NORTON HOSPITALS, INC Ratings and Reviews

About NORTON HOSPITALS, INC

NORTON HOSPITALS, INC is a Acute Care Hospitals. It is in LOUISVILLE, KY. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 180088. It does provide emergency services. There are 1,819 medical professionals and 224 doctor groups affiliated with the hospital. On average at NORTON HOSPITALS, INC, emergency patients were charged $28,323. This is higher than the state average of $25,650. It is also higher than the national average of $25,828.

Quick Links to NORTON HOSPITALS, INC Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NORTON HOSPITALS, INC to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	73 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	21 %
Patients who reported that their nurses "Always" explained things in a way they could understand	71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	14 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	13 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	24 %
Patients who reported that staff "Always" explained about medicines before giving it to them	56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	38 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	14 %
Patients who reported that YES, they were given information about what to do during their recovery at home	86 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	14 %
Patients who reported that YES, they did discuss whether they would need help after discharge	86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	50 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	44 %
Patients who "Agree" that they understood their responsiblities in managing their health	46 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	36 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	62 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	24 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	60 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	13 %
Patients who reported that the area around their room was "Usually" quiet at night	27 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	68 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	6 %
Patients who reported YES, they would definitely recommend the hospital	71 %
Patients who reported YES, they would probably recommend the hospital	23 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of NORTON HOSPITALS, INC, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NORTON HOSPITALS, INC provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NORTON HOSPITALS, INC: Not Available

Detailed table for spending and period for patients at NORTON HOSPITALS, INC:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$21
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$49
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$149
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$14
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$10
Carrier (1 to 3 days Prior to Index Hospital Admission)	$826
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$13,677
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$24
Carrier (During Index Hospital Admission)	$2,018
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$839
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$162
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,745
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,307
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,964
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$125
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,393
Total (Complete Episode)	$28,323

Infection Rates at NORTON HOSPITALS, INC

These measures show how often patients at NORTON HOSPITALS, INC contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.62 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.13 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	41,762.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	49.87 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	42.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.84 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.28 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.77 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	25,826.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	31.28 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	15.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.48 / Better
SSI - Colon Surgery: Lower Confidence Limit	1.47 / Worse
SSI - Colon Surgery: Upper Confidence Limit	2.92 / Worse
SSI - Colon Surgery: Number of Procedures	583.00 / Worse
SSI - Colon Surgery: Predicted Cases	15.68 / Worse
SSI - Colon Surgery: Observed Cases	33.00 / Worse
SSI - Colon Surgery	2.11 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit	1.11 / Worse
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.20 / Worse
SSI - Abdominal Hysterectomy: Number of Procedures	769.00 / Worse
SSI - Abdominal Hysterectomy: Predicted Cases	7.16 / Worse
SSI - Abdominal Hysterectomy: Observed Cases	14.00 / Worse
SSI - Abdominal Hysterectomy	1.96 / Worse
MRSA Bacteremia: Lower Confidence Limit	0.61 / Same
MRSA Bacteremia: Upper Confidence Limit	1.23 / Same
MRSA Bacteremia: Patient Days	449,635.00 / Same
MRSA Bacteremia: Predicted Cases	35.32 / Same
MRSA Bacteremia: Observed Cases	31.00 / Same
MRSA Bacteremia	0.88 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.44 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.66 / Better
Clostridium Difficile (C.Diff): Patient Days	390,851.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	176.40 / Better
Clostridium Difficile (C.Diff): Observed Cases	96.00 / Better
Clostridium Difficile (C.Diff)	0.54 / Better

How NORTON HOSPITALS, INC Compares to Other Similar Facilities

This is how NORTON HOSPITALS, INC compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in LOUISVILLE, KY

