UNIVERSITY HOSPITALS OF CLEVELAND Ratings and Reviews

About UNIVERSITY HOSPITALS OF CLEVELAND

UNIVERSITY HOSPITALS OF CLEVELAND is a Acute Care Hospitals. It is in CLEVELAND, OH. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 360137. It does provide emergency services. There are 2,284 medical professionals and 260 doctor groups affiliated with the hospital. On average at UNIVERSITY HOSPITALS OF CLEVELAND, emergency patients were charged $32,574. This is higher than the state average of $25,795. It is also higher than the national average of $25,828.

Quick Links to UNIVERSITY HOSPITALS OF CLEVELAND Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UNIVERSITY HOSPITALS OF CLEVELAND to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	23 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	23 %
Patients who reported that they "Always" received help as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	14 %
Patients who reported that they "Usually" received help as soon as they wanted	32 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	13 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	29 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	33 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	12 %
Patients who reported that YES, they did discuss whether they would need help after discharge	88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89 %
Patients who "Agree" they understood their care when they left the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	50 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	56 %
Patients who reported that their room and bathroom were "Always" clean	63 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	23 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	50 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	15 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	67 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	68 %
Patients who reported YES, they would probably recommend the hospital	25 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of UNIVERSITY HOSPITALS OF CLEVELAND, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UNIVERSITY HOSPITALS OF CLEVELAND provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UNIVERSITY HOSPITALS OF CLEVELAND: Not Available

Detailed table for spending and period for patients at UNIVERSITY HOSPITALS OF CLEVELAND:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$8
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$77
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$426
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$7
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$12
Carrier (1 to 3 days Prior to Index Hospital Admission)	$796
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$16,725
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$19
Carrier (During Index Hospital Admission)	$2,189
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$712
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$180
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,749
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,458
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,673
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$143
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,400
Total (Complete Episode)	$32,574

Infection Rates at UNIVERSITY HOSPITALS OF CLEVELAND

These measures show how often patients at UNIVERSITY HOSPITALS OF CLEVELAND contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.93 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.81 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	23,500.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	26.55 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	35.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.32 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.26 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.66 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	23,004.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	42.56 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	18.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.42 / Better
SSI - Colon Surgery: Lower Confidence Limit	1.31 / Worse
SSI - Colon Surgery: Upper Confidence Limit	2.76 / Worse
SSI - Colon Surgery: Number of Procedures	496.00 / Worse
SSI - Colon Surgery: Predicted Cases	14.49 / Worse
SSI - Colon Surgery: Observed Cases	28.00 / Worse
SSI - Colon Surgery	1.93 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.22 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.38 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	369.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	3.44 / Same
SSI - Abdominal Hysterectomy: Observed Cases	3.00 / Same
SSI - Abdominal Hysterectomy	0.87 / Same
MRSA Bacteremia: Lower Confidence Limit	0.52 / Same
MRSA Bacteremia: Upper Confidence Limit	1.39 / Same
MRSA Bacteremia: Patient Days	201,128.00 / Same
MRSA Bacteremia: Predicted Cases	18.33 / Same
MRSA Bacteremia: Observed Cases	16.00 / Same
MRSA Bacteremia	0.87 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.30 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.55 / Better
Clostridium Difficile (C.Diff): Patient Days	191,923.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	99.91 / Better
Clostridium Difficile (C.Diff): Observed Cases	41.00 / Better
Clostridium Difficile (C.Diff)	0.41 / Better

How UNIVERSITY HOSPITALS OF CLEVELAND Compares to Other Similar Facilities

This is how UNIVERSITY HOSPITALS OF CLEVELAND compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CLEVELAND, OH

Worst Hospitals in CLEVELAND, OH

Percentages of Complications and Deaths at UNIVERSITY HOSPITALS OF CLEVELAND

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.9%	SAME
Death rate for heart attack patients	12.3%	SAME
Death rate for CABG surgery patients	1.9%	SAME
Death rate for COPD patients	8.9%	SAME
Death rate for heart failure patients	10.3%	SAME
Death rate for pneumonia patients	18.8%	SAME
Death rate for stroke patients	14.5%	SAME
Pressure ulcer rate	0.28%	SAME
Death rate among surgical inpatients with serious treatable complications	194.37%	SAME
Iatrogenic pneumothorax rate	0.2%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	1.75%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.05%	SAME
Postoperative respiratory failure rate	5.42%	Better
Perioperative pulmonary embolism or deep vein thrombosis rate	3.54%	SAME
Postoperative sepsis rate	3.88%	SAME
Postoperative wound dehiscence rate	2.14%	SAME
Abdominopelvic accidental puncture or laceration rate	0.7%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.75%	Better

