NORTH MEMORIAL HEALTH Ratings and Reviews

About NORTH MEMORIAL HEALTH

NORTH MEMORIAL HEALTH is a Acute Care Hospitals. It is in ROBBINSDALE, MN. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 240001. It does provide emergency services. There are 776 medical professionals and 113 doctor groups affiliated with the hospital. On average at NORTH MEMORIAL HEALTH, emergency patients were charged $26,118. This is higher than the state average of $25,515. It is also higher than the national average of $25,828.

Quick Links to NORTH MEMORIAL HEALTH Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NORTH MEMORIAL HEALTH to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	22 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	81 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	23 %
Patients who reported that their nurses "Always" explained things in a way they could understand	68 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	26 %
Patients who reported that their doctors "Always" communicated well	74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	21 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	22 %
Patients who reported that their doctors "Always" explained things in a way they could understand	66 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	28 %
Patients who reported that they "Always" received help as soon as they wanted	51 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	16 %
Patients who reported that they "Usually" received help as soon as they wanted	33 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	30 %
Patients who reported that staff "Always" explained about medicines before giving it to them	53 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	23 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	26 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	16 %
Patients who reported that YES, they were given information about what to do during their recovery at home	84 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	17 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	83 %
Patients who "Agree" they understood their care when they left the hospital	49 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	44 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	54 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	38 %
Patients who "Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	42 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	52 %
Patients who reported that their room and bathroom were "Always" clean	61 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	13 %
Patients who reported that their room and bathroom were "Usually" clean	26 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	54 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	11 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	24 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	65 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	63 %
Patients who reported YES, they would probably recommend the hospital	30 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of NORTH MEMORIAL HEALTH, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NORTH MEMORIAL HEALTH provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NORTH MEMORIAL HEALTH: Not Available

Detailed table for spending and period for patients at NORTH MEMORIAL HEALTH:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$13
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$40
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$636
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$30
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$7
Carrier (1 to 3 days Prior to Index Hospital Admission)	$476
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,506
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$13
Carrier (During Index Hospital Admission)	$1,413
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$694
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$217
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,545
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,157
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,138
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$105
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,126
Total (Complete Episode)	$26,118

Infection Rates at NORTH MEMORIAL HEALTH

These measures show how often patients at NORTH MEMORIAL HEALTH contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.50 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.40 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	18,707.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	17.34 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	15.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.87 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.68 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.65 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	18,454.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	18.40 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	20.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.09 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.45 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.05 / Same
SSI - Colon Surgery: Number of Procedures	234.00 / Same
SSI - Colon Surgery: Predicted Cases	6.75 / Same
SSI - Colon Surgery: Observed Cases	7.00 / Same
SSI - Colon Surgery	1.04 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	15.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.14 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.01 / Better
MRSA Bacteremia: Upper Confidence Limit	0.86 / Better
MRSA Bacteremia: Patient Days	93,076.00 / Better
MRSA Bacteremia: Predicted Cases	5.76 / Better
MRSA Bacteremia: Observed Cases	1.00 / Better
MRSA Bacteremia	0.17 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.24 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.64 / Better
Clostridium Difficile (C.Diff): Patient Days	90,820.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	39.98 / Better
Clostridium Difficile (C.Diff): Observed Cases	16.00 / Better
Clostridium Difficile (C.Diff)	0.40 / Better

How NORTH MEMORIAL HEALTH Compares to Other Similar Facilities

This is how NORTH MEMORIAL HEALTH compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in ROBBINSDALE, MN

Worst Hospitals in ROBBINSDALE, MN

Percentages of Complications and Deaths at NORTH MEMORIAL HEALTH

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	11.3%	SAME
Death rate for CABG surgery patients	4.1%	SAME
Death rate for COPD patients	10.7%	SAME
Death rate for heart failure patients	10.2%	SAME
Death rate for pneumonia patients	16.6%	SAME
Death rate for stroke patients	14.5%	SAME
Pressure ulcer rate	0.91%	SAME
Death rate among surgical inpatients with serious treatable complications	186.36%	SAME
Iatrogenic pneumothorax rate	0.25%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.32%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.65%	SAME
Postoperative respiratory failure rate	12.46%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.05%	SAME
Postoperative sepsis rate	6.37%	SAME
Postoperative wound dehiscence rate	2.55%	SAME
Abdominopelvic accidental puncture or laceration rate	0.69%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.2%	SAME

