MERCY HEALTH SAINT MARY'S Ratings and Reviews

About MERCY HEALTH SAINT MARY'S

MERCY HEALTH SAINT MARY'S is a Acute Care Hospitals. It is in GRAND RAPIDS, MI. Its type of ownership is Voluntary non-profit - Church. The facility's Medicare ID is 230059. It does provide emergency services. There are 674 medical professionals and 122 doctor groups affiliated with the hospital. On average at MERCY HEALTH SAINT MARY'S, emergency patients were charged $23,899. This is lower than the state average of $24,992. It is also lower than the national average of $25,828.

Quick Links to MERCY HEALTH SAINT MARY'S Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY HEALTH SAINT MARY'S to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	81 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	2 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	90 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	1 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	9 %
Patients who reported that their nurses "Always" listened carefully to them	77 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	3 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	76 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	3 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	3 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	89 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	1 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Always" listened carefully to them	77 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	3 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	4 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	23 %
Patients who reported that they "Always" received help as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	9 %
Patients who reported that they "Usually" received help as soon as they wanted	30 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	9 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	65 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	9 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	26 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	19 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	22 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	77 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	7 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	27 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	10 %
Patients who reported that YES, they were given information about what to do during their recovery at home	90 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	11 %
Patients who reported that YES, they did discuss whether they would need help after discharge	89 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	9 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	91 %
Patients who "Agree" they understood their care when they left the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	3 %
Patients who "Strongly Agree" they understood their care when they left the hospital	54 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	3 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	3 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	54 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	3 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	59 %
Patients who reported that their room and bathroom were "Always" clean	71 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	7 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	61 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	5 %
Patients who reported that the area around their room was "Usually" quiet at night	34 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	6 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	18 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	76 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	2 %
Patients who reported YES, they would definitely recommend the hospital	77 %
Patients who reported YES, they would probably recommend the hospital	21 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MERCY HEALTH SAINT MARY'S, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY HEALTH SAINT MARY'S provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCY HEALTH SAINT MARY'S: Not Available

Detailed table for spending and period for patients at MERCY HEALTH SAINT MARY'S:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$24
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$36
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$115
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$13
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$9
Carrier (1 to 3 days Prior to Index Hospital Admission)	$716
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,463
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$17
Carrier (During Index Hospital Admission)	$1,416
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$892
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$266
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,289
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$979
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,178
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$112
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,372
Total (Complete Episode)	$23,899

Infection Rates at MERCY HEALTH SAINT MARY'S

These measures show how often patients at MERCY HEALTH SAINT MARY'S contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.12 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.32 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	5,888.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	6.18 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	3.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.49 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.36 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.83 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	5,388.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	6.83 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	6.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.88 / Same
SSI - Colon Surgery: Lower Confidence Limit	1.35 / Worse
SSI - Colon Surgery: Upper Confidence Limit	4.73 / Worse
SSI - Colon Surgery: Number of Procedures	134.00 / Worse
SSI - Colon Surgery: Predicted Cases	3.77 / Worse
SSI - Colon Surgery: Observed Cases	10.00 / Worse
SSI - Colon Surgery	2.65 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.05 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	4.40 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	134.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.12 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	0.89 / Same
MRSA Bacteremia: Lower Confidence Limit	0.07 / Same
MRSA Bacteremia: Upper Confidence Limit	1.33 / Same
MRSA Bacteremia: Patient Days	76,195.00 / Same
MRSA Bacteremia: Predicted Cases	4.96 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	0.40 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.07 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.32 / Better
Clostridium Difficile (C.Diff): Patient Days	68,789.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	43.83 / Better
Clostridium Difficile (C.Diff): Observed Cases	7.00 / Better
Clostridium Difficile (C.Diff)	0.16 / Better

How MERCY HEALTH SAINT MARY'S Compares to Other Similar Facilities

This is how MERCY HEALTH SAINT MARY'S compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in GRAND RAPIDS, MI

Worst Hospitals in GRAND RAPIDS, MI

Percentages of Complications and Deaths at MERCY HEALTH SAINT MARY'S

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	12.1%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8.7%	SAME
Death rate for heart failure patients	11.3%	SAME
Death rate for pneumonia patients	18.1%	SAME
Death rate for stroke patients	14.7%	SAME
Pressure ulcer rate	0.65%	SAME
Death rate among surgical inpatients with serious treatable complications	184.87%	SAME
Iatrogenic pneumothorax rate	0.24%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.38%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.33%	SAME
Postoperative respiratory failure rate	5.39%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.7%	SAME
Postoperative sepsis rate	4.22%	SAME
Postoperative wound dehiscence rate	1.7%	SAME
Abdominopelvic accidental puncture or laceration rate	1.32%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.87%	SAME

Skilled Nursing Facilities Near MERCY HEALTH SAINT MARY'S

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY HEALTH SAINT MARY'S ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Thornapple Manor	5:
The Oaks at Byron Center	5:
Corewell Health Rehab and Nursing Center - Kentridge	5:
Holland Home Breton Rehabilitation and Living Centre	5:
Holland Home - Raybrook Manor	5:
Valley Health Center	5:
Clark Retirement Community	5:
Porter Hills Health Center	5:
Mary Free Bed Sub-Acute Rehabilitation	5:
Corewell Health Rehab and Nursing Ctr - Leffingwell	5:
Edison Christian Health Center	5:
St Anns Home	5:
Michigan Veteran Homes at Grand Rapids	5:
The Oaks at Belmont	5:
Corewell Health Greenville Hosp Rehab and Nsg Ctr	5:
Mission Point Nsg and Phy Rehab Ctr of Cedar Springs	5:
Resthaven Care Center	4:
Medilodge of Holland	4:
Heritage Nursing and Rehabilitation Community	4:
The Laurels of Sandy Creek	3:
The Inn at Freedom Village	3:
The Laurels of Hudsonville	3:
Medilodge of Wyoming	3:
Skld Wyoming	3:
Beacon Hill at Eastgate	3:
Covenant Village of The Great Lakes	3:
Corewell Htlh Gr Hosps Rehab and Nsg Ctr-1226cedarst	3:
Skld Leonard	3:
Clearstream Rehabilitation and Nursing Center	2:
Mission Point Nsg and Phy Rehab Ctr of Grandville	2:
Optalis Health and Rehabilitation of Grand Rapids	2:
The Laurels of Kent	2:
Mission Point Nsg and Phy Rehab Ctr of Forest Hills	2:
Valley View Care Center	2:
Mission Point Nsg and Physical Rehab Ctr of Lamont	2:
Mission Point Nsg and Physical Rehab Ctr of Belding	2:
Mission Point Nsg and Phy Rehab Ctr of Greenville	2:
Skld Zeeland	1:
Healthbridge Post-Acute Rehabilitation	1:
Skld Beltline	1:
Allendale Nursing and Rehabilitation Community	1:
Medilodge of Grand Rapids	1:

Medical Groups Affiliated with MERCY HEALTH SAINT MARY'S

There are 674 doctors and 122 medical groups that are affiliated with MERCY HEALTH SAINT MARY'S.

Affiliated Doctor Groups

The list of medical professionals associated with MERCY HEALTH SAINT MARY'S is very long, so we have added another pages. See a list of medical professionals associated with MERCY HEALTH SAINT MARY'S.