ST JOSEPH MERCY OAKLAND Review

Get Information, Ratings, Surveys, and Compare ST JOSEPH MERCY OAKLAND to other hospitals

Overall Hospital Rating: ; HCAPS approval: 61%

Database data as of January 31, 2024

The information shown here is based on data records that are not current. Our latest records for ST JOSEPH MERCY OAKLAND is from July 27, 2022 and our latest database records are as of January 31, 2024. It is not clear why ST JOSEPH MERCY OAKLAND is no longer in the database. Take care when reviewing this information to confirm that the hospital is still operating.

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of ST JOSEPH MERCY OAKLAND. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with ST JOSEPH MERCY OAKLAND, Survey Analysis.)

In the briefest summary, ST JOSEPH MERCY OAKLAND is one of the types of hospitals called Acute Care Hospitals. It is in PONTIAC, MI. Its five star rating is 3 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 230029. It does provide emergency services. There are 616 medical professionals and 178 doctor groups affiliated with the hospital. On average at ST JOSEPH MERCY OAKLAND, emergency patients were charged $24,939. This is lower than the state average of $24,992. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 61% of the patients surveyed definitely recommended ST JOSEPH MERCY OAKLAND, while only 9% did not recommend going to ST JOSEPH MERCY OAKLAND.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for ST JOSEPH MERCY OAKLAND

Address:

44405 WOODWARD AVE
PONTIAC, MI 48341
(248) 858-3000
Click for Map

Medicare Provider Number:

230029

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for ST JOSEPH MERCY OAKLAND

Overall Rating:



The Overall Hospital Quality Star Rating for ST JOSEPH MERCY OAKLAND summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ST JOSEPH MERCY OAKLAND to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 7 %
Patients who reported that their nurses "Usually" communicated well 21 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 79 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 16 %
Patients who reported that their nurses "Always" listened carefully to them 68 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their nurses "Usually" listened carefully to them 24 %
Patients who reported that their nurses "Always" explained things in a way they could understand 69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 24 %
Patients who reported that their doctors "Always" communicated well 70 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 8 %
Patients who reported that their doctors "Usually" communicated well 22 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 15 %
Patients who reported that their doctors "Always" listened carefully to them 67 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 9 %
Patients who reported that their doctors "Usually" listened carefully to them 24 %
Patients who reported that their doctors "Always" explained things in a way they could understand 62 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 27 %
Patients who reported that they "Always" received help as soon as they wanted 45 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 22 %
Patients who reported that they "Usually" received help as soon as they wanted 33 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 44 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 21 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 46 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 23 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 31 %
Patients who reported that staff "Always" explained about medicines before giving it to them 50 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 29 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 21 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 66 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 16 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 34 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 43 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 15 %
Patients who reported that YES, they were given information about what to do during their recovery at home 85 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 16 %
Patients who reported that YES, they did discuss whether they would need help after discharge 84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 87 %
Patients who "Agree" they understood their care when they left the hospital 47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 45 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 38 %
Patients who "Agree" that they understood their responsiblities in managing their health 50 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 44 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 54 %
Patients who reported that their room and bathroom were "Always" clean 51 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 25 %
Patients who reported that their room and bathroom were "Usually" clean 24 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 52 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 13 %
Patients who reported that the area around their room was "Usually" quiet at night 35 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 15 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 24 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 61 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 9 %
Patients who reported YES, they would definitely recommend the hospital 61 %
Patients who reported YES, they would probably recommend the hospital 30 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of ST JOSEPH MERCY OAKLAND, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ST JOSEPH MERCY OAKLAND provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ST JOSEPH MERCY OAKLAND: Not Available

Detailed table for spending and period for patients at ST JOSEPH MERCY OAKLAND:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $19
Hospice (1 to 3 days Prior to Index Hospital Admission) $1
Inpatient (1 to 3 days Prior to Index Hospital Admission) $16
Outpatient (1 to 3 days Prior to Index Hospital Admission) $101
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $10
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $9
Carrier (1 to 3 days Prior to Index Hospital Admission) $696
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $11,475
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $29
Carrier (During Index Hospital Admission) $1,809
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $878
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $215
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,211
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $690
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,090
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $126
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,566
Total (Complete Episode) $24,939

