ST JOSEPH MERCY OAKLAND Ratings and Reviews

About ST JOSEPH MERCY OAKLAND

ST JOSEPH MERCY OAKLAND is a Acute Care Hospitals. It is in PONTIAC, MI. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 230029. It does provide emergency services. There are 602 medical professionals and 182 doctor groups affiliated with the hospital. On average at ST JOSEPH MERCY OAKLAND, emergency patients were charged $24,939. This is lower than the state average of $24,992. It is also lower than the national average of $25,828.

Quick Links to ST JOSEPH MERCY OAKLAND Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ST JOSEPH MERCY OAKLAND to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	67 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	70 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	22 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	67 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	10 %
Patients who reported that their doctors "Usually" listened carefully to them	23 %
Patients who reported that their doctors "Always" explained things in a way they could understand	64 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	27 %
Patients who reported that they "Always" received help as soon as they wanted	46 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	22 %
Patients who reported that they "Usually" received help as soon as they wanted	32 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	45 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	21 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	46 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	23 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	31 %
Patients who reported that staff "Always" explained about medicines before giving it to them	50 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	28 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	22 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	67 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	17 %
Patients who reported that YES, they were given information about what to do during their recovery at home	83 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	18 %
Patients who reported that YES, they did discuss whether they would need help after discharge	82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	85 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	8 %
Patients who "Strongly Agree" they understood their care when they left the hospital	45 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	37 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	52 %
Patients who reported that their room and bathroom were "Always" clean	54 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	22 %
Patients who reported that their room and bathroom were "Usually" clean	24 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	49 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	13 %
Patients who reported that the area around their room was "Usually" quiet at night	38 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	13 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	60 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	62 %
Patients who reported YES, they would probably recommend the hospital	30 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of ST JOSEPH MERCY OAKLAND, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ST JOSEPH MERCY OAKLAND provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ST JOSEPH MERCY OAKLAND: Not Available

Detailed table for spending and period for patients at ST JOSEPH MERCY OAKLAND:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$19
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$16
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$101
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$10
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$9
Carrier (1 to 3 days Prior to Index Hospital Admission)	$696
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,475
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$29
Carrier (During Index Hospital Admission)	$1,809
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$878
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$215
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,211
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$690
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,090
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$126
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,566
Total (Complete Episode)	$24,939

Infection Rates at ST JOSEPH MERCY OAKLAND

These measures show how often patients at ST JOSEPH MERCY OAKLAND contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.01 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.64 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	7,043.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	7.69 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.13 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.33 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.15 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	11,653.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	15.52 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	10.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.64 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.01 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.16 / Same
SSI - Colon Surgery: Number of Procedures	164.00 / Same
SSI - Colon Surgery: Predicted Cases	4.25 / Same
SSI - Colon Surgery: Observed Cases	1.00 / Same
SSI - Colon Surgery	0.24 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.81 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	117.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.07 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	0.13 / Same
MRSA Bacteremia: Upper Confidence Limit	1.37 / Same
MRSA Bacteremia: Patient Days	78,667.00 / Same
MRSA Bacteremia: Predicted Cases	5.94 / Same
MRSA Bacteremia: Observed Cases	3.00 / Same
MRSA Bacteremia	0.51 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.68 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.26 / Same
Clostridium Difficile (C.Diff): Patient Days	71,678.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	44.82 / Same
Clostridium Difficile (C.Diff): Observed Cases	42.00 / Same
Clostridium Difficile (C.Diff)	0.94 / Same

How ST JOSEPH MERCY OAKLAND Compares to Other Similar Facilities

This is how ST JOSEPH MERCY OAKLAND compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PONTIAC, MI

Worst Hospitals in PONTIAC, MI

Percentages of Complications and Deaths at ST JOSEPH MERCY OAKLAND

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.9%	SAME
Death rate for heart attack patients	12.8%	SAME
Death rate for CABG surgery patients	2.7%	SAME
Death rate for COPD patients	9.1%	SAME
Death rate for heart failure patients	9.9%	SAME
Death rate for pneumonia patients	18.4%	SAME
Death rate for stroke patients	13.5%	SAME
Pressure ulcer rate	0.54%	SAME
Death rate among surgical inpatients with serious treatable complications	192.46%	SAME
Iatrogenic pneumothorax rate	0.27%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.8%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.36%	SAME
Postoperative respiratory failure rate	5.92%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.74%	SAME
Postoperative sepsis rate	5.43%	SAME
Postoperative wound dehiscence rate	1.67%	SAME
Abdominopelvic accidental puncture or laceration rate	1.34%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.91%	SAME

