SOUTHWEST GENERAL HEALTH CENTER Ratings and Reviews

About SOUTHWEST GENERAL HEALTH CENTER

SOUTHWEST GENERAL HEALTH CENTER is a Acute Care Hospitals. It is in MIDDLEBURG HEIGHTS, OH. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 360155. It does provide emergency services. There are 488 medical professionals and 119 doctor groups affiliated with the hospital. On average at SOUTHWEST GENERAL HEALTH CENTER, emergency patients were charged $24,574. This is lower than the state average of $25,795. It is also lower than the national average of $25,828.

Quick Links to SOUTHWEST GENERAL HEALTH CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SOUTHWEST GENERAL HEALTH CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	86 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	12 %
Patients who reported that their nurses "Always" listened carefully to them	75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	21 %
Patients who reported that their nurses "Always" explained things in a way they could understand	75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	20 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their doctors "Usually" listened carefully to them	18 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	64 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	9 %
Patients who reported that they "Usually" received help as soon as they wanted	27 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	8 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	68 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	9 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	23 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	17 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	13 %
Patients who reported that YES, they did discuss whether they would need help after discharge	87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89 %
Patients who "Agree" they understood their care when they left the hospital	44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	50 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	43 %
Patients who "Agree" that they understood their responsiblities in managing their health	46 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	34 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	59 %
Patients who reported that their room and bathroom were "Always" clean	65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	21 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	62 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	8 %
Patients who reported that the area around their room was "Usually" quiet at night	30 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	19 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	73 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	4 %
Patients who reported YES, they would definitely recommend the hospital	74 %
Patients who reported YES, they would probably recommend the hospital	22 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of SOUTHWEST GENERAL HEALTH CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the SOUTHWEST GENERAL HEALTH CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for SOUTHWEST GENERAL HEALTH CENTER: Not Available

Detailed table for spending and period for patients at SOUTHWEST GENERAL HEALTH CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$14
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$25
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$34
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$15
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$731
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,404
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$18
Carrier (During Index Hospital Admission)	$1,415
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$559
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$201
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,370
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$879
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$5,493
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$97
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,313
Total (Complete Episode)	$24,574

Infection Rates at SOUTHWEST GENERAL HEALTH CENTER

These measures show how often patients at SOUTHWEST GENERAL HEALTH CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	-- / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.58 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	6,604.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	5.20 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.11 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.19 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	7,971.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	6.86 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.44 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.34 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.57 / Same
SSI - Colon Surgery: Number of Procedures	141.00 / Same
SSI - Colon Surgery: Predicted Cases	3.75 / Same
SSI - Colon Surgery: Observed Cases	4.00 / Same
SSI - Colon Surgery	1.07 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	100.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.74 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.17 / Same
MRSA Bacteremia: Upper Confidence Limit	3.42 / Same
MRSA Bacteremia: Patient Days	49,609.00 / Same
MRSA Bacteremia: Predicted Cases	1.93 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	1.03 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.45 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.13 / Same
Clostridium Difficile (C.Diff): Patient Days	46,906.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	24.61 / Same
Clostridium Difficile (C.Diff): Observed Cases	18.00 / Same
Clostridium Difficile (C.Diff)	0.73 / Same

How SOUTHWEST GENERAL HEALTH CENTER Compares to Other Similar Facilities

This is how SOUTHWEST GENERAL HEALTH CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MIDDLEBURG HEIGHTS, OH

Worst Hospitals in MIDDLEBURG HEIGHTS, OH

Percentages of Complications and Deaths at SOUTHWEST GENERAL HEALTH CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.6%	SAME
Death rate for heart attack patients	12.1%	SAME
Death rate for CABG surgery patients	2.6%	SAME
Death rate for COPD patients	9.2%	SAME
Death rate for heart failure patients	10.8%	SAME
Death rate for pneumonia patients	14.9%	Better
Death rate for stroke patients	15.1%	SAME
Pressure ulcer rate	1.07%	SAME
Death rate among surgical inpatients with serious treatable complications	134.97%	SAME
Iatrogenic pneumothorax rate	0.23%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.81%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.34%	SAME
Postoperative respiratory failure rate	11.47%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.01%	SAME
Postoperative sepsis rate	3.77%	SAME
Postoperative wound dehiscence rate	1.76%	SAME
Abdominopelvic accidental puncture or laceration rate	1.28%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.16%	SAME