Infection Rates at ST JOSEPH MERCY OAKLAND

These measures show how often patients at ST JOSEPH MERCY OAKLAND contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit -- / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.36 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 7,486.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 8.23 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.23 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.94 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 12,229.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 16.18 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 8.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.50 / Better
SSI - Colon Surgery: Lower Confidence Limit -- / Better
SSI - Colon Surgery: Upper Confidence Limit 0.73 / Better
SSI - Colon Surgery: Number of Procedures 154.00 / Better
SSI - Colon Surgery: Predicted Cases 4.12 / Better
SSI - Colon Surgery: Observed Cases 0.00 / Better
SSI - Colon Surgery 0.00 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit -- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 2.85 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 115.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.05 / Same
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Same
SSI - Abdominal Hysterectomy 0.00 / Same
MRSA Bacteremia: Lower Confidence Limit 0.01 / Better
MRSA Bacteremia: Upper Confidence Limit 0.90 / Better
MRSA Bacteremia: Patient Days 79,281.00 / Better
MRSA Bacteremia: Predicted Cases 5.48 / Better
MRSA Bacteremia: Observed Cases 1.00 / Better
MRSA Bacteremia 0.18 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.52 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.97 / Better
Clostridium Difficile (C.Diff): Patient Days 73,095.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 52.99 / Better
Clostridium Difficile (C.Diff): Observed Cases 38.00 / Better
Clostridium Difficile (C.Diff) 0.72 / Better

How ST JOSEPH MERCY OAKLAND Compares to Other Similar Facilities

This is how ST JOSEPH MERCY OAKLAND compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PONTIAC, MI

Worst Hospitals in PONTIAC, MI

Percentages of Complications and Deaths at ST JOSEPH MERCY OAKLAND

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3% SAME
Death rate for heart attack patients 13.2% SAME
Death rate for CABG surgery patients 2.2% SAME
Death rate for COPD patients 10% SAME
Death rate for heart failure patients 11.8% SAME
Death rate for pneumonia patients 18.4% SAME
Death rate for stroke patients 14% SAME
Pressure ulcer rate 0.54% SAME
Death rate among surgical inpatients with serious treatable complications 192.46% SAME
Iatrogenic pneumothorax rate 0.27% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 2.8% SAME
Postoperative acute kidney injury requiring dialysis rate 1.36% SAME
Postoperative respiratory failure rate 5.92% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.74% SAME
Postoperative sepsis rate 5.43% SAME
Postoperative wound dehiscence rate 1.67% SAME
Abdominopelvic accidental puncture or laceration rate 1.34% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.91% SAME