Skilled Nursing Facilities Near ST JOSEPH MERCY OAKLAND

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ST JOSEPH MERCY OAKLAND ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Bellbrook	5:
Hartford Nursing and Rehabilitation Center	5:
Michigan Veterans Home of Chesterfield Township	5:
Qualicare Nursing Home	5:
The Rivers Health and Rehab Center of Grosse Pointe	5:
The Neighborhoods of White Lake	5:
Regency at Grand Blanc	5:
Fraser Villa	5:
Fairlane Senior Care and Rehab Center	5:
Shelby Crossing Health Campus	5:
South Lyon Senior Care and Rehab Center, L L C	5:
Medilodge of Plymouth	5:
The Orchards at Samaritan	5:
The Oaks at Woodfield	5:
Westlake Health Campus	5:
Lourdes Rehabilitation and Healthcare Center	5:
Marywood Nursing Care Center	5:
Orchard Grove Health Campus	5:
Fox Run Village	5:
Glacier Hills	5:
Wellbridge of Romeo, LLC	5:
Maple Manor Rehab Center	5:
Pomeroy Living Sterling Skilled Rehabilitation	4:
Novi Lakes Health Campus	4:
Lake Orion Nursing Center	4:
Wellbridge of Clarkston	4:
Sheffield Manor Nursing and Rehab Center	4:
Wellbridge of Rochester Hills	4:
West Bloomfield Health and Rehabilitation Center	4:
The Villa at Great Lakes Crossing	4:
St Anthony Healthcare Center	4:
West Oaks Senior Care and Rehab Center	4:
Optalis Health and Rehab of Sterling Heights	4:
Martha T Berry Mcf	4:
Medilodge of Milford	4:
Skld Livonia	4:
Ch Rehab and Nurs Cnt - Commons Dearborn	4:
Optalis Health and Rehabilitation of Grosse Pointe	4:
Fountain Bleu Health and Rehabilitation Center	4:
Oakland Nursing Center	4:
Livonia Woods Nursing and Rehabilitation	4:
Oakpointe Senior Care and Rehab Center	4:
Mission Point Nsg and Phy Rehab Ctr of Holly	3:
Westland, A Villa Center	3:
Omni Continuing Care	3:
Father Murray, A Villa Center	3:
Mission Point Nsg and Physical Rehab Ctr of Detroit	3:
Fenton Healthcare	3:
Regency at Livonia	3:
Maple Manor Rehab Center of Novi Inc	3:
St Joseph's, A Villa Center	3:
Regency at Bluffs Park	3:
Regency at Shelby Township	3:
Riverview Health and Rehab Center	3:
The Orchards at Northwest	3:
Windemere Park Health and Rehab Center	3:
Oakland Manor Nursing and Rehab Center LLC	3:
Skld Plymouth	3:
Regency at Westland	3:
Shelby Health and Rehabilitation Center	3:
Cherry Hill For Nursing and Rehabilitation	3:
Church of Christ Care Center	3:
Hamilton Nursing Home	3:
Wellbridge of Novi, LLC	3:
Pomeroy Living Rochester Skilled Rehabilitation	3:
Optalis Health and Rehab of Dearborn Heights	3:
Boulevard Temple Care Center, LLC	3:
Allegria Village	3:
Heritage Manor Nursing and Rehab Center	3:
Ch Rehab and Nurs Cnt - Commons Farmington Hills	3:
The Orchards at Armada	3:
Regency Heights-Detroit	3:
Regency at St Clair Shores	3:
Mission Point Nsg and Phy Rehab Ctr of Woodward	2:
Medilodge of Farmington	2:
The Orchards at Roseville	2:
Shorepointe Nursing Center	2:
The Lakeland Center	2:
Lahser Hills Care Centre	2:
Regency at Chene	2:
Medilodge of Southfield	2:
Wellbridge of Fenton	2:
The Villa at Silverbell Estates	2:
Four Seasons Nursing Center of Westland	2:
The Villa at The Park	2:
Ambassador, A Villa Center	2:
Marvin and Betty Danto Health Care Center	2:
Pine Creek Manor Skilled Nursing and Rehab Center	2:
Mission Point Nsg and Phy Rehab of Superior Woods	2:
The Orchards at Redford	2:
Lakepointe Senior Care and Rehab Center, L L C	2:
Regency Manor Nursing and Rehabilitation Center	2:
Optalis Health and Rehabilitation of Troy	2:
The Villa at Green Lake Estates	2:
Regency at Canton	2:
Regency at Whitmore Lake	2:
Wellbridge of Grand Blanc	2:
Beaconshire Nursing Centre	2:
The Manor of Farmington Hills	2:
Optalis Health and Rehabilitation of Canton	2:

Medical Groups Affiliated with ST JOSEPH MERCY OAKLAND

There are 602 doctors and 182 medical groups that are affiliated with ST JOSEPH MERCY OAKLAND.

Affiliated Doctor Groups

The list of medical professionals associated with ST JOSEPH MERCY OAKLAND is very long, so we have added another pages. See a list of medical professionals associated with ST JOSEPH MERCY OAKLAND.