MEMORIAL HEALTHCARE Ratings and Reviews

About MEMORIAL HEALTHCARE

MEMORIAL HEALTHCARE is a Acute Care Hospitals. It is in OWOSSO, MI. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 230121. It does provide emergency services. There are 284 medical professionals and 111 doctor groups affiliated with the hospital. On average at MEMORIAL HEALTHCARE, emergency patients were charged $21,806. This is lower than the state average of $24,992. It is also lower than the national average of $25,828.

Quick Links to MEMORIAL HEALTHCARE Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MEMORIAL HEALTHCARE to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	4 %
Patients who reported that their doctors "Usually" communicated well	16 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	87 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Always" listened carefully to them	78 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their doctors "Usually" listened carefully to them	18 %
Patients who reported that their doctors "Always" explained things in a way they could understand	74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	63 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	8 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	8 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	31 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	65 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	8 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	60 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	45 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	11 %
Patients who reported that YES, they were given information about what to do during their recovery at home	89 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	13 %
Patients who reported that YES, they did discuss whether they would need help after discharge	87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	90 %
Patients who "Agree" they understood their care when they left the hospital	45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	5 %
Patients who "Strongly Agree" they understood their care when they left the hospital	50 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	41 %
Patients who "Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	62 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	24 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	53 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	70 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	60 %
Patients who reported YES, they would probably recommend the hospital	35 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MEMORIAL HEALTHCARE, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MEMORIAL HEALTHCARE provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MEMORIAL HEALTHCARE: Not Available

Detailed table for spending and period for patients at MEMORIAL HEALTHCARE:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$12
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$45
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$52
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$18
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$622
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,269
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$25
Carrier (During Index Hospital Admission)	$1,094
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$723
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$295
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,560
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,058
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,723
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$82
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,219
Total (Complete Episode)	$21,806

Infection Rates at MEMORIAL HEALTHCARE

These measures show how often patients at MEMORIAL HEALTHCARE contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days	1,360.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	0.83 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards)	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	-- / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.14 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	2,635.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	1.40 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.00 / Same
SSI - Colon Surgery: Lower Confidence Limit	-- / Same
SSI - Colon Surgery: Upper Confidence Limit	1.63 / Same
SSI - Colon Surgery: Number of Procedures	66.00 / Same
SSI - Colon Surgery: Predicted Cases	1.83 / Same
SSI - Colon Surgery: Observed Cases	0.00 / Same
SSI - Colon Surgery	0.00 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	11.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.11 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	13,126.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.65 / Not Available
MRSA Bacteremia: Observed Cases	0.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.11 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.80 / Better
Clostridium Difficile (C.Diff): Patient Days	13,126.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	12.08 / Better
Clostridium Difficile (C.Diff): Observed Cases	4.00 / Better
Clostridium Difficile (C.Diff)	0.33 / Better

How MEMORIAL HEALTHCARE Compares to Other Similar Facilities

This is how MEMORIAL HEALTHCARE compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in OWOSSO, MI

Worst Hospitals in OWOSSO, MI

Percentages of Complications and Deaths at MEMORIAL HEALTHCARE

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.2%	SAME
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8.6%	SAME
Death rate for heart failure patients	15.2%	SAME
Death rate for pneumonia patients	19.7%	SAME
Death rate for stroke patients	13.2%	SAME
Pressure ulcer rate	1.08%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.28%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.72%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.56%	SAME
Postoperative respiratory failure rate	10.59%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.12%	SAME
Postoperative sepsis rate	5.13%	SAME
Postoperative wound dehiscence rate	2.93%	SAME
Abdominopelvic accidental puncture or laceration rate	1.69%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.18%	SAME

Skilled Nursing Facilities Near MEMORIAL HEALTHCARE

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MEMORIAL HEALTHCARE ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Holt Senior Care and Rehab Center, L L C	5:
The Willows at Okemos	5:
Durand Senior Care and Rehab Center, L L C	5:
Hazel I Findlay Country Manor	5:
Pleasant View Shiawassee County Med Care Fac	5:
Memorial Healthcare Center Ltc	4:
Wellspring Lutheran Services	4:
Medilodge of Frankenmuth	4:
Medilodge of Campus Area	3:
Medilodge of Okemos	3:
Medilodge of Lansing	3:
Medilodge of East Lansing	3:
The Willows at East Lansing	3:
Argentine Care Center	3:
Fenton Healthcare	3:
Maple Woods Manor	3:
Ingham County Medical Care Fac	2:
Medilodge of Capital Area	2:
Burcham Hills Retirement Ctr	2:
Wellbridge of Fenton	2:
Ovid Healthcare Center	2:
Mission Point Nsg and Phy Rehab Ctr of Flint	2:
Willowbrook Manor	2:
Chesaning Nursing and Rehabilitation Center	2:
Aria Nursing and Rehab	1:
Caretel Inns of Linden	1:
Kith Haven	1:
Majestic Care of Flushing	1:
Medilodge of Montrose Inc	1:
Ashley Healthcare Center	No Data

Medical Groups Affiliated with MEMORIAL HEALTHCARE

There are 284 doctors and 111 medical groups that are affiliated with MEMORIAL HEALTHCARE.

Affiliated Doctor Groups

The list of medical professionals associated with MEMORIAL HEALTHCARE is very long, so we have added another pages. See a list of medical professionals associated with MEMORIAL HEALTHCARE.