UNIVERSITY HEALTH SYSTEM, INC Ratings and Reviews

About UNIVERSITY HEALTH SYSTEM, INC

UNIVERSITY HEALTH SYSTEM, INC is a Acute Care Hospitals. It is in KNOXVILLE, TN. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 440015. It does provide emergency services. There are 996 medical professionals and 112 doctor groups affiliated with the hospital. On average at UNIVERSITY HEALTH SYSTEM, INC, emergency patients were charged $25,478. This is lower than the state average of $26,102. It is also lower than the national average of $25,828.

Quick Links to UNIVERSITY HEALTH SYSTEM, INC Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UNIVERSITY HEALTH SYSTEM, INC to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	76 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	73 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	15 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	87 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Always" listened carefully to them	78 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	16 %
Patients who reported that their doctors "Always" explained things in a way they could understand	74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	14 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	13 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	31 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	60 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	18 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	48 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	32 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	18 %
Patients who reported that YES, they did discuss whether they would need help after discharge	82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89 %
Patients who "Agree" they understood their care when they left the hospital	44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	50 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	46 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	46 %
Patients who "Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	57 %
Patients who reported that their room and bathroom were "Always" clean	69 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	11 %
Patients who reported that their room and bathroom were "Usually" clean	20 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	59 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	10 %
Patients who reported that the area around their room was "Usually" quiet at night	31 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	19 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	72 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	75 %
Patients who reported YES, they would probably recommend the hospital	20 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of UNIVERSITY HEALTH SYSTEM, INC, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UNIVERSITY HEALTH SYSTEM, INC provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UNIVERSITY HEALTH SYSTEM, INC: Not Available

Detailed table for spending and period for patients at UNIVERSITY HEALTH SYSTEM, INC:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$12
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$42
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$151
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$8
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$19
Carrier (1 to 3 days Prior to Index Hospital Admission)	$1,012
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,269
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$32
Carrier (During Index Hospital Admission)	$1,574
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$755
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$197
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,565
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,125
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,266
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$145
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,307
Total (Complete Episode)	$25,478

Infection Rates at UNIVERSITY HEALTH SYSTEM, INC

These measures show how often patients at UNIVERSITY HEALTH SYSTEM, INC contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.33 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.89 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	29,508.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	28.56 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	16.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.56 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.47 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.04 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	31,474.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	34.98 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	25.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.72 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.06 / Better
SSI - Colon Surgery: Upper Confidence Limit	0.61 / Better
SSI - Colon Surgery: Number of Procedures	454.00 / Better
SSI - Colon Surgery: Predicted Cases	13.45 / Better
SSI - Colon Surgery: Observed Cases	3.00 / Better
SSI - Colon Surgery	0.22 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.15 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	154.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.39 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	0.95 / Same
MRSA Bacteremia: Upper Confidence Limit	1.95 / Same
MRSA Bacteremia: Patient Days	229,834.00 / Same
MRSA Bacteremia: Predicted Cases	21.71 / Same
MRSA Bacteremia: Observed Cases	30.00 / Same
MRSA Bacteremia	1.38 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.50 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.78 / Better
Clostridium Difficile (C.Diff): Patient Days	206,717.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	123.86 / Better
Clostridium Difficile (C.Diff): Observed Cases	78.00 / Better
Clostridium Difficile (C.Diff)	0.63 / Better

How UNIVERSITY HEALTH SYSTEM, INC Compares to Other Similar Facilities

This is how UNIVERSITY HEALTH SYSTEM, INC compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in KNOXVILLE, TN

Worst Hospitals in KNOXVILLE, TN

Percentages of Complications and Deaths at UNIVERSITY HEALTH SYSTEM, INC

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	5%	SAME
Death rate for heart attack patients	12.6%	SAME
Death rate for CABG surgery patients	3.4%	SAME
Death rate for COPD patients	7.9%	SAME
Death rate for heart failure patients	9.5%	SAME
Death rate for pneumonia patients	17.7%	SAME
Death rate for stroke patients	15.5%	SAME
Pressure ulcer rate	0.58%	SAME
Death rate among surgical inpatients with serious treatable complications	166.12%	SAME
Iatrogenic pneumothorax rate	0.32%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	4.31%	Worse
Postoperative acute kidney injury requiring dialysis rate	1.56%	SAME
Postoperative respiratory failure rate	5.95%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.81%	SAME
Postoperative sepsis rate	8.01%	Worse
Postoperative wound dehiscence rate	2.27%	SAME
Abdominopelvic accidental puncture or laceration rate	1.35%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.12%	SAME

Skilled Nursing Facilities Near UNIVERSITY HEALTH SYSTEM, INC

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UNIVERSITY HEALTH SYSTEM, INC ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Fort Sanders Tcu	5:
Senator Ben Atchley State Veterans' Home	5:
Holston Health and Rehabilitation Center	5:
Shannondale of Maryville Health Care Center	4:
Nhc Healthcare, Farragut	4:
Wellpark at Shannondale	4:
Nhc Healthcare, Oak Ridge	4:
Life Care Center of Jefferson City	4:
The Waters of Clinton, LLC	4:
Ocoee Transitional Care Center LLC	3:
Sevierville Health and Rehabilitation Center	3:
Island Home Park Health and Rehab	3:
Jefferson City Health and Rehab Center	3:
Andersonville Tn Opco LLC	3:
Ridgeview Terrace of Life Care	3:
River Grove Health and Rehabilitation	2:
Foothills Transitional Care and Rehabilitation	2:
Fairpark Health and Rehabilitation	2:
Life Care Center of Blount County	2:
Shannondale Health Care Center	2:
Nhc Healthcare, Ft Sanders	2:
Nhc Healthcare, Knoxville	2:
Willow Ridge Center	2:
Asbury Place at Maryville	1:
Smoky Mountain Post-Acute and Rehabilitation Cente	1:
Westmoreland Health and Rehabilitation Center	1:
West Hills Health and Rehab	1:
Creekview Health and Rehabilitation	1:
Diversicare of Oak Ridge	1:
Beverly Park Place Health and Rehab	1:
Summit View of Rocky Top	1:

Medical Groups Affiliated with UNIVERSITY HEALTH SYSTEM, INC

There are 996 doctors and 112 medical groups that are affiliated with UNIVERSITY HEALTH SYSTEM, INC.

Affiliated Doctor Groups

The list of medical professionals associated with UNIVERSITY HEALTH SYSTEM, INC is very long, so we have added another pages. See a list of medical professionals associated with UNIVERSITY HEALTH SYSTEM, INC.