Skilled Nursing Facilities Near NORTH MEMORIAL HEALTH

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NORTH MEMORIAL HEALTH ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
The Villas at Brookview	5:
Sholom Home West	5:
Courage Kenny Rehabilitation Institutes Trp	5:
Folkestone	5:
Mount Olivet Home	5:
Capitol View Transitional Care Center	5:
Fairview University Trans Serv	5:
Presbyterian Homes of Bloomington	5:
Park River Estates Care Center	5:
The Birches at Trillium Woods	5:
Friendship Village of Bloomington	5:
Saint Therese at Oxbow Lake	5:
Augustana Care Hastings Health and Rehabilitation	5:
Augustana Chapel View Care Center	5:
Minnesota Masonic Home Care Center	5:
Covenant Living of Golden Valley Care and Rehab Ctr	5:
Harmony Gardens	5:
Langton Shores	5:
Haven Homes of Maple Plain	5:
Good Samaritan Ambassador	5:
Flagstone	5:
Shakopee Friendship Manor	5:
Meadows On Fairview	5:
Norris Square	5:
Hayes Residence	4:
Aurora On France	4:
The Gables of Boutwells Landing	4:
Apple Valley Village Health Care Center	4:
Ebenezer Integrated Care and Rehab	4:
Cura of Monticello	4:
Mount Olivet Careview Home	4:
Presbyterian Homes of Arden Hills	4:
Redeemer Residence Inc	4:
Presbyterian Homes of North Oaks	4:
Mn Veterans Home Minneapolis	4:
St Anthony Park Home Inc	3:
Catholic Eldercare On Main	3:
Good Samaritan Society - Maplewood	3:
Allina Health Restorative Suites	3:
The Villas at Roseville	3:
Ebenezer Ridges Geriatric Care Center	3:
Martin Luther Care Center	3:
Lake Minnetonka Shores	3:
Good Samaritan Society - Specialty Care Community	3:
Little Sisters of The Poor	3:
Anoka Rehabilitation and Living Center	3:
The Estates at Excelsior LLC	3:
St Therese Home	3:
The Estates at Greeley LLC	3:
St Therese of Woodbury LLC	3:
The Estates at Linden LLC	3:
Benedictine Health Center Innsbruck	3:
Episcopal Church Home of Minnesota	3:
Auburn Manor	3:
Auburn Home In Waconia	3:
Walker Methodist Westwood Ridge Ii	3:
Guardian Angels Care Center	3:
Episcopal Church Home The Gardens	3:
Hopkins Health Services	3:
Andrew Residence	3:
Lyngblomsten Care Center	2:
Shirley Chapman Sholom Home East	2:
The Villas at Richfield	2:
Carondelet Village Care Center	2:
Cerenity Care Center On Humboldt	2:
Maplewood Rehabilitation Center	2:
The Estates at Roseville LLC	2:
The Estates at St Louis Park LLC	2:
Birchwood Care Home	2:
The Villas at The Park	2:
The Estates at Twin Rivers LLC	2:
Parmly On The Lake LLC	2:
The Villas at The Cedars	2:
The Estates at Bloomington LLC	2:
Jones Harrison Residence	2:
The Villas at St Paul	2:
Cerenity Care Center White Bear Lake	2:
Good Samaritan Society - Waconia and Westview Acre	2:
The Estates at Chateau LLC	2:
Regina Senior Living	2:
Hope Springs at Minnetonka	1:
The Villas at Bryn Mawr LLC	1:
Woodlyn Heights Healthcare Center	1:
Grand Avenue Rest Home	1:
The Villas at Robbinsdale	1:
Good Samaritan Society Inver Grove Heights	1:
Lakehouse Healthcare and Rehabilitation Center	1:
Mission Nursing Home	1:
Providence Place	1:
Bywood East Health Care	1:
Southview Acres Healthcare Center	1:
St Anthony Health and Rehabilitation	1:
Edenbrook of Edina	1:
Crest View Lutheran Home	1:
North Ridge Health and Rehab	1:
St Gertrudes Health and Rehabilitation Center	1:
Cerenity Marian of St Paul LLC	1:
New Brighton Care Center	1:
The Villas at New Brighton	1:
The Emeralds at St Paul LLC	1:

Medical Groups Affiliated with NORTH MEMORIAL HEALTH

There are 776 doctors and 113 medical groups that are affiliated with NORTH MEMORIAL HEALTH.

Affiliated Doctor Groups

The list of medical professionals associated with NORTH MEMORIAL HEALTH is very long, so we have added another pages. See a list of medical professionals associated with NORTH MEMORIAL HEALTH.