observed Cases	Not Available / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	Not Available / Not Available
MRSA Bacteremia: Predicted Cases	Not Available / Not Available
MRSA Bacteremia: Observed Cases	Not Available / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days	Not Available / Not Available
Clostridium Difficile (C.Diff): Predicted Cases	Not Available / Not Available
Clostridium Difficile (C.Diff): Observed Cases	Not Available / Not Available
Clostridium Difficile (C.Diff)	Not Available / Not Available

How MOUNTAIN HOME VA MEDICAL CENTER Compares to Other Similar Facilities

This is how MOUNTAIN HOME VA MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MOUNTAIN HOME, TN

Worst Hospitals in MOUNTAIN HOME, TN

Percentages of Complications and Deaths at MOUNTAIN HOME VA MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.9%	SAME
Death rate for heart attack patients	12.2%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8.1%	SAME
Death rate for heart failure patients	8.1%	Better
Death rate for pneumonia patients	12.7%	Better
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.31%	SAME
Death rate among surgical inpatients with serious treatable complications	161.09%	SAME
Iatrogenic pneumothorax rate	0.37%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	3.21%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.23%	SAME
Postoperative respiratory failure rate	13.87%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.76%	SAME
Postoperative sepsis rate	4.22%	SAME
Postoperative wound dehiscence rate	1.73%	SAME
Abdominopelvic accidental puncture or laceration rate	0.83%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.08%	SAME

Skilled Nursing Facilities Near MOUNTAIN HOME VA MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MOUNTAIN HOME VA MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Center On Aging and Health	5:
The Waters of Roan Highlands,llc	5:
Hermitage Health Center	5:
Signature Healthcare of Elizabethon Rehab and Wellne	5:
Ivy Hall Nursing Home	5:
Princeton Transitional Care and Assisted Living	5:
Nhc Healthcare, Johnson City	5:
Nhc Healthcare, Bristol	5:
Nova Health and Rehab	5:
Christian Care Center of Unicoi County	4:
Hillview Health Center	4:
The Waters of Johnson City, LLC	4:
Waters of Bristol A Rehabilitation and Nursing	4:
Nhc Healthcare, Kingsport	4:
Life Care Center of Greeneville	3:
Durham-Hensley Health and Rehabilitation	3:
Four Oaks Health Care Center	3:
Lakebridge, A Waters Community, LLC	3:
Abundant Christian Living Community Rehabilitation	3:
The Wexford House	3:
Agape Rehabilitation and Nursing Center, A Waters Cm	2:
Greystone Health Care Center	2:
Holston Rehabilitation and Care Center	2:
Asbury Place at Kingsport	2:
The Rehab Center at Bristol	2:
Erwin Health Care Center	1:
Laughlin Health Care Center	1:
Life Care Center of Elizabethton	1:
Life Care Center of Gray	1:
Church Hill Post-Acute and Rehabilitation Center	1:
Orchard View Post-Acute and Rehabilitation Center	1:

Medical Groups Affiliated with MOUNTAIN HOME VA MEDICAL CENTER

There are 0 doctors and 0 medical groups that are affiliated with MOUNTAIN HOME VA MEDICAL CENTER.