JACKSON-MADISON COUNTY GENERAL HOSPITAL Ratings and Reviews

About JACKSON-MADISON COUNTY GENERAL HOSPITAL

JACKSON-MADISON COUNTY GENERAL HOSPITAL is a Acute Care Hospitals. It is in JACKSON, TN. Its type of ownership is Government - Hospital District or Authority. The facility's Medicare ID is 440002. It does provide emergency services. There are 741 medical professionals and 173 doctor groups affiliated with the hospital. On average at JACKSON-MADISON COUNTY GENERAL HOSPITAL, emergency patients were charged $29,134. This is higher than the state average of $26,102. It is also higher than the national average of $25,828.

Quick Links to JACKSON-MADISON COUNTY GENERAL HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for JACKSON-MADISON COUNTY GENERAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	12 %
Patients who reported that their nurses "Always" listened carefully to them	76 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	19 %
Patients who reported that their nurses "Always" explained things in a way they could understand	74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	20 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	18 %
Patients who reported that their doctors "Always" explained things in a way they could understand	72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	27 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	28 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	63 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	45 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	33 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	16 %
Patients who reported that YES, they did discuss whether they would need help after discharge	84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	90 %
Patients who "Agree" they understood their care when they left the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	48 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	42 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	55 %
Patients who reported that their room and bathroom were "Always" clean	67 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	21 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	62 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	8 %
Patients who reported that the area around their room was "Usually" quiet at night	30 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	21 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	70 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	68 %
Patients who reported YES, they would probably recommend the hospital	27 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of JACKSON-MADISON COUNTY GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the JACKSON-MADISON COUNTY GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for JACKSON-MADISON COUNTY GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at JACKSON-MADISON COUNTY GENERAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$16
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$36
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$349
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$18
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$15
Carrier (1 to 3 days Prior to Index Hospital Admission)	$1,252
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,033
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$35
Carrier (During Index Hospital Admission)	$1,540
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$858
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$170
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$5,079
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,083
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$5,083
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$152
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,415
Total (Complete Episode)	$29,134

Infection Rates at JACKSON-MADISON COUNTY GENERAL HOSPITAL

These measures show how often patients at JACKSON-MADISON COUNTY GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.19 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.73 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	21,142.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	22.79 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	9.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.40 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.29 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.76 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	22,178.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	34.96 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	17.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.49 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.65 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.03 / Same
SSI - Colon Surgery: Number of Procedures	355.00 / Same
SSI - Colon Surgery: Predicted Cases	10.04 / Same
SSI - Colon Surgery: Observed Cases	12.00 / Same
SSI - Colon Surgery	1.20 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.05 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	4.91 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	104.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.01 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	1.00 / Same
MRSA Bacteremia: Lower Confidence Limit	1.14 / Worse
MRSA Bacteremia: Upper Confidence Limit	2.32 / Worse
MRSA Bacteremia: Patient Days	172,168.00 / Worse
MRSA Bacteremia: Predicted Cases	18.73 / Worse
MRSA Bacteremia: Observed Cases	31.00 / Worse
MRSA Bacteremia	1.66 / Worse
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.19 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.43 / Better
Clostridium Difficile (C.Diff): Patient Days	158,802.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	79.55 / Better
Clostridium Difficile (C.Diff): Observed Cases	23.00 / Better
Clostridium Difficile (C.Diff)	0.29 / Better

How JACKSON-MADISON COUNTY GENERAL HOSPITAL Compares to Other Similar Facilities

This is how JACKSON-MADISON COUNTY GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in JACKSON, TN

Worst Hospitals in JACKSON, TN

Percentages of Complications and Deaths at JACKSON-MADISON COUNTY GENERAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	14.3%	SAME
Death rate for CABG surgery patients	2.5%	SAME
Death rate for COPD patients	11%	SAME
Death rate for heart failure patients	12.1%	SAME
Death rate for pneumonia patients	22.1%	Worse
Death rate for stroke patients	11.5%	Better
Pressure ulcer rate	0.36%	SAME
Death rate among surgical inpatients with serious treatable complications	161.45%	SAME
Iatrogenic pneumothorax rate	0.22%	SAME
In-hospital fall with hip fracture rate	0.12%	SAME
Postoperative hemorrhage or hematoma rate	1.81%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.92%	SAME
Postoperative respiratory failure rate	8.9%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.13%	SAME
Postoperative sepsis rate	6.68%	SAME
Postoperative wound dehiscence rate	2.86%	SAME
Abdominopelvic accidental puncture or laceration rate	0.7%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.97%	SAME

Skilled Nursing Facilities Near JACKSON-MADISON COUNTY GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near JACKSON-MADISON COUNTY GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Ahc West Tennessee Transitional Care	5:
Nhc Healthcare, Milan	5:
W D Bill Manning Tennessee State Veterans Home	4:
Trenton Health and Rehabilitation Center, LLC	4:
Bells Nursing and Rehabilitation Center	3:
Ahc Humboldt	3:
Ahc Forest Cove	2:
Briarwood Community Living Center	2:
Maplewood Health Care Center	2:
Henderson Health and Rehabilitation Center	1:
Laurelwood Healthcare Center	1:
Mission Convalescent Home	1:
Ahc Northbrooke	1:
Christian Care Center of Medina	1:
Alamo Nursing and Rehabilitation Center	1:

Medical Groups Affiliated with JACKSON-MADISON COUNTY GENERAL HOSPITAL

There are 741 doctors and 173 medical groups that are affiliated with JACKSON-MADISON COUNTY GENERAL HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with JACKSON-MADISON COUNTY GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with JACKSON-MADISON COUNTY GENERAL HOSPITAL.