ST FRANCIS HOSPITAL Ratings and Reviews

About ST FRANCIS HOSPITAL

ST FRANCIS HOSPITAL is a Acute Care Hospitals. It is in MEMPHIS, TN. Its type of ownership is Proprietary. The facility's Medicare ID is 440183. It does provide emergency services. There are 253 medical professionals and 97 doctor groups affiliated with the hospital. On average at ST FRANCIS HOSPITAL, emergency patients were charged $27,069. This is higher than the state average of $26,102. It is also higher than the national average of $25,828.

Quick Links to ST FRANCIS HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ST FRANCIS HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	66 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	12 %
Patients who reported that their nurses "Usually" communicated well	22 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	73 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	10 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	17 %
Patients who reported that their nurses "Always" listened carefully to them	63 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	13 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	62 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	14 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	72 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	10 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	79 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	7 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	11 %
Patients who reported that their doctors "Usually" listened carefully to them	18 %
Patients who reported that their doctors "Always" explained things in a way they could understand	66 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	23 %
Patients who reported that they "Always" received help as soon as they wanted	46 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	26 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	44 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	26 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	26 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	49 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	30 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	62 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	18 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	20 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	42 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	25 %
Patients who reported that YES, they were given information about what to do during their recovery at home	75 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	32 %
Patients who reported that YES, they did discuss whether they would need help after discharge	68 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	18 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	82 %
Patients who "Agree" they understood their care when they left the hospital	49 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	13 %
Patients who "Strongly Agree" they understood their care when they left the hospital	38 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	17 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	30 %
Patients who "Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	12 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	38 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	12 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	45 %
Patients who reported that their room and bathroom were "Always" clean	56 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	22 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	63 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	13 %
Patients who reported that the area around their room was "Usually" quiet at night	24 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	20 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	53 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	17 %
Patients who reported YES, they would definitely recommend the hospital	50 %
Patients who reported YES, they would probably recommend the hospital	33 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of ST FRANCIS HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ST FRANCIS HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ST FRANCIS HOSPITAL: Not Available

Detailed table for spending and period for patients at ST FRANCIS HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$3
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$6
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$112
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$8
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$5
Carrier (1 to 3 days Prior to Index Hospital Admission)	$729
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$14,565
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$16
Carrier (During Index Hospital Admission)	$2,113
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$508
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$116
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,577
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$735
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,903
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$230
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,443
Total (Complete Episode)	$27,069

Infection Rates at ST FRANCIS HOSPITAL

These measures show how often patients at ST FRANCIS HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	-- / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.80 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	3,766.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	3.76 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.01 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.27 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	3,810.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	3.89 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.26 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.41 / Same
SSI - Colon Surgery: Upper Confidence Limit	3.08 / Same
SSI - Colon Surgery: Number of Procedures	114.00 / Same
SSI - Colon Surgery: Predicted Cases	3.14 / Same
SSI - Colon Surgery: Observed Cases	4.00 / Same
SSI - Colon Surgery	1.28 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.03 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.83 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	190.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.74 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	0.58 / Same
MRSA Bacteremia: Lower Confidence Limit	0.38 / Same
MRSA Bacteremia: Upper Confidence Limit	2.31 / Same
MRSA Bacteremia: Patient Days	63,077.00 / Same
MRSA Bacteremia: Predicted Cases	4.79 / Same
MRSA Bacteremia: Observed Cases	5.00 / Same
MRSA Bacteremia	1.04 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.08 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.38 / Better
Clostridium Difficile (C.Diff): Patient Days	58,491.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	36.85 / Better
Clostridium Difficile (C.Diff): Observed Cases	7.00 / Better
Clostridium Difficile (C.Diff)	0.19 / Better

How ST FRANCIS HOSPITAL Compares to Other Similar Facilities

This is how ST FRANCIS HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MEMPHIS, TN

Worst Hospitals in MEMPHIS, TN

Percentages of Complications and Deaths at ST FRANCIS HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.2%	SAME
Death rate for heart attack patients	15%	SAME
Death rate for CABG surgery patients	2.4%	SAME
Death rate for COPD patients	10.6%	SAME
Death rate for heart failure patients	11.5%	SAME
Death rate for pneumonia patients	17.4%	SAME
Death rate for stroke patients	11.9%	SAME
Pressure ulcer rate	0.46%	SAME
Death rate among surgical inpatients with serious treatable complications	164.05%	SAME
Iatrogenic pneumothorax rate	0.28%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.24%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.55%	SAME
Postoperative respiratory failure rate	8.05%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.66%	SAME
Postoperative sepsis rate	5.11%	SAME
Postoperative wound dehiscence rate	2.74%	SAME
Abdominopelvic accidental puncture or laceration rate	1.89%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.01%	SAME

Skilled Nursing Facilities Near ST FRANCIS HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ST FRANCIS HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Kirby Pines Manor	5:
Allen Morgan Health and Rehabilitation Center	5:
Regional One Health Subacute Care	5:
Ahc Applingwood	5:
Landmark of Desoto	4:
Rainbow Rehab and Healthcare	4:
Great Oaks Rehabilitation and Healthcare Center	3:
Allenbrooke Nursing and Rehabilitation Center	3:
Signature Healthcare of Primacy	3:
The Springs of Avalon	3:
Signature Healthcare of Memphis	3:
The Kings Daughters and Sons	3:
The Village at Germantown	2:
Cordova Wellness and Rehabilitation Center	2:
Willowbend Health and Rehabilitation, LLC	2:
Ave Maria Home	2:
Desoto Healthcare Center	1:
Diversicare of Southaven	1:
Graceland Rehabilitation and Nursing Care Center	1:
Collierville Nursing and Rehabilitation, LLC	1:
Quince Nursing and Rehabilitation Center, LLC	1:
Waters of Memphis A Rehabilitation and Nursing Ctr	1:
Ahc Bright Glade	1:
Highlands Health and Rehabilitation Center	1:
Memphis Jewish Home	1:
Majestic Gardens at Memphis Rehab and Snc	1:
The Springs Broadway	1:
Ahc Harbor View	1:
Spring Gate Rehab and Healthcare Center	1:
Gallaway Health and Rehab	1:
Millington Healthcare Center	1:
The Suites at Jordan River	No Data
Parkway Health and Rehabilitation Center	No Data
Midtown Center For Health and Rehabilitation	No Data

Medical Groups Affiliated with ST FRANCIS HOSPITAL

There are 253 doctors and 97 medical groups that are affiliated with ST FRANCIS HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with ST FRANCIS HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with ST FRANCIS HOSPITAL.