Skilled Nursing Facilities Near UNIVERSITY HOSPITALS OF CLEVELAND

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UNIVERSITY HOSPITALS OF CLEVELAND ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Altenheim	5:
O'neill Healthcare North Olmsted	5:
Welsh Home The	5:
St Mary of The Woods	5:
Pleasant Lake Villa	5:
Pleasantview Care Center	5:
Altercare of Cuyahoga Falls Ctr For Rehab and Nursin	5:
Brookdale Westlake Village	5:
Gardens of Mcgregor and Amasa Stone	5:
Village of The Falls	5:
Algart Health Care	5:
Berea Center	5:
Ohman Family Living at Holly	5:
Ohio Living Breckenridge Village	5:
Willowood Care Center of Brunswick	5:
O'neill Healthcare Middleburg Heights	5:
Health Center at The Renaissan	5:
O'neill Healthcare Fairview Park	5:
Oaks of Brecksville	5:
Avon Place	5:
Anna Maria of Aurora	5:
Avenue at Aurora	5:
Homestead Ii	5:
O'neill Healthcare North Ridgeville	5:
Euclid Subacute Care Center	5:
Judson Park	5:
Bath Creek Estates	5:
Kensington at Anna Maria	5:
Riverview Pointe Care Center	5:
Heritage of Hudson	5:
Life Care Center of Elyria	5:
The Northridge Health Center	5:
Middleburg Heights Health and Rehabilitation Center	4:
Joshua Tree Care Center	4:
Northfield Village Retirement Community	4:
Hillside Plaza	4:
Westpark Healthcare Campus	4:
St Augustine Manor	4:
Concord Village Skilled Nursing and Rehabilitation	4:
Mapleview Country Villa	4:
Longmeadow Care Center	4:
Mentor Ridge Health and Rehabilitation	4:
Avon Oaks Nursing Home	4:
Regina Health Center	4:
Lutheran Home	4:
Chardon Center	4:
Strongsville Healthcare and Rehabilitation	4:
Woods On French Creek Nursing and Rehab Center The	4:
O'neill Healthcare Bay Village	4:
Huntington Woods Care and Rehab Center	4:
Enniscourt Nursing Care	4:
Parkside Villa	4:
Heather Hill Care Communities	4:
Life Care Center of Medina	4:
Avenue at Broadview Heights	4:
Ahc of Landerhaven LLC	4:
Grand River Health and Rehab Center	4:
Mount Saint Joseph Rehab Center	4:
Brunswick Pointe Transitional Care	4:
North Park Care Center	4:
Burton Health Care Center	3:
Brentwood Health Care Center	3:
Eliza Jennings Home	3:
Eliza at Chagrin Falls	3:
Falling Water Healthcare Center	3:
Jennings Hall	3:
Woodlands Health and Rehab Center	3:
King David Post Acute Nursing and Rehabilitation LLC	3:
Medina Bsd Opco LLC	3:
Gardens of North Olmsted	3:
Concord Ridge Health and Rehabilitation	3:
The Avenue Care and Rehabilitation Center	3:
Larchwood Care	3:
Crestmont North Nursing Home	3:
Diplomat Healthcare	3:
Beachwood Pointe Care Center	3:
Rae-Ann Westlake	3:
Legacy Willoughby	3:
Altercare of Mayfield Village, Inc	3:
Willows Health and Rehab Ctr	3:
Royal Oak Nursing and Rehab Ctr	3:
Aurora Manor Special Care Cent	3:
Mt Alverna Home Inc	3:
Singleton Health Care Center	3:
Manor of Grande Village	3:
Avenue at Lyndhurst	3:
O'neill Healthcare Lakewood	3:
University Manor Health and Reha	2:
Avenue at North Ridgeville	2:
Parma Care Center	2:
Cedarwood Plaza	2:
Arbors at Streetsboro	2:
Phoenix of Maple Heights	2:
Canterbury of Twinsburg	2:
Rocky River Healthcare of Westpark	2:
Crown Center at Laurel Lake	2:
Snf-The Villa at Marymount	2:
Pearlview Rehab and Wellness Ctr	2:
Legacy North Royalton	2:
Momentous Health at Richfield	2:

Medical Groups Affiliated with UNIVERSITY HOSPITALS OF CLEVELAND

There are 2,284 doctors and 260 medical groups that are affiliated with UNIVERSITY HOSPITALS OF CLEVELAND.

Affiliated Doctor Groups

The list of medical professionals associated with UNIVERSITY HOSPITALS OF CLEVELAND is very long, so we have added another pages. See a list of medical professionals associated with UNIVERSITY HOSPITALS OF CLEVELAND.