Worst Hospitals in LOUISVILLE, KY

Percentages of Complications and Deaths at NORTON HOSPITALS, INC

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.7%	SAME
Death rate for heart attack patients	12%	SAME
Death rate for CABG surgery patients	3.2%	SAME
Death rate for COPD patients	9%	SAME
Death rate for heart failure patients	13.9%	Worse
Death rate for pneumonia patients	19.9%	Worse
Death rate for stroke patients	13.4%	SAME
Pressure ulcer rate	0.25%	Better
Death rate among surgical inpatients with serious treatable complications	159.95%	SAME
Iatrogenic pneumothorax rate	0.17%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	1.95%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.88%	SAME
Postoperative respiratory failure rate	8.87%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.45%	SAME
Postoperative sepsis rate	7.12%	SAME
Postoperative wound dehiscence rate	1.75%	SAME
Abdominopelvic accidental puncture or laceration rate	1.38%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.02%	SAME

Skilled Nursing Facilities Near NORTON HOSPITALS, INC

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NORTON HOSPITALS, INC ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Park Terrace Health Campus	5:
Wesley Manor	5:
Franciscan Health Care Center	5:
Nazareth Home	5:
Harrison Springs Health Campus	5:
Westport Place Health Campus	5:
The Episcopal Church Home	5:
Villages at Historic Silvercrest The	5:
Forest Springs Health Campus	5:
Riverview Village	5:
Maple Manor Christian Home Inc	5:
Brandenburg Nursing and Rehabilitation Center	4:
Signature Healthcare of Spencer County	4:
Essex Nursing and Rehabilitation Center	4:
Indian Creek Healthcare Center	4:
The Springs at Stony Brook	4:
Louisville East Post Acute	4:
Masonic Home of Louisville	4:
The Willows at Springhurst Opco LLC	4:
Clark Rehabilitation and Skilled Nursing Center	4:
Glen Ridge Health Campus	3:
Little Sisters of The Poor	3:
Nazareth Home Clifton	3:
Signature Healthcare at Jefferson Place Rehab and We	3:
The Waters of Georgetown	3:
Autumn Woods Health Campus	3:
Green Valley Care Center	3:
Rivers Edge Nursing and Rehabilitation Center	3:
Richwood Nursing and Rehab	3:
Bedford Springs Health and Rehabilitation	3:
Bedrock Hc at Green Meadows, LLC	2:
Signature Healthcare at Rockford Rehab and Wellness	2:
Jeffersontown Rehabilitation	2:
Signature Healthcare of East Louisville	2:
Treyton Oak Towers	2:
Louisville Ky Opco, LLC	2:
Hillcrest Village	2:
Lincoln Hills of New Albany	2:
Wedgewood Healthcare Center	2:
Westminster Village Kentuckiana	2:
Sellersburg Healthcare Center	2:
Regency Nursing and Rehabilitation Center	1:
Signature Healthcare of South Louisville	1:
Landmark of Iroquois Park Rehab and Nursing Center	1:
Signature Healthcare at Summerfield Rehab and Wellne	1:
Harrison Healthcare Center	1:
Klondike Nursing and Rehabilitation Center	1:
Cherokee Park Rehabilitation	1:
Seneca Place	1:
Landmark of Louisville Rehabilitation and Nursing	1:
Highlands Nursing and Rehabilitation	1:
Valhalla Post Acute	1:
Kindred Hospital - Louisville	1:
Landmark of River City Rehabilitation and Nursing	1:
Home of The Innocents	1:
Sycamore Heights Health and Rehabilitation	1:
Clifton Heights	1:
Lyndon Crossing	1:
Signature Healthcare at Jefferson Manor Rehab and We	1:
Rolling Hills Healthcare Center	1:
Charlestown Place at New Albany	1:
Sanders Ridge Health Campus	No Data
The Springs at Oldham Reserve	No Data

Medical Groups Affiliated with NORTON HOSPITALS, INC

There are 1,819 doctors and 224 medical groups that are affiliated with NORTON HOSPITALS, INC.

Affiliated Doctor Groups

The list of medical professionals associated with NORTON HOSPITALS, INC is very long, so we have added another pages. See a list of medical professionals associated with NORTON HOSPITALS, INC.