Skilled Nursing Facilities Near SOUTHWEST GENERAL HEALTH CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near SOUTHWEST GENERAL HEALTH CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Parkside Villa	5:
O'neill Healthcare Middleburg Heights	5:
Anna Maria of Aurora	5:
Riverview Pointe Care Center	5:
Algart Health Care	5:
Falls Village Skilled Nursing and Rehabilitation	5:
Willowood Care Center of Brunswick	5:
Altenheim	5:
Kendal at Oberlin	5:
Village at St Edward Nrsg Care	5:
Heather Knoll Retirement Village	5:
Regina Health Center	5:
Ohio Living Rockynol	5:
Pleasantview Care Center	5:
Avon Place	5:
Brookdale Westlake Village	5:
Gardens of Mcgregor and Amasa Stone	5:
Bath Creek Estates	5:
Heritage of Hudson	5:
The Northridge Health Center	5:
Oaks of Brecksville	5:
Western Reserve Masonic Comm	5:
Welsh Home The	5:
Welcome Nursing Home	5:
O'neill Healthcare Fairview Park	5:
Berea Center	5:
St Mary of The Woods	5:
Village of The Falls	5:
Mount Saint Joseph Rehab Center	5:
Health Center at The Renaissan	5:
Ohio Living Breckenridge Village	5:
O'neill Healthcare North Ridgeville	5:
Euclid Subacute Care Center	5:
Elms Retirement Village Inc	5:
Keystone Pointe Health and Rehabilitation	5:
Life Care Center of Elyria	5:
The Pinnacle Rehabilitation and Nursing Center	5:
Kensington at Anna Maria	4:
Larchwood Care	4:
Avon Oaks Nursing Home	4:
Altercare Transitional Care of The Western Reserve	4:
Pleasant Lake Villa	4:
Hillside Plaza	4:
Life Care Center of Medina	4:
Middleburg Heights Health and Rehabilitation Center	4:
Brunswick Pointe Transitional Care	4:
Wadsworth Pointe	4:
Hickory Ridge Nursing and Rehabilitation Center	4:
St Augustine Manor	4:
North Park Care Center	4:
Amherst Manor Nursing Home	4:
O'neill Healthcare Lakewood	4:
Ahc of Landerhaven LLC	4:
O'neill Healthcare North Olmsted	4:
Timberland Ridge Nursing and Rehabilitation	4:
Judson Park	4:
Huntington Woods Care and Rehab Center	4:
Avenue at Broadview Heights	4:
O'neill Healthcare Bay Village	4:
Woods On French Creek Nursing and Rehab Center The	4:
Altercare of Cuyahoga Falls Ctr For Rehab and Nursin	4:
Autumn Aegis Nursing Home	4:
Brentwood Health Care Center	4:
Northfield Village Retirement Community	4:
Enniscourt Nursing Care	4:
Lutheran Home	4:
Oak Hills Nursing Center	4:
Diplomat Healthcare	3:
The Avenue Care and Rehabilitation Center	3:
Legacy Willoughby	3:
Altercare of Mayfield Village, Inc	3:
Willows Health and Rehab Ctr	3:
Snf-The Villa at Marymount	3:
Northwestern Center	3:
Mt Alverna Home Inc	3:
Singleton Health Care Center	3:
King David Post Acute Nursing and Rehabilitation LLC	3:
Concordia at Sumner	3:
Avenue at Lyndhurst	3:
Lake Pointe Health Care	3:
Avenue at Medina	3:
Jennings Hall	3:
Strongsville Healthcare and Rehabilitation	3:
Joshua Tree Care Center	3:
Eliza Jennings Home	3:
Daughters of Miriam Center For Nursing and Rehabilit	3:
Westpark Healthcare Campus	3:
Aurora Manor Special Care Cent	3:
Gardens of North Olmsted	3:
Medina Bsd Opco LLC	3:
Manor of Grande Village	3:
Samaritan Care Center and Villa	3:
Avenue at Macedonia	3:
Shaker Gardens Nursing and Rehabilitation Center	3:
Altercare of Wadsworth	3:
Beachwood Pointe Care Center	3:
Falling Water Healthcare Center	3:
Regency Care of Copley	2:
Aventura at Walton Hills	2:
Wesleyan Village	2:

Medical Groups Affiliated with SOUTHWEST GENERAL HEALTH CENTER

There are 488 doctors and 119 medical groups that are affiliated with SOUTHWEST GENERAL HEALTH CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with SOUTHWEST GENERAL HEALTH CENTER is very long, so we have added another pages. See a list of medical professionals associated with SOUTHWEST GENERAL HEALTH CENTER.