Skilled Nursing Facilities Near ST JOSEPH MERCY OAKLAND

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ST JOSEPH MERCY OAKLAND ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
The Neighborhoods of White Lake 5:
Fraser Villa 5:
Oakpointe Senior Care and Rehab Center 5:
Shelby Crossing Health Campus 5:
Wellbridge of Romeo, LLC 5:
Westlake Health Campus 5:
Beaumont Rehabilitation and Continuing Care Dearborn 5:
Fox Run Village 5:
Orchard Grove Health Campus 5:
Hartford Nursing and Rehabilitation Center 5:
St Joseph's, A Villa Center 5:
Fairlane Senior Care and Rehab Center 5:
South Lyon Senior Care and Rehab Center, L L C 5:
The Villa at Great Lakes Crossing 5:
The Rivers Health and Rehab Center of Grosse Pointe 5:
The Orchards at Samaritan 5:
Regency at Grand Blanc 5:
Michigan Veterans Home of Chesterfield Township 5:
Bellbrook 5:
Oakland Nursing Center 5:
Sheffield Manor Nursing and Rehab Center 5:
Qualicare Nursing Home 5:
Marywood Nursing Care Center 5:
Glacier Hills 5:
Novi Lakes Health Campus 5:
The Oaks at Woodfield 5:
Omni Continuing Care 4:
Heritage Manor Nursing and Rehab Center 4:
Wellbridge of Clarkston 4:
Livonia Woods Nursing and Rehabilitation 4:
Wellbridge of Rochester Hills 4:
Regency at Chene 4:
Riverview Health and Rehab Center 4:
Lourdes Rehabilitation and Healthcare Center 4:
West Bloomfield Health and Rehabilitation Center 4:
Pomeroy Living Sterling Skilled Rehabilitation 4:
Regency at Westland 4:
Medilodge of Grand Blanc 4:
Hamilton Nursing Home 4:
Medilodge of Milford 4:
Martha T Berry Mcf 4:
Skld Livonia 4:
Allegria Village 4:
Medilodge of Plymouth 4:
The Orchards at Armada 4:
Maple Manor Rehab Center 4:
Fountain Bleu Health and Rehabilitation Center 4:
Mission Point Nursing and Rehab Center of Holly 3:
Westland, A Villa Center 3:
Father Murray, A Villa Center 3:
Mission Point Nsg and Physical Rehab Ctr of Detroit 3:
Fenton Healthcare 3:
Regency at Livonia 3:
Regency Manor Nursing and Rehabilitation Center 3:
Four Seasons Nursing Center of Westland 3:
Oakland Manor Nursing and Rehab Center LLC 3:
St Anthony Healthcare Center 3:
Ambassador, A Villa Center 3:
Mission Point Nsg and Phy Rehab Ctr of Woodward 3:
Regency Heights-Detroit 3:
Mission Point Nsg and Phy Rehab of Superior Woods 3:
Cherry Hill For Nursing and Rehabilitation 3:
Shelby Health and Rehabilitation Center 3:
West Oaks Senior Care and Rehab Center 3:
Optalis Health and Rehab of Sterling Heights 3:
The Orchards at Redford 3:
Optalis Health and Rehab of Dearborn Heights 3:
Boulevard Temple Care Center, LLC 3:
The Manor of Farmington Hills 3:
Optalis Health and Rehabilitation of Grosse Pointe 3:
Optalis Health and Rehabilitation of Canton 3:
The Villa at Green Lake Estates 3:
Imperial, A Villa Center 3:
Mission Point Nsg and Phy Rehab Ctr of Elmwood 3:
Medilodge of Farmington 2:
Wellbridge of Novi, LLC 2:
The Orchards at Roseville 2:
Shorepointe Nursing Center 2:
The Villa at Silverbell Estates 2:
Medilodge of Southfield 2:
The Orchards at Wayne 2:
Evergreen Health and Rehabilitation Center 2:
Wellbridge of Fenton 2:
Lake Orion Nursing Center 2:
Medilodge of Rochester Hills, Inc 2:
Regency at Bluffs Park 2:
Regency at Shelby Township 2:
Maple Manor Rehab Center of Novi Inc 2:
The Orchards at Northwest 2:
Mission Point Nsg and Phy Rehab Ctr of Clawson 2:
Optalis Health and Rehabilitation of Troy 2:
Four Chaplains Nrsg Care Ctr 2:
Church of Christ Care Center 2:
Lakepointe Senior Care and Rehab Center, L L C 2:
Woodward Hills Health and Rehabilitation Ctr 2:
Pomeroy Living Rochester Skilled Rehabilitation 2:
Medilodge of Shoreline 2:
Mission Point Nsg and Phy Rehab Ctr of Clinton Twp 2:
The Orchards at Harper Woods 2:
Wellbridge of Grand Blanc 2:

Medical Groups Affiliated with ST JOSEPH MERCY OAKLAND

There are 616 doctors and 178 medical groups that are affiliated with ST JOSEPH MERCY OAKLAND.

Affiliated Doctor Groups


The list of medical professionals associated with ST JOSEPH MERCY OAKLAND is very long, so we have added another pages. See a list of medical professionals associated with ST JOSEPH MERCY OAKLAND.