MERCYONE DES MOINES MEDICAL CENTER Ratings and Reviews

About MERCYONE DES MOINES MEDICAL CENTER

MERCYONE DES MOINES MEDICAL CENTER is a Acute Care Hospitals. It is in DES MOINES, IA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 160083. It does provide emergency services. There are 919 medical professionals and 119 doctor groups affiliated with the hospital. On average at MERCYONE DES MOINES MEDICAL CENTER, emergency patients were charged $28,769. This is higher than the state average of $24,677. It is also higher than the national average of $25,828.

Quick Links to MERCYONE DES MOINES MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCYONE DES MOINES MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	25 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	81 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	68 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	27 %
Patients who reported that their nurses "Always" explained things in a way they could understand	61 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	32 %
Patients who reported that their doctors "Always" communicated well	70 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	25 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	17 %
Patients who reported that their doctors "Always" listened carefully to them	69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	26 %
Patients who reported that their doctors "Always" explained things in a way they could understand	62 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	30 %
Patients who reported that they "Always" received help as soon as they wanted	48 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	14 %
Patients who reported that they "Usually" received help as soon as they wanted	38 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	46 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	40 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	38 %
Patients who reported that staff "Always" explained about medicines before giving it to them	49 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	27 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	24 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	64 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	15 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	21 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	26 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	16 %
Patients who reported that YES, they did discuss whether they would need help after discharge	84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	52 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	42 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	55 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	39 %
Patients who "Agree" that they understood their responsiblities in managing their health	52 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	42 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	47 %
Patients who reported that their room and bathroom were "Always" clean	64 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	24 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	53 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	13 %
Patients who reported that the area around their room was "Usually" quiet at night	34 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	12 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	62 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	59 %
Patients who reported YES, they would probably recommend the hospital	33 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MERCYONE DES MOINES MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCYONE DES MOINES MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCYONE DES MOINES MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at MERCYONE DES MOINES MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$8
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$62
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$512
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$9
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$7
Carrier (1 to 3 days Prior to Index Hospital Admission)	$790
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$14,696
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$21
Carrier (During Index Hospital Admission)	$1,672
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$573
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$186
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,329
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,202
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,438
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$86
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,177
Total (Complete Episode)	$28,769

Infection Rates at MERCYONE DES MOINES MEDICAL CENTER

These measures show how often patients at MERCYONE DES MOINES MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.24 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.83 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	18,028.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	21.43 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	10.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.47 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.35 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.93 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	17,817.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	27.32 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	16.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.59 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.25 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.26 / Same
SSI - Colon Surgery: Number of Procedures	330.00 / Same
SSI - Colon Surgery: Predicted Cases	9.87 / Same
SSI - Colon Surgery: Observed Cases	6.00 / Same
SSI - Colon Surgery	0.61 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.04 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.43 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	173.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.44 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	0.69 / Same
MRSA Bacteremia: Lower Confidence Limit	0.56 / Same
MRSA Bacteremia: Upper Confidence Limit	1.56 / Same
MRSA Bacteremia: Patient Days	158,449.00 / Same
MRSA Bacteremia: Predicted Cases	15.52 / Same
MRSA Bacteremia: Observed Cases	15.00 / Same
MRSA Bacteremia	0.97 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.45 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.85 / Better
Clostridium Difficile (C.Diff): Patient Days	136,204.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	61.07 / Better
Clostridium Difficile (C.Diff): Observed Cases	38.00 / Better
Clostridium Difficile (C.Diff)	0.62 / Better

How MERCYONE DES MOINES MEDICAL CENTER Compares to Other Similar Facilities

This is how MERCYONE DES MOINES MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in DES MOINES, IA

Worst Hospitals in DES MOINES, IA

Percentages of Complications and Deaths at MERCYONE DES MOINES MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.1%	SAME
Death rate for heart attack patients	14%	SAME
Death rate for CABG surgery patients	3.2%	SAME
Death rate for COPD patients	11%	SAME
Death rate for heart failure patients	11.1%	SAME
Death rate for pneumonia patients	18.1%	SAME
Death rate for stroke patients	14.8%	SAME
Pressure ulcer rate	0.18%	Better
Death rate among surgical inpatients with serious treatable complications	210.6%	Worse
Iatrogenic pneumothorax rate	0.24%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	1.62%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.89%	SAME
Postoperative respiratory failure rate	9.21%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.01%	SAME
Postoperative sepsis rate	7.09%	SAME
Postoperative wound dehiscence rate	2.16%	SAME
Abdominopelvic accidental puncture or laceration rate	2.15%	Worse
CMS Medicare PSI 90: Patient safety and adverse events composite	1.03%	SAME

Skilled Nursing Facilities Near MERCYONE DES MOINES MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCYONE DES MOINES MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Westview of Indianola Care Center	5:
The Village	5:
Edgewater, A Wesleylife Community	5:
Deerfield Health Care Center	5:
Calvin Community	5:
Prairie Vista Village	5:
Childserve Habilitation Center	5:
Spurgeon Manor	5:
Kennybrook Village	5:
On With Life	5:
Mill-Pond	5:
Perry Lutheran Homes Eden Acres Campus	5:
Cedar Ridge Village	4:
Arbor Springs of West Des Moines L L C	4:
Scottish Rite Park Inc	4:
Iowa Jewish Senior Life Center	4:
Walnut Ridge	4:
Karen Acres Care Center	4:
The Bridges at Ankeny	4:
Norwalk Nursing and Rehabilitation Center	3:
Wesley On Grand	3:
Rehabilitation Center of Des Moines	3:
Ramsey Village	3:
Independence Village of Waukee	3:
Valley View Village	3:
Brio of Johnston, LLC	3:
Sunny View Care Center	3:
Madrid Home For The Aged	3:
Azria Health Winterset	2:
Good Samaritan Society - Indianola	2:
University Park Nursing and Rehabilitation Center	2:
Bishop Drumm Retirement Center	2:
Accura Healthcare of Pleasantville, LLC	1:
Regency Care Center	1:
Via of Carlisle	1:
Greater Southside Health and Rehabilitation	1:
Via of Des Moines	1:
Harmony West Des Moines	1:
Pine Acres Rehabilitation and Care Center	1:
Parkridge Specialty Care	1:
Adel Acres	1:
Azria Health Park Place	1:
Trinity Center at Luther Park	1:
Urbandale Health Care Center	1:
Altoona Nursing and Rehabilitation Center	1:
Granger Nursing and Rehabilitation Center	1:
Aspire of Perry	1:
Perry Lutheran Home	1:

Medical Groups Affiliated with MERCYONE DES MOINES MEDICAL CENTER

There are 919 doctors and 119 medical groups that are affiliated with MERCYONE DES MOINES MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with MERCYONE DES MOINES MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with MERCYONE DES MOINES MEDICAL